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October 2025 by Herbert Smith
There very friendly and kind and very helpful
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October 2025 by Ben Edelstein
Very fast service!!
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September 2025 by Gloria Pedersen
They’re always friendly and professional. Thanks!
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September 2025 by Theresa DiPeppe
Friendly staff. Efficient service!
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September 2025 by Jesus Leonel Cupul Romero
The staff at store are friendly and helpful all the time,
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August 2025 by Kate Kapalo
This is the best location in all of DC. The staff are super kind, friendly, and professional. Highly recommend this location.
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August 2025 by Coa Coa Lawson
Amarri an Loel was very generous an awesome service. Amarri is always the most polite person with customer service. I wish we had more ppl in our community.
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July 2025 by Iana Grysenko
Really nice service and very polite. I came to the store and they handled my packages right away, even though there was a little line they open second one to expedite the service.
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June 2025 by Camil
I had to share a disappointing experience I had at The UPS Store located on H Street in DC on Tuesday, June 17th at approximately 6:00 PM.
I visited the store to return an Amazon package, as I have done many times over the past five years. I placed the box on the counter and presented the QR code to the store representative. To my surprise, the associate responded by saying, “I don’t know if we’re going to be able to close this box,” indicating a reluctance to assist with sealing the return package.
In my experience, UPS Store employees have always accepted Amazon returns, scanned the code, sealed the package themselves, and provided a receipt—efficient and courteous. This time was notably different and left me confused and dissatisfied. I was under the impression that sealing the box is part of the standard return process.
I believe this store could benefit from additional customer service training, particularly around handling Amazon returns in a professional and consistent manner. Experiences like this diminish trust and convenience that loyal customers like myself have come to expect.
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June 2025 by Krystal Collins
Janine and the team were great! I had to ship a lot of heavy boxes for work and Janine was very pleasant to work with calm, professional, and incredibly efficient even during a busy moment. She went above and beyond to make sure everything was packed securely and labeled correctly, and took extra care to walk me through the process with patience and a smile. The whole team worked like a well-oiled machine, showing excellent communication and genuine care for customers. It’s rare to find this level of service these days. This store is a true standout and a credit to the UPS brand. Upper management should know they’ve got rockstars on the ground here. I’ll absolutely be back and recommending this location to colleagues and friends.
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May 2025 by Jackie Bowles
They were so welcoming and helpful
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May 2025 by Bianca Ross - Talkdonttext
AMARI IS AMAZING! MVP! I emailed some document at night and even had to do a second email with new printing instructions and new version and I showed up the next morning as soon as they opened and he already had them printed out and EXACTLY RIGHT!!!!! He has done several of my business products. This is where I go now. Not pennsylyave. They are also not as busy with packages like Penn.
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May 2025 by Katelynn Kapalo
Best ups in all of DC! Everyone is incredibly friendly and helpful.
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April 2025 by Erica B
Best service I’ve ever received in a UPS! Super friendly staff
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March 2025 by John P.
Had to ship a few packages out from this store. The staff was friendly and helpful, fast and overall my experience was very good.
