-
November 2023 by Daren Koba
Nice and charming store with polite, and helpful associates. It's a shame that this Tory Burch location will close by January/February 2024
-
October 2023 by Johanna Campbell
Tory Burch markets their brand as a luxury brand but doesn't put the customer first or stand behind their products. I am very very disappointed and will rethink purchasing in the future because of my recent experience.I purchased a Fall bag at this store less than a year ago while on vacation in DC. The bag was only used for a couple of months. When I brought it out a month ago to use, I noticed that some of the fasteners fell out and the leather pieces were separating. I spoke to the store and provided pictures but the only solution offered was to bring the bad to a store for repair. The nearest store is 70-90 minutes away. I explained that I didn't work in that direction and requested a shipping label instead. They couldn't do that and Then referred me to customer service. These representatives have been very pleasant but explain that since it was purchased at a store they cannot take over the transaction. Unfortunately, There is not a store nearby my home and the Georgetown store would not provide a shipping label to me. What's even more frustrating is that after several emails and multiple calls to customer service requesting a call back, Georgetown store has not cared enough to reach out. Very disappointed that after a month of dealing with this a reasonable solution hasn't been provided. This is not customer service. It's customer abandonment.
-
October 2023 by SaFiya Hoskins
Great quality. Fun shopping. Good sales- when you can find them.
-
September 2023 by Elicia Johnston
Great experience! When calling this store ahead, I mentioned the names of the bags I was looking for, and the store associate immediately knew they were both in stock. Upon my arrival at the store, every associate greeted me. I worked primarily with TazJae, who was very knowledgeable and helped me to make my final decision. I would absolutely recommend this store!
-
June 2023 by Susan H.
Attention Gift Shoppers!! - I received a very substantial gift from the Tyson's Corner store. Unfortunately the gift didn't work out so I wanted to return it and ensure the gift giver got a credit for the gift. She provided me with the original receipt and an additional copy of her receipt via text. I went to the Tyson's store to process this return and to my complete surprise and dismay, the sales associate would not take the return without presenting the original (gift giver) credit card. I explained it was a gift and I didn't have the card and her response was "sorry, can't return it without the original card" - they would only offer a store credit without the card. Extremely frustrating! Who requires the actual credit card when returns and exchanges are done every day on-line without "presenting a card"?I would NOT recommend purchasing any gifts at the store and would rate my experience a 1 star at best.
-
May 2023 by Jennifer Uno
Amazing shopping experience. My 2 friends and I wandered in just to browse and ended up leaving with at least 1 item each and had a great time. NAYIBE was the associate who helped us and she is why we enjoyed our trip. She ensured to bring us multiple types of shoes in multiple sizes so we all try on shoes without waiting/asking, and made extra efforts for us to find shoes that were sold out online (and we got them!).
-
May 2023 by Naysa Woomer
I rarely go in the store, but the two women who were there when I went in were so friendly. I had zero intentions of buying anything, but when you are welcomed into a store like that, it’s worth getting a little something. I will definitely be back, especially if they have staff like that!
-
February 2023 by Monique Wallace
The women were pleasant and inviting. We shared fun conversations and laughed a bit. This was very unusual for residing in DC!! #StayBeautifulAndKindLadies
-
February 2023 by Kathleen Gidas
Best costumer service! Beautiful store!
-
January 2023 by Maria-Elena T.
Came in on a rainy Sunday afternoon for an exchange. Everyone greeted me cheerfully and Amani took great care of me. She had the patience of a saint! Despite so many clothes, bags, and accessories, I wanted to buy shoes. I tried on over ten pairs. I ultimately bought from the store and online and had shopped to my house. Amani took me through the whole process so it was painless. The place is laid out logically and is very beautiful and appealing. Highly recommend!
-
December 2022 by Rae Wilson
Really poor customer service and bad payment system link. Found same item at Nordstrom for same sales price with more payment options and less hassle without having to deal with rude and obnoxious sales associates who clearly haven’t been trained in customer service and don’t seem to know what they are doing anyway.
-
November 2022 by Dr. Kyrone Davis
Amazing service from Ms. Angela today! She was incredibly attentive and eager to provide the best experience possible! Thank you!
-
September 2022 by Carl J.
Horrible service policy. Bought a $600 bag, straps broke after a couple of years of regular use. They no longer make the bag, did not have an option to replace the straps, and through a New Jersey shipping 3rd party could not guarantee the color would match. First and last time buying TB.
-
July 2022 by Carl Johnson
Horrible service policy. Bought a $600 bag, straps broke after a couple of years of regular use. They no longer make the bag, did not have an option to replace the straps, and through a New Jersey shipping 3rd party could not guarantee the color would match. First and last time buying TB.
-
January 2022 by Lenora G.
The service at this location was impeccable as to be expected with TB. I went in knowing exactly the product I wanted (a wallet that was sold put online) and I was out in 5 minutes flat. The decor was gorgeous with beautiful seating for shoppers who want to linger and try on the beautiful shoes.
