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March 2024 by Daniele Rebeggiani
Great customer service and professional work on the bike.
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March 2024 by Kelli Normoyle
Great bike shop! Friendly staff and lots of cool accessories to explore when we picked up our bike.
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February 2024 by Matt Coin
Look no further - If you have a bike - regardless of the brand - bring it here - I've had several fantastic experiences here - the staff is top notch. Their service is amazing. Highly suggest.
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February 2024 by Alfredo Reaud
Sam, the Service Manager at the store, is a very knowledgeable person who answered all my questions .
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December 2023 by Devin Hyman
I am a teacher at a special needs school and a lot of my students are really into riding bikes, but have trouble making repairs. I reached out to the Trek store and the service manager Sam offered to come into school =and do a demonstration on basic bike repairs. It was incredible and all of my students loved it!!!! A big thank you to Sam and the trek store, they really care about the community.
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October 2023 by Peter Slone
Never pushy and yet deeply knowledgeable. Wanted me on the best bike for ME and the right set up for my body and safety. Always responsive and supportive. Great experience and confident they will always be there for me.
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October 2023 by Taha Vahanvaty
I brought my bike in for a simple free safety inspection. Working the service counter was a guy named Theo who was INCREDIBLY kind, patient, and helpful. He took out almost 45 minutes exposing to me the different components of my bike and how I could take take of it. He was amazing.
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October 2023 by Frank Walter
First time at the shop was great experience. Got bike tube replaced in ten minutes. Cost was reasonable. The tech, Sam, was super helpful in answering my questions on shoes, a tune up, oiling my bike etc. Everyone at the shop was friendly.
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September 2023 by Ben Ablin
Purchased my road bike here in 2015 and have had it serviced here many times since then. Always a fantastic experience. The staff consistently exceed my expectations. They're friendly and knowledgeable and the work is always excellent and fast. I would highly recommend them to anyone.
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September 2023 by Pacyinz Lyfoung
I just went through a thorough maintenance and repair service for my bike, which is 8 years old and used for everyday bike commuting up and down the hills of DC. The quality of the service is excellent. My bike is now 70% new parts, as I am committed to keep the same bike as long as possible vs switching to a new one, and it is working perfectly. The price of the service was really reasonable given the extent of the work and the quality of the materials. Furthermore, the staff was really professional and helpful, giving me good advice about how to perform some of my routine home maintenance. I am a loyal Trek customer: I only buy Trek bikes. I bought my two DC Trek bikes at this location. Very happy to have this Trek store in town.
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September 2023 by Richard Micheli
Very good bike shop. Nice service, very prompt, and affordable. Used to go to bike shop nearby and had unconfortable experience. Again, service is very good. They have winter time service special that I take advantage of every year.
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August 2023 by Katie Wiedmann
The best! Mechanics here are super knowledgeable and can always diagnose and fix my issues. I have a dynamo hub and didn't realize that some mechanics just don't have experience with the technology, even though it is making a comeback. Had a super minor derailer issue and wasted a lot of time with another shop who told me I needed a new chain, etc. The mechanic at Trek was able to diagnose the problem and quickly adjust everything in five minutes. The mechanics here can fix any bike. I am 100% happy with this shop and highly recommend!
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August 2023 by 13voltTattoos
Finished the GAP/C&O and needed a bike box to get the bike back to Colorado and these guys were near my Airbnb so I gave them a call. Both guys I spoke with on the phone with super helpful and polite and said they would save me a box and packing material. Then the guy that I met picking up the box was equally as helpful. Their selection of bikes was pretty great. If I were in the market for a new one and local I would definitely support these guys!
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August 2023 by zack e
The staff here is very friendly and knowledgable, and they completed the service on my bike quickly and efficiently. The prices are reasonable and comparable to anything else I've seen. I interacted with Sam who serviced my bike and he was extremely kind and communicative, making the entire experience super smooth. I will definitely be returning for future servicing needs!
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August 2023 by Kalorama D.
Trek usually does a great job and they are super nice, knowledgeable, and professional. Most often same day service for repairs, etc. Just once, when they overhauled my bike, there were a few issues I had to go back to fix.
