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December 2023 by Renee M.
We visited this store a week before Christmas. There were no signs posted outside indicating the opening time but the door was open so we (my husband, young son and I) decided to have a look around. There was another mother and her child browsing the store as well. We were greeted by the shop person and told to ask if we need assistance. Then less than a minute later we were told by the same person that the store does not open until 10am (it was 9:45am) and if we weren't going to buy anything we needed to leave and come back when they were open. We love supporting independent business, even if their prices are usually a little higher. And we actually were considering buying a $130 shopping cart. But after being told to buy something or get out, whilst the other mother and her child happily browsed the store at their leisure, we won't be coming back.
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November 2023 by Gerald W.
Very nice staff lots of selections for toys I needed for my nephew. Helpful and nice with a good assortment
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November 2023 by Honest R.
Unfortunately not the best customer service or experience for us. That sums it up. Many improvements could be used here
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August 2023 by Afolabi O
Fun experience for the kids and they spent about 30 minutes playing on the toy set on the lower level.Good and friendly customer service from the Lady at the till allowing the kids to explore as they wished.It’s not a very large space but they manage to pack a lot in without it feeling cramped.Picked a few items and the prices for these were competitive and always love to shop at an independent store which I’m told this is.Overall great experience and only a 4 because of size and limited range. Will definitely go back with the children.
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June 2023 by Rachel M.
Biggest mistake of my life. I went there for an interview that I had made over the phone with the manager, who failed to tell me her name. When I went to the store for my interview the next day, she told me to get out. I overheard her yelling at her employee to never tell anyone that she is the manager. To me, this is extremely sketchy. Especially because she has a sign outside telling people that she's hiring for the summer. It just seems really off. My friend also went to have an interview and he got turned away as well. He mentioned that the manager had yelled at her employee yet again. The store is definitely a front for something. If you own a business, people should know your name. I hated how she dealt with me and how she was treating her employees. Honest to god, I hope they quit. I'm so happy I'm not working for a psycho like her.
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March 2023 by Adam Bokhari
Fantastic toy store. I needed gifts for two young kids and the store manager helped me pick some out and wrapped them nicely! Kind, helpful and great selection.
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March 2023 by Stephanie Johnson
This is an adorable shop with the best toys. I took my almost 3 year old there Friday morning and we had the store to ourselves. She had a blast playing with the train set abd doctor office set ups downstairs. They have a great selection of Melissa and Doug, Plush animals, and books. We are excited to come back soon!
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February 2023 by Nicolas Sabet
Very sweet toy store with incredibly kind staff. I went in looking for a gift for a one year-old’s birthday party and the women there were very helpful helping me find gifts in my price range. Will definitely come back next time I need a gift!
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February 2023 by Ruth Allan
Good lego selection. Friendly staff. Like the range of jigsaws for different ages. Sale items in the basement are super!
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January 2023 by Catherine Razzook
I visited the shop looking for gifts for my nephew’s first birthday—specifically Tegu blocks. The staff were so helpful and they made thoughtful suggestions. I found exactly what I wanted and ideas for the future. I really appreciate that they took the time to wrap the gifts, also!
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December 2022 by Marcos Rodríguez
Awesome store in the heart of Georgetown with a nice selection of toys for a wide range of ages. Prices are reasonable for a brick-and-mortar store. But what really is great is the excellent customer service by Grace. It’s all in her name. She’s so graceful!
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December 2022 by Drita Sadiku
Cute and very charming local toy store - super friendly and helpful staff. Great selection of toys and books. Very happy to have this toy store in the neighborhood
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December 2022 by George Kohutiak
Great store! Cool toys and friendly service!
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December 2022 by Andrew Jreissaty
Tugooh has been an amazing place for me when it comes to buying gifts for my godson and my friends’ kids. I don’t understand the lower rating honestly. Nothing but professional, courteous, and a wide selection of gifts.
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December 2022 by Angelo Leotta
Fun store! Helpful staff and neat, cool toys for mostly younger children (some stuff for older kids too). Recommended!
