-
January 2024 by Curtis Smith
Turning in vehicle.
-
January 2024 by Ward Dougherty
An acceptable place to return a trailer in the DC areaA husband and wife launched U-Haul as a business in 1945. This truck and trailer rental service has grown to a large organization that has 23000 locations across the United States. We recently rented a small trailer to move some items to a location in DC. I have rented and returned from other locations but I have never returned an item to this location before. But like most people, I know that I do not use U-Haul very often. The location for this site is on the southwest corner of New York Ave NE and Bladensburg Ave NE. The area seems a little older than others but this place is easy to identify with a lot of trailers in a flat lot right next to the road. The entrance sign is well-marked. There is an open-air covered area to drive your return right up next to the building. It took a few minutes but a staff member came out to help us unhook the trailer and inspect it. Turn-in was that easy. I was impressed and happy that it was efficient and quick. Even with having to wait a few minutes for someone to come out, I was done and checked out in less than 15 minutes.
-
January 2024 by Ward D.
An acceptable place to return a trailer in the DC area A husband and wife launched U-Haul as a business in 1945. This truck and trailer rental service has grown to a large organization that has 23000 locations across the United States. We recently rented a small trailer to move some items to a location in DC. I have rented and returned from other locations but I have never returned an item to this location before. But like most people, I know that I do not use U-Haul very often. The location for this site is on the southwest corner of New York Ave NE and Bladensburg Ave NE. The area seems a little older than others but this place is easy to identify with a lot of trailers in a flat lot right next to the road. The entrance sign is well-marked. There is an open-air covered area to drive your return right up next to the building. It took a few minutes but a staff member came out to help us unhook the trailer and inspect it. Turn-in was that easy. I was impressed and happy that it was efficient and quick. Even with having to wait a few minutes for someone to come out, I was done and checked out in less than 15 minutes.
-
January 2024 by Frank Castro
Terrible experience with the managerI lost 10 k last year
-
January 2024 by Tina Butler
Uhaul clearly is a ripoff. I paid for insurance and they charged me a 150.00 deduction for a nail that was in the tire. Not to mention that I reserved the cargo van for 0700am and the employee didn't show up to 7:12am. MKaking me fall behind with my project.
-
January 2024 by CL Peckham
Good rates. Had my truck on lot which is unusual for Uhaul. Trying to make a left turn out of the lot was near impossible… and I saw staff laughing. The right turn added 3 miles to my mission.
-
January 2024 by Tara Galloway
Sabrina was extremely helpful and kind, she handled all of my questions in a timely and generous manner. The staff was attentive--I would definitely rent here again.
-
December 2023 by Leroy Nelson Jr
The online feature to pick up the truck is frustrating and unnecessary in its design. The staff was okay, bit I did you like the fact I rented a dolly and they didn't tell me it wasn't available for rent, until I said something about it. And it add insult to injury they were gonna still charge me for the dolly that wasn't available. Wow!! What kind of operation are you running here ??
-
December 2023 by trenise wells
The entire team was awesome, very friendly and helpful. Double thanks to Marcella she made the whole process go smoothly.
-
November 2023 by Amber Neal
Poor customer service. Employees have attitude. The gentlemen who received the U-Haul returns and ring services carried a well mannered attitude. Female (Roxanne) and higher female staff have NASTY attitudes and unprofessional.If this is your first time utilizing moving services, choose a different location.
-
November 2023 by Lea Sumlin
I am native Washingtonian and I was glad to see related/societies or other people, natives here at the location. It makes customer service better. Everyone, the Ladies at the front desk was very professional and the gentleman. Very friendly and made sure that I knew everything about the truck and what I was to do upon return.Thank you Bladensburg Road Staff.
-
November 2023 by Rachel Kimboko
I'm not sure mobile check-in is any faster or better, but they're going to ask you to do it regardless. I did have a problem with my return -- I wasn't asked to verify my information upon checking in -- but thanks to a picture and the next renter's check-in I was refunded the overcharge. The staff were super gracious about resolving the issue. Pro tip: take a photo of all sides of the vehicle and the mileage/gas before you leave...just in case.
-
October 2023 by Norman Riley
The representatives did the best they could to get customers in and out. They had all hands on deck helping customers. Very helpful despite the technical issues. Customers had issues uploading QR code and the QR code was only in one spot. Maybe next time they move the QR code. Closer to the door when the customer into so they can have step one out of the way.
-
October 2023 by Jackie Thomas
Very pleasant and fun experience. They have been and will always be my first choice.
-
September 2023 by Maya S
The associates I interacted with were kind and swift. The van I was scheduled to pick up was in a tough parking space. They switched my reservation quickly and sent me on my way. Upon return, the associate got me out quickly and was thorough.10/10 would recommend.
