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October 2025 by Kevin Lee
Staff here is awesome especially John!!
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September 2025 by thomas thomas
Iam writing today to complain about the poor service I have received at New York ave U Store far as the elevator. Which have been on and off inoperative for several months. Before this current management, there was less problems. I am a disabled veteran. And the elevator. It's very helpful because of my medical condition. Just recently, both elevators were broke. I had a difficult time trying to maneuver my items. Which caused pain throughout my body. I'm a faithful customer and I do appreciate the staff work. I'm seeking compensation for the loss of work wages. Lost.
And body pain. Yesterday the right elevator went out. I had to call 911.Because a gentleman fainted on the first floor. This letter will be forwarded.
To the department of veteran affairs. And the District of Columbia government
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August 2025 by Randy Hollingsworth
John was awesome. Helped me move in. Showed me around. Great to have
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July 2025 by Yafet Tefera
I was a customer of u-store for a long 7-8 months. Always paid on time and made sure to check things off on my end. The storage temps were either extremely cold or extremely hot, never regulated. Items in the storage were thrown away dues to all the mice and rodents. When closing out the storage unit I cleaned up everything I could but the elevators once again weren’t working. I put all the trash in trash bags and left it in the unit. I notified the manager and got a horrible response. I was treated disrespectful and with no dignity. Overall this experience was terrible. This facility needs a total revamp.
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July 2025 by Jarrell Cooper
The elevator is constantly out of service, which is a nightmare if your unit isn’t on the ground floor. On top of that, they keep raising prices with no improvement in service. I’ll be looking for another storage option ASAP. I’d strongly advise others to stay away—it’s not worth the hassle or the cost.
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July 2025 by Tarig Fadle
Very nice and helpfull management
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July 2025 by Melinda Charles
I’m new as a customer but they could really need a face lift where the units are and the floor that my unit is on it’s HOT good thing I will not straying any of my precious items. They also need help at the store.
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May 2025 by Arianne Barnwell
Just moved all my belongings out of of here today after 2 years! Never had any problems here. Was very pleased with my experience and John, the manager, made it extremely easy and was always super welcoming since move in day. Thanks for everything John!
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May 2025 by Nafisah Hankins
Affordable and the staff were great!
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May 2025 by Sonia Lopez
Great personal service. Clerk was nice amd personable.
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February 2025 by metco Bo
Great storage
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February 2025 by Cameron Kline
Grey storage and management. Easy to access. Close to Union Market, NoMa and H Street.
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January 2025 by KT Kennedy
Made the move in and move out processes so easy, and when I lost my key they cut the lock. I appreciate their helpfulness!
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September 2024 by Mordecai King
Terrible customer service, these old men were mad I came into the business I guess. Sorry to interrupted. This one guy, the manager is horrible. Necessary evil for local storage!
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August 2024 by Patience Dhliwayo-Amoakohene
Excellent customer service, John Makolo is exceptional takes time to explain and treat you like family. Easy access with long hours 7 days a week and good security system. My family will definitely use this location for all future storage needs. Thank you John!!!
