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July 2023 by Paul G
Best experience with John - he takes great pride in his work and should be elevated within the corporate structure if that’s something he’d want - he’s been working there for well over a decade and is a pro! Now ownership just needs to prioritize fixing the office AC so that he isn’t uncomfortable!
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June 2023 by A LAH
Please contact me through this email i have been trying to pay my rent online and it is not allowing me to log in. I’ve tried to email you and the email does not even work. please I’d like to get this sorted asap - thank you
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May 2023 by Yolanda Brown
John is a divine human being. His service is top class!
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July 2022 by Paige Madison
I had the greatest experience with the manager, John and the team at this U Store location. I started with them as a student at Howard university needing a place to put my stuff when I would travel home during breaks and it was clutch. Never had any issues with management or employees even when I had questions or concerns they were patient with me. I’ll never forget how Mr. Backman was so helpful with me moving in and out of dorms and to the storage unit. He went above and beyond.If I could do it all again I would still choose them. Thanks for everythingTake care of my guy John he’s the best!
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May 2022 by Neil Block
Everything went very well. Special shout out to Shay (who was working there at the time of my arrival). She was very personable and helpful.
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August 2021 by Jeff Tomasevich
The facility is clean and well managed. You must have a security code to access the facility and to use the elevators - the code always worked and made the facility feel safe. Access hours were convenient..A big plus is that you can have packages delivered and the manager will place them in your storage unit. I rented a storage unit to store recent purchases for a short period before moving overseas, and being able to have packages delivered was super convenient.The only drawback is its location on New York Avenue. Traffic is usually terrible and that means that it takes a while to get there from downtown DC and to return.
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July 2021 by Hans Schulz
We leased a larger storage unit for the past several years. The facility was always well maintained, clean and free of rodents as far as we can tell. Staff was friendly, forthcoming and accommodating to our needs, including when we needed special assistance to load up our RV. I can recommend this facility without reservation.
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June 2021 by Sarah Roth
Candy is so helpful!
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April 2021 by Jodi G.
Candy made the entire process/experience quite pleasurable. She was prompt, attentive, and accommodating to requested services. She is the reason I will continue to utilize U-Store for my storage needs while here in the DMW.
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March 2021 by Prentice Parrish
I had a great experience. On the good side, the staff were awesome and incredibly helpful. They were readily available to help with any issues or questions. Also, the location was incredibly convenient. Being 5 minutes from my house and a U-Haul facility made it a wonderfully convenient option for me.On the the bad side, the unit could have been a bit cleaner when I moved in. Overall it was a very good experience and I'd store things there again.
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February 2021 by Minh-Tam Aaron Le
Great customer services. Candy was very accommodating and helpful with my in-the-last minute moving and storage. I would recommend this place.
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February 2021 by Anne B.
This U Store is heads over in service and cost in comparison to other storages I have used. The manager John and staff are professional and makes you feel valued, and make reasonable efforts to accommodate. They show concern and consideration for their patrons. The costs are reasonable, and the facilities are clean. I have used this facility since 2012. I have the experience with another storage place in Camp Springs, MD, which is horrendous!
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January 2021 by Giovanni Azael
This review is long overdue as I had such a great experience, I should've left this long ago, but had to move so quickly. Considering the manager accommodated me I knew I would need to eventually find the time. I had to leave on a weekend with little notice and he still allowed me to do so without any penalty. That's understanding at its finest. I highly recommend this location for its management. Thank you!
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December 2020 by Khai-El Johnson
Can't say enough great things about this facility! John (the manager) is the best and always so accommodating. They keep the facilities clean, accessible, and welcoming at all time. Anything that ever came up I was able to hash out with John immediately and he always made a way to keep his renters happy. Many thanks and I hope the next place lives up to the new standard y'all created!
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November 2020 by Dan A.
Camille and her staff were extremely helpful, even to the point of coming in early one day to accommodate my movers. The facility is safe and secure, and well-located.