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November 2025 by Greg G
Dead PC, which getting power to the motherboard but the computer wouldn't power up. Asked to diagnose but not repair, as it was an old machine and a new computer would be less than repairs most likely. $60 fee.
They promised to call later that day or the next to tell me what they found initially. I had to call to check after not hearing back. They were ordering a new motherboard to test with. Good troubleshooting, but not what I asked, for a 12-year old machine.
I declined service, but will say they did seem to know what they were doing.
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November 2025 by Randy Reade
Very fast service. They were able to replace my laptop battery in one day.
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November 2025 by Jane Marleyyy
I was very happy I’ve got a iPhone fixed there previously but I recently got my sons controller fixed and it was done under a hour
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November 2025 by Bob Klug
The repair work is good but customer service needs to improve. I had to stop by the store to get status updates. I was not notified by email or phone when the work was finished.
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November 2025 by Kerchelle Cropper
I can always count on Ubreakifix to do repairs, amazing job as usual. Thank you again 🙏🏽
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November 2025 by Kennedy Rue
It was superb service shout out to John he did an amazing job fixing my MacBook screen
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November 2025 by Michael Baltimore
Wonderful service from Kennedy and Charlie over at unbreakable, everyone was super friendly and accommodating, definitely highly recommend for all of your breakable needs!
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November 2025 by Cary Lemons
Shout out to my guy Charlie for fixing my iPhone 15 Pro Max screen in about 30 minutes Excellent service excellent time management
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November 2025 by Sal Dairi
Antonio was outstanding
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October 2025 by Monika Young
Their website claims they provide a free diagnosis, however, they seek to charge you $60 for the diagnosis. I brought in my sister's laptop complaining that the screen remained dark and would not brighten and wanted to know what was causing the issue. They simply powered on the device and saw that the screen wouldn't brighten and told me it was an issue with the screen and that it would be $60 for an advanced diagnosis as to what was the cause of the issue. So in effect they simply diagnosed what I had already diagnosed SMH.
This happened at the Connecticut Ave location, however, my first visit was to this Capitol Hill Southeast location where immediately I was told it would be a $60 diagnostic fee, when I declined that offer they tried to sell me an insurance policy that would knock the 'free' diagnosis cost down to $30.
Total scam and dishonesty has been my experience. I would not trust them at all after this to provide any service whatsoever.
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October 2024 by Sam Piccone
Good customer experience and were able to fix my Mac screen very quickly. The first replacement screen was defective but because of the 1yr warranty on repairs, they got me right back in for a full and complete fix very quickly. Two hours tops for my repair. Would use again.
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October 2024 by Marcus Bell
Awrs9me team of folks Very knowledgeable and Yes they can fix ypir Device!- I have a SamSung S23 Ultra they one of a few Repair Shops that are recognized by Samsing directly that can fix your device - Very Technical And Good Skill!
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October 2024 by Kirstie P
Repair was very quickly done and very professionally handled, would definitely recommend!
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October 2024 by Kate Morrell
They were so efficient, quick and professional. Five stars for sure! Would highly recommend for all your broken tech.
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October 2024 by Jesse Redmond
My experience was very successful and what I appreciate the most is that they give a listening ear to the problem situation concerning your device I am please
