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December 2023 by George U.
The worst, I left feeling hopeless and miserable - I won't go into detail. If you believe me, you'll avoid this location at all costs. If you don't, visit and get ready for the worst customer experience you will ever have. Good luck!
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November 2023 by A Wright
The young females behind counter are the nastiest. They days to be all smile "nasty nice"! I t should not take the older postal word to only give excellent service. Too many attitudes. I have a huge comment NEED SUPERVISOR CALL ASAP/CONTACT .. THEY WOULDNT GIVE ME MY MAILWHILE IM AWAITING A KEY
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November 2023 by Elizabeth Heller
Yvette is a mean-spirited woman. Avoid her if you can at this USPS location. She has refused to help us twice and made us feel horrible. I have seen multiple other negative Google reviews about her specifically. It's unacceptable.
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October 2023 by Mia G.
I ship items with USPS almost on a daily basis. This is by far the worst USPS I have ever been to. I live in Capitol Hill and unfortunately must go here frequently to mail items. The workers are always horrendously rude. They purposefully make things difficult for customers and fail to offer any insightful help or assistance when shipping items. On many occasions, I have seen workers be intentionally rude to customers and speak down to them, calling them hateful names and speaking about them to other staff members.USPS needs to investigate this location, whether it is a management issue or needs an overall revamp of its staff. If you read the rest of the reviews, it appears that all customers equally agree.
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October 2023 by Andy McKinley
Ms. Yvette provided excellent service when we renewed my son’s passport. He was bored and wanted to be in school with his friends. She was understanding and incredibly sweet with him.In addition, she was incredibly helpful with the nuts and bolts of filing the paperwork correctly and what to expect.
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October 2023 by Celeste Day
Don't know what the brouhaha from other reviews is about. I mailed gifts from there twice in the last week, and the service was efficient after just a short wait. Both clerks were cordial and helpful.
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September 2023 by Cheyenne Benton
Old Lady with the gray fake ponytail was very rude and disrespectful. She wasn’t the person that was helping me to begin with and had an issue with me bringing in packages one by one but have the nerve to not have a dolly in the facility to bring all the packages at once. Im calling to speak to the manager too.Update: Found out her name is Yvette from reading the other reviews about her. Why is she not fired yet?
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September 2023 by John
Gigantic sign that says 24 hour package drop off, yet the doors are locked. USPS wastes my time yet again.
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August 2023 by Delia H.
If I could give zero stars, I would. I came to the post office for a walk-in in passport appointment. I arrived at 3:20. When I got there I was greeted and asked to wait. While waiting, the clerk, Yvette, had a full conversation with a customer who was no longer being served about real estate. Meanwhile, there was a line of about 5 people waiting to be served. Myself and other customers sat there in disbelief. After she finished her conversation and took the ladies business card, she called me up to the counter. When I got to the counter I mentioned that I had 3 applications for my children. She mentioned that she could only take 2 because I came late--mind you it's 3:30pm at this point. I replied that I thought the walk-ins were from 3-4, on a first come first serve basis. She responded that she had appointments all day and she's only taking 2 more. I mentioned that it was horrible customer service and she said we'll find someone else to do and walked away. I'm just appalled at the poor quality of service. Why should my tax dollars pay Yvette's salary?
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June 2023 by Michael Batlogg
It is 9:27 on Friday May 19, 2023 and this Post Office branch is still closed! It is supposed to be open at 9:00am. The Postal Service staff inside appear to be completely oblivious and don’t care that a big line of increasingly agitated customers is forming a long line out front. Apparently not all the employees showed up for work and the lady inside cannot open the doors. What a breakdown. This lack of customer service mindset is frustrating and the manager in charge should be held accountable. Poor service and low reliability has unfortunately been the hallmark of this location for a while now. What a shame…especially for a location just 6 blocks from the US Capitol!
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June 2023 by KAYLA COVINGTON
Ms Yvette was very rude. I waited in line patiently. She was talking to the customer about something non related to work. I was on a lunch break so after about 5 mins I asked her nicely if she could assist me I didn’t mind them finishing the conversation but I was in line waiting and they are were just talking . She said GIRLLL !! Really loud like I was bothering her. I said what ? She said what did you say ? I said no what did you say because I’m not no girl I have a name and im a grown woman . . She then finished the ladies transaction and assisted me . Post office workers you would think would have better attitudes and professionalism. Unfortunately not these days.
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May 2023 by Jennifer B.
Comically bad customer service here. They yell at you for everything. They'll scream at you to use the drop box, then they'll scream at you that the drop box is full and you need to put the box on the counter, then (in the same visit!) they'll scream at you to use the drop box and not the counter. Even when you use the self service machines to avoid human interaction, you'll get yelled at. They don't even mention the survey on the receipt because they know they will get zero stars.
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May 2023 by Q Dash
Yvette needs customer service re-training ASAP! Rude, unprofessional, ghetto and aggressive! Totally uncalled for behavior hence why nobody wants to even be bothered. The facial gestures, the body language. The solid worse! Do better! Clearly management needs to be replaced too because every post is about the awful service received.
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March 2023 by Linda J.
Horrible service from Yvette! I needed a piece of clear, packing tape. (6 inches) She clearly could have provided me with clear packing tape. Instead she said, I would have to buy it, we dont give out free tape. What happened to this once friendly, neighborhood community post office? Thank you CVS (7th & Penn Se) for your tape, generosity and great service, Yvette, get your customer service in order, free clear tape is nothing special. It's all about helping your customers.
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February 2023 by J Pat
I had a terrible experience here and at least one of my packages is lost. Clerk 22 on 2/3/23 around 3pm had an earpiece in and was on a personal call the entire time I was trying to get help and as she was keying in addresses for the 8 packages I was sending. I addressed her politely and was met with either hostility or aloofness. Surely there are enough bad reviews posted about the service at this location for something to be done about the rudeness and carelessness experienced here.
