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June 2025 by dianne forte
The store under promised and over delivered. I was so pleased. The associate told me it was after the cutoff point so next day delivery would be Saturday. My package was delivered on Friday which means he made an extra effort to get it out the day I was in the store, which was Thursday.
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April 2025 by Timothy Costello
Terrible store. Rude employees. Haven’t been to a UPS this bad ever in my life. Pretty sad to be honest.
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March 2025 by Chris Shields
Pretty grump employees.
I’m used to ups stores being friendly, so maybe my expectations were off.
Also $2 to close a package with some packing tape is absurd.
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December 2024 by Ali Ghorbani
Poor service. Unprofessional
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September 2024 by Joop Offerman
This place has been recommended by the Consulate of the Netherlands for passport pictures. The specifications are very precise but I was reassured by the UPS staff that there would be no problem. They even gave me 2 sets of slightly different sizes. Unfortunately, the headsize on the pictures were too small. I was in the store on 09-11-24 and let them know about this the same night by email. Never heard back. You might think twice before using them. The staff was very nice when I was in the store.
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May 2024 by Vanessa Allen
Destine was amazing! Very friendly and helpful!!!
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March 2024 by J
I was having a lot of trouble with the UPS customer service phone line but Destine at this store helped me get my problem solved painlessly. Thanks very much!
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October 2023 by Kyle Walton
Just got some documents notarized and shipped in a speedy transaction. Brian Combs couldn’t have been more personable or efficient. Great service!
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September 2023 by Susan Meyers
Fast and good
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August 2023 by Lea Holz
I came in to ask about getting a flyer printed and have never been met with so many eye rolls and scoffs in response to asking “do you print flyers?” And “what are your rates?” Well done making someone feel terrible for walking in the door and trying to give you their business.
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June 2023 by Lorelei Dinger
The staff was friendly and personable but struggle to explain the rationale behind their policies. I needed to send a large document envelope with a smaller prepaid envelope inside.1. The store said the smaller return envelop could only be sent back to the UPS store. The document was really sensitive and I wasn’t comfortable with this option but didn’t have another choice. This was a totally different policy than what I was told by another UPS store. I was told that every UPS store has its own policy and that it has to be sent back to “prevent the package from being overweight”.2. The cost of the larger (heavier envelop) was more expensive than the prepaid smaller (lighter) envelope being returned to the same place it left from! No one could explain better than “that’s just what the system says”I got a notification the envelope made it back to UPS and I called to confirm it arrived. When I went to the store the staff had a hard time finding it and eventually found it in what seemed like a random cabinet it didn’t belong in with a large “customer did not answer” sticker... they wrote my number incorrectly on the envelope despite that fact I had typed it in to the system myself and had it listed correctly on my receipt.I was really disappointed and am just happy I didn’t lose this incredibly important document. I will not return.
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January 2023 by Dj Morefire
Was hardly pressed and running late to get 4 photos edited and uploaded on 12 pages application and submit, then download the application and print them all within 45 munites. This lady in there was very professional and extremely helpful. Willing to do anything to make this happen. She said use your own computer to save some money and asked me to email the photos to her so she can edit them to save time whiles she was helping other customers at the same time. I am really grateful for people like you.
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December 2022 by Phil Branton
Always a great place to send packages. Been a customer for 15 + years
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December 2022 by Akos A
Staff are friendly. Most times I've gone the wait times have been short.
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July 2022 by Sue Sheridan
Sadly, I agree. Used to be better. I had such incoherent service that I walked out and went to Fed Ex Bethesda, where they really cared and gave me a quote 2/3 cheaper.
