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March 2024 by J
I was having a lot of trouble with the UPS customer service phone line but Destine at this store helped me get my problem solved painlessly. Thanks very much!
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October 2023 by Kyle Walton
Just got some documents notarized and shipped in a speedy transaction. Brian Combs couldn’t have been more personable or efficient. Great service!
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August 2023 by Lea Holz
I came in to ask about getting a flyer printed and have never been met with so many eye rolls and scoffs in response to asking “do you print flyers?” And “what are your rates?” Well done making someone feel terrible for walking in the door and trying to give you their business.
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June 2023 by Lorelei Dinger
The staff was friendly and personable but struggle to explain the rationale behind their policies. I needed to send a large document envelope with a smaller prepaid envelope inside.1. The store said the smaller return envelop could only be sent back to the UPS store. The document was really sensitive and I wasn’t comfortable with this option but didn’t have another choice. This was a totally different policy than what I was told by another UPS store. I was told that every UPS store has its own policy and that it has to be sent back to “prevent the package from being overweight”.2. The cost of the larger (heavier envelop) was more expensive than the prepaid smaller (lighter) envelope being returned to the same place it left from! No one could explain better than “that’s just what the system says”I got a notification the envelope made it back to UPS and I called to confirm it arrived. When I went to the store the staff had a hard time finding it and eventually found it in what seemed like a random cabinet it didn’t belong in with a large “customer did not answer” sticker... they wrote my number incorrectly on the envelope despite that fact I had typed it in to the system myself and had it listed correctly on my receipt.I was really disappointed and am just happy I didn’t lose this incredibly important document. I will not return.
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January 2023 by Dj Morefire
Was hardly pressed and running late to get 4 photos edited and uploaded on 12 pages application and submit, then download the application and print them all within 45 munites. This lady in there was very professional and extremely helpful. Willing to do anything to make this happen. She said use your own computer to save some money and asked me to email the photos to her so she can edit them to save time whiles she was helping other customers at the same time. I am really grateful for people like you.
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December 2022 by Phil Branton
Always a great place to send packages. Been a customer for 15 + years
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December 2022 by Akos A
Staff are friendly. Most times I've gone the wait times have been short.
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July 2022 by Sue Sheridan
Sadly, I agree. Used to be better. I had such incoherent service that I walked out and went to Fed Ex Bethesda, where they really cared and gave me a quote 2/3 cheaper.
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June 2022 by Mayada A.
I have done business in this store for 25 years and have been mostly satisfied. The last two times I was there, I was poorly treated by the same employee. The first time he refused to help because he said the company gave me "an old fashioned" return form and I need to come back the next day. He was not apologetic. The next day another employee dealt with it without a problem. Yesterday, I stopped by to return a package, he lectured me extensively about how printing out the return code was bad for the planet, that I must not care about the earth or the endangered species and did so while rolling his eyes and shaking his head. I was so shocked by the rudeness and inappropriateness of this interaction that I did not say anything. After 2 interactions like this with this guy, I hope the company will recognize his impact on their customer service. I will certainly not be using this location ever again.
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May 2022 by Richenda Van Leeuwen
Horrendous. Avoid this place at all costs. I used to go here periodically without issue, but for the first time encountered the store manager, who is also the notary, who acted like a petty tyrant. After I'd been waiting in the store for 10 minutes for service he refused to take the 30 seconds to notarize my document because he saw I was parked (to avoid blocking other cars) "in front of HIS door" during a torrential rainstorm. To be clear, there is no sign saying this is not allowed and I wasn't blocking anything.Despite my asking him to just take care of the document so I could be out of there within a minute (and then I would have driven away), he refused until I moved my car which was in the one parking place that didn't block other cars. Just because he could. I let him know what I thought and left.I work with small businesses and believe me, this is no way to treat a customer. There are other notaries and UPS stores in the area. Use them. The staff at the one in Bethesda Row are great.
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April 2022 by Ras Sammiedread - DJ Morefire
Was hardly pressed and running late to get 4 photos edited and uploaded on 12 pages application and submit, then download the application and print them all within 45 munites. This lady in there was very professional and extremely helpful. Willing to do anything to make this happen. She said use your own computer to save some money and asked me to email the photos to her so she can edit them to save time whiles she was helping other customers at the same time. I am really grateful for people like you.
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March 2022 by Christine Lazare
Horrific! As incredible as it sounds to the educated and sane, the store manager, who also happens to be the notary public, refused to notarize my signature today on the pretense that he could not understand the document to be signed!!!!! What he does not seem to understand is that a notary service is to certify that the person who signs the document is the person providing a proof of identity, not the validation of the content. In the past 30 years, whether through adoptions in Asia or official paperwork for my native country, I have had countless documents notarized at the local pharmacy, the bank… and of course today, at the next UPS store!! It is the 1st time I meet a notary public who is so obviously obtuse. One can only wonder if there is another reason for treating me the way he treated me… misogyny and xenophobia come to mind.
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February 2022 by Shams TK
Zero star. I tell everyone don’t go there. I don’t think what they do correct. I bought a small box for $8 while other UPS store sells same box for $4. I asked them and they said each store has different price. I checked several UPS in NW DC, they are all selling for $4. And this UPS is closed on Sunday when other UPS are open….I wish I knew they are not same UPS.
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January 2022 by Ross B.
I recently dropped off a return package to this location. A week later, there was no tracking updates. Package was not scanned. No proof could be provided by the local franchise manager, who was uncharacteristically unhelpful and rude, and he simply said "we are not UPS, call UPS." Not a great image for someone whose business operates as a UPS Store. There is no way to determine if the package ever left the store and UPS dragging its feet on a claim, instructing me to go back to the store. Just note that UPS Stores are franchises and could not give two flying F's about whether your package actually arrives.
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January 2022 by Anna Wolska
Great staff, always helpful, patient and professional. My number one to go when need to send important documents!
