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March 2024 by Dominic Gaines
I came here to drop off a return with a prepaid label. This location does not even offer to tape your package, you have to pay for your own roll for over $7. And they don’t print out prepaid labels. What’s the point of a shipping store?
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March 2024 by JG
Poor customer service. Needed to pay for a package boxed for work, but not shipped. The employee acted bothered and stated that each UPS location was different (if they did or did not provide boxing without shipping). No effort to recommend a solution (ultimately I called the UOS store in Foggy Bottomand they were great). A positive professional attitude is free. Won’t return to this location.
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February 2024 by Sydnee A
Excellent service. Thank you.
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February 2024 by Stacey Forbes
I received great customer service today from Lonell. He was knowledgeable, helpful, and professional. He answered my million questions with a smile. Lonell is a true asset to The UPS Store.
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February 2024 by Rozie Townsend
Great staff. Very professional!
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February 2024 by Deiadre Danielle Andrews
The staff was very nice and helpful.
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February 2024 by Madeline Riley
They are SO nice here and always quickly help with whatever I need.
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February 2024 by Scott Miller
Pathetic service. I can’t figure out if the staff are lazy or just incompetent. They definitely don’t want to be helpful or be at work. Walk the extra block or two to another location.
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February 2024 by D. Jacobs
It’s hard to like these guys. They install devices that make you do all the work, and then they act like you’re an idiot when they don’t work as expected. What happened to having a job and being good at it? Apparently UPS thinks I’m the shipper now… and they’ll even charge me for the privilege of using their printer to print out a label. Horrible experience.
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December 2023 by Amir Bagheri
It’s actually a 0 star ups store. I have been to other ups stores. They do tape your box if needed, but here, they ask for $2 to just tape your box. That’s ridiculous.
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December 2023 by G C
I went there to ship something and they were going to charge me $75 for a box. I then went a block away, to the Fed Ex store on 21st and K, and they charged me $4.95 for the same box. When I went back to the UPS Store to ask why the $70 price price difference, they said they use better boxes.
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December 2023 by Alicia Ma
They overcharged me a lot for shipping a package to Canada. The staff only told me about two options for shipping: $200 for one day and $190 for two days. When I went back home and checked online I found out there is standard shipping option but they didn't tell me. Also, they charged me 50 dollars more comparing with the price on the official website. I would never use UPS again.
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September 2023 by lacohen1
It is not a compliment to say that this store has a D.C. Post Office/DMV vibe. Staff are not terribly helpful, are rather unwelcoming, and seem flatly resentful of customers. One staff member even behaves like a club bouncer, physically blocking Amazon returns customers from advancing beyond the DIY table in the middle of the store.Before the Pandemic, this store was run by a family who were nice and helpful, but the current operators seem determined to get rid of customers. Before long, I suspect they'll succeed in running the place into the ground.
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August 2023 by Maya Bretzius
A lot of reviews are complaining about UPS policies this store likely can’t control (like rates and what gets charged a fee). That stuff is annoying, but if you have to use UPS this is a great location with super friendly staff. I always have friendly, prompt, helpful interactions with anyone working here!
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August 2023 by Stephen
I will never use UPS to ship a package again.I was recommended UPS by my hotel to send and receive packages, and so my father shipped work pants from Arizona to this location because I recently moved here and started a job in D.C.I was later informed by an employee at this location that they will not hold onto my package as these services are only offered by individual store owners, and this store does not offer to hold onto packages for their customers. She asked for my contact info and told me the manager would call me to see if any special arrangements could be made, but I never received a phone call.I called UPS customer service to see if anything could be done, and they offered to hold onto my package at their shipping facility for up to 5 business days, but upon receipt, my package was immediately returned back to the UPS store in Arizona.After all the trouble this one package has caused, I have no guarantee it will be returned back to my father or whether he will receive a refund as UPS customer service told me they are unable contact individual UPS stores.The fact UPS customer service is not allowed to contact store locations to resolve customer matters and having each store owner offer their own separate parcel services makes this the worst franchise model for a postal service business.*UPDATE* I emailed the store owner like they asked, but I have not heard back from them since.
