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March 2024 by Charles Anatsui
They take rudness to a new level, every visit is like a trip to HELl
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February 2024 by Audrey Gu
This location refused to perform an acceptance scan and provide a receipt for a pre-paid package. The clerks were rude and combative when I tried to ask for clarification. They claimed I was being difficult and insisted that providing receipts for pre-paid items is not standard USPS policy.For anyone who finds themselves in a similar situation, let me be clear about a couple of things.First: every USPS office is required to perform an acceptance scan and provide receipt for pre-paid packages. No exception, full stop. I've had this confirmed by USPS customer service, as well as several post offices that follow the correct procedure.Second: even if a clerk tries to tell you otherwise, the receipt provided by a self-service kiosk is NOT the same thing as an acceptance scan performed by a clerk. An acceptance scan means that USPS accepts responsibility for your item and is the first point of entry into their tracking system.Finally: if an item is not accepted by USPS by being scanned, your item could be lost, stolen, or have no updates to its tracking, and you would have no recourse. Don't let employees intimidate you into potentially costing yourself time and money. This is why you must always request an acceptance scan and a receipt.I hope this review helps anyone who has to deal with this.
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December 2023 by Elizabeth Schick
Had a great weekday morning experience. Arrived a few minutes before nine and was let in promptly. There were about four of us waiting and the line moved quickly. The employee was really friendly and told me next time I could do the QR code label on the machine!Btw the entrance is on 14th st right below L street.
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October 2023 by Mark GETTY
Called the usps customer service line, get a useless robot, told want to talk to an agent, keeps talking about everything else but my request. Seems to me you people don’t want to help the customer, you should follow Canada example and have an actual person on the line. This is an example of total failure by the usps… shame on you!
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July 2023 by yonathan mejias
The only older gentleman who is always in the box is the worst. he is uneducated, he treats young people very bad just for asking him some questions about shipping. he responds badly and rudely.. he should change it and not put it in customer service. thank you
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July 2023 by Ibeth P.
My experiences have always been the best.The staff is always willing to answer my questions. Very diligent and clean place as well.
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April 2023 by Luis Olivera
In this store workers are committing a crime beside being extremely rude. They have bad reviews for a reason. They are stealing packages and delivering empty boxes. Do not use this location.
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April 2023 by albert olivera
They robbed what I shipped from 4 packages and delivered the empty boxes to the buyers. I went there and they gave me a phone number to fill a claim. They are committing a crime. I’m going to do everything on my power to get the people that are doing this fire. They should be in jail for what they doing.
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March 2023 by Hner Zibari
Now I know why they got 2 stars.They’re unprofessional, I showed the lady (curly hair) the QR code to scan and print a label for me. She told me go to the machine and print it for yourself and drop off. I knew machine is not for printing QR labels but I wanted to double check.I scanned my QR code from the machine and it said invalid code. After that I came back to the line, it was long line and I waited for 20 more minutes.She wanted to leave early that’s why she refused to scan and print QR code.I read a lot of reviews about the old afican-american man, yes everyone is right he is rude but believe me it is just his personality.
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December 2022 by G. D.
Service with an Attitude from older male employee.Not helpful at all and is confused.
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October 2022 by Haley C.
the female employee at the front desk is the absolute rudest woman. she's late every time i've shown up at 9am (the opening time). i was there to get my passport photo taken, after waiting in line and her going at snails pace she said the passport photo employee isn't in today. i asked when he would be in, she said "i don't know". when i came back a few days later and waited in line for 30 minutes because she didn't come into work on time, she said the same thing except added a detail that he comes in later. so rude to customers and lazy. she needs an attitude training class.
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October 2022 by Linda Norris
In August, 2022, I APPLIED & became employed (for a short time) by the US Postal Service in the Northeast, USA. I was very happy to become an "ARC" Assistant Rural Carrier. Unbeknownst to me @ the time, I was also quite ill. One week after I was told that I failed the Driver's Test, I ended up in the local Emergency Room (twice!) not due to anything the US Postal Service inflicted upon me. I was very sad to have not passed the driving test, because I was looking forward to the position. However, all in all, my driving/mirror/cone failures were the best thing for both myself & the local Post Offices! As I am just now, recuperating from a terrible tick illness. I cannot say that my training time for the US Postal Service was useless. I learned a lot about US mail, how the Postal Service works & carries out its incredible job! People complain readily about the price of stamps, the lateness of the mail & more. But, the US Postal workers that I met in the Training Courses were loyal, diligent, honest, caring & often kind. Many US Postal workers from several local areas helped me out enormously during my Training Courses. Every Postal workerI encountered during the Training Sessions were also very encouraging & helpful! US Post Office Training Centers, where I visited were exacting & somewhat like the US Military. Precise, timely & astute. They have to be! The offices where I was deeply involved & helped me throughout my Training were: Manchester, Farmington, Portsmouth, Dover, Rochester & Somersworth, New Hampshire. Instruction manuals were readily provided, guidebooks & directions. However this is not a job for the weak or faint of heart. The work is taxing, the hours are long & mail is SUPER DIRTY & VERY HEAVY! Having a sturdy pair of strong, supportive shoes is an absolute MUST! The only things that disappointed me & could use improvement upon is the amount of an new employee's personal funds required UP FRONT to accept ALL US POSTAL positions. New shoes, an upgrade in personal Auto Insurance for an ARC, due to ALL of THE LIABILITIES! while delivering US Mail, in one's own car! The cost of US POSTAL (Permanent Employees only) UNIFORMS & gasoline usage are reimbursed @ such a low rate, it's nearly ridiculous. I think gasoline rate per mile /reimbursement is SIXTY CENTS PER MILE? I mean gasoline where I reside is still over $5.00 gallon so keep the stupid .60 cents/ mile reimbursement. Send it to Ukrania if you must! for their tanks or something? Other than that the time I spent working with US Postal workers was amazing & thought provoking! Hard working, decent people trying to do a really good job, while shovelling/ delivering letters & an ENORMOUS amount of packages, against the tide. If the global corporation which ships most of those packages out, (from an Oregon based corporation) employed a CEO interested in the takeover of US Postal Services, they might just shake in their shoes. I think things might be coming to such an event?From what I saw, the overwhelming amount of mail in one day, was in fact...OVERWHELMING!! I am glad that I attempted to take on the ARC role & a bit sad that I was unable to do so. But,the work experience, overall was a good one!
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September 2022 by Camila Rivera
The man in the counter refused to attended me after I couldn’t understand what he was saying through the glass. Then he asked to another employee to answer my questions and as a result my package (which supposed to go to California) was delivered back to my house in DC.
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May 2022 by Anna T.
I wish I could leave less than 1 star. Like others that mentioned, Walter, the older male who regularly works here is aggressive, condescending and down right mean. I always brushed off his belittling behavior, because hey I'm sure working at the post office can be aggravating. That changed today. I went in to drop off letters to mail and was immediately scolded for thinking I could drop my pre-stamped letters in the front mailbox. Keep in mind I'm at the front of the store, and can't really hear him from the back of the store, behind glass. So I walk to the back of the store, and said "Sorry I couldn't really hear you, should I leave these with you?" He continued to aggressively scold me for even asking where I should put the letters, and reiterated that he said to put them in the glass box next to him. I said "Ok", put them in the glass box and said "Is there anything else I need to do?" He flew off the handle yelling at me, asking if I was stupid, what else could I possibly need to do. He continued to condescendingly and aggressively yell at me that he told me to put them in the glass box, and "did I do that? Well then what else would be needed". I was in shock and responded, "I was just asking if you needed me to do anything else, sometimes I get a receipt? Why are you yelling at me." He continued to berate me, never collecting the letters from where I put them. I left the store to get out of the situation, in shock over what just happened. The letters were about 20 hand written notes that took me a week to write, so I went back in. The letters were untouched where I left them, I asked if I could just have my letters back (I didn't want to just grab them from his glass box). That didn't go over well, he started yelling at me that something was wrong with me. Grabbed the letters and threw them in a bin on the floor behind him. He threatened that he was going to call all the other post offices so they wouldn't take my mail and let them know how awful I am. I burst into tears, and asked if I could please just have my letters back. To which he told me that I was mentally unwell, needed psychiatric help and to go get therapy immediately. This back and forth of him yelling at me and me asking for my letters, crying, continued. More people started to come into the office, so he eventually threw my letters back at me and I left. I'm still in shock over what happened...definitely not the morning I was anticipating. Unless you're in the mood to get verbally assaulted, go somewhere else. I should also note that I am a "young" female which seems to be on trend with his bullying. If you had a similar experience consider filing a report against him with the Post Office.
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May 2022 by Malissa M.
The employees here were incredibly rude. Not only to me, but the other customers in the store too. One employee tried to explain where the different slips are at and she didn't understand and he started to explain how to tell the left side from the right side. And she had stated this wasn't the first time he has treated her like this.
