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March 2024 by Shita Laputa
Remember. You cannot use restroom here even you bought clothes
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November 2023 by Michael Tavolacci
Walked into the store with my girlfriend and the staff said hello and stayed behind the counter. It's cold today, so we're bundled up in cozy clothes. We literally heard the staff talking about us. Did we not look expensive enough? Extremely rude... we might have actually bought something.
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August 2023 by Noor B.
My husband and I came to City Center for some light shopping on a weekend. Neither one of us had heard of the brand Vince before but we both figured if they have a storefront at City Center, the quality of their clothes must be good. We were greeted immediately by two employees who quickly told us about current store promotions and then let us browse on our own. Charlie, the sales associate, stopped by to check on us and pulled some pieces for my husband to try on. We ended up buying a shirt which my husband just wore out of the store. Charlie was professional and helpful, he delivered the best customer service we had all day - even better than the other snobby stores near by.
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June 2023 by Weifang Wu
Bought a pair of shoes and the assistant gave me a worn one -the shoes base have very severe scratch, black stain and can’t be cleaned at all -probably a display pair. Do not come to this store for shopping if you absolutely have emergency need.
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September 2022 by Emily Follett
Might be the worst customer service of all time. Several people walked in actively picking up merchandise and trying things on. They lost out on a shoe sale and a leather coat. Both associates stood behind the counter on their phones having a personal conversation and one of them even had AirPods in. For these price points you would expect to see better. I can imagine this location isn’t making any money.
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September 2022 by Amr Kashoob
Rude staff
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July 2021 by Bita Motesharrei
Easy return. Beautiful store. Love Vince clothes.
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July 2021 by YOON AH SONG
The service is awful. The girl working on weekends doesn't want to sell.
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June 2021 by A.K. L.
Vince has always been a d sign source where you might find a versatile, workhorse garment worth the price. Sometimes the lines be carried beautifully classic lines, but awful trendy colors. Baby p*** yellow, anyone??? Well, I found a beautifully constructed gauze shirt -- white with a strip that can work with grey or navy (even black!) bottoms and certainly denim!!! Workhorse. Garment. However: the clerk here displayed every kind of snobbery you'd expect. Apparently, my lack of makeup and mid-priced outfit didn't measure up. If the garment I purchased had not been so completely versatile and worth it, I would have skipped the purchase. Not everyone who can afford your brand feels the need to dress upscale every day. This is a problem I've noted everywhere, but it's especially bad in the DC area.
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June 2021 by Cox Joseph
Customer service here is astoundingly bad. I’ve had numerous occasions with different sales people who were just blatantly rude and lacked basic politeness. I’ll be ordering online from here on out.
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March 2020 by Lauren T.
A great story. They have an awesome selection of stuff. Usually 90% off. I love shopping here. Very happy that they're located here in Tanger outlets.
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March 2020 by Peter Z.
A great story. They have an awesome selection of stuff. Usually 90% off. I love shopping here. Very happy that they're located here in Tanger outlets.
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January 2020 by Rokas Beresniovas
Nice store
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August 2019 by K A
This location is very prejudice. The staff over "Customer Service" certain guest and are VERY RUDE!
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June 2019 by Bad T.
Matthew and Daren were very kind and helpful During my visit. They were very knowledgeable and knew everything inside and out. I'm grateful they were working tonight there's some of the best stylist that I've ever seen that before I do Vince outlet store before.
