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September 2024 by Kendra C.
Lines around the aisles. Associates chit chatting while customers stand in said lines. It's such a shame that customer service is no longer valued. I feel mostly for the elders that shop there.
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September 2024 by Brooke T.
This review is specifically for curbside pick up ONLY. I placed an order and it was done prior to the allotted time which was awesome. Keep in mind that free parking is underground as is the curbside pickup. Due to this, I did not have any service to call/check in to notify that I had arrived. Luckily, a staff member was there delivering another order and helped me. Despite this occurring, everything happened in lightening speed, and the folk that helped me from the security guard that moved cones to Wal- Mart staff were super helpful. Also, don't be deterred by the cones, just move them out of the way. I'd definitely place an order here again.
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November 2023 by Tyasia B.
This is literally the worst Walmart I have ever been to. They never have anything in stock. Not only that I got over charged twice and they act like they didn't know why. I ask for the manager he's very rude. He walked away as I was talking because I'm getting upset because they didn't want to give my money back. It's very ghetto recommend not going to this location!!!
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November 2023 by A L.
There is no such thing as customer service at this Walmart! Why get a job in the service arena and you do NOTHING to help those who patronize you? I swear I'd never go here if I didn't live so close- they are horrible and useless- I hate it! Wish I could give them a ZERO, because a 1 is too good!
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September 2023 by Destiny H
I want to change the date for pickup on my order ihabe called four times on two different numbers total art bakery and no one answers. I live across town and it is a hike for me. Ugh. I guess I gotta hike up there in the morning.
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August 2023 by Mariane J.
I actually ran into this store while driving past here the other day, and I decided to come on in here to see if they had any lunch food in the deli. This store is great because they have a grocery store in addition to the e regular store. I've purchased those premade chicken sandwiches and popcorn chicken from a different location, and I was able to find just the popcorn chicken here. I spent a little time walking around and ai ran into an old friend Hernan who works here now. They gave me some guidance about where to go for the electronics section which was helpful, because I'm looking around for a nice Samsung tablet. I could have done some serious shipping here but I didn't come prepared for that today. I ended up getting a bottled water, some candy, and the popcorn chicken.
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June 2023 by Diana Melgar
Cancel my custom cake order twice with no explanation whatsoever and nobody answers the phone.
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June 2023 by Desiree Sanchez
Cancel my custom cake order twice with no explanation whatsoever and nobody answers the phone.
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May 2023 by Jeffrey R.
Very disappointed with customer service department. Never in my life. Have I ever felt the need to write a review on being stereotyped by the store managers at this location. I'm referring to the store manager Coach Lucy was Very unprofessional and treated me as if I am not a paying customer. I was treated very unfair by her actions when I tried to explain to her on getting a replacement for an item that I purchased, and she chose to not only have a conversation with her employees at the register. And kept looking at my direction while I was on the phone with customer service, and when she finally acknowledged me, she rolled her eyes and gave me a smart attitude. She definitely stereotyped me for being a person of color. But little does she know that I speak Spanish not that that matters but I low-key think she is a racist. Just the way that she spoke to me making me look like I'm stupid when all I was trying to do was get an item exchanged under a warranty. Moral of the story after I specifically asked to call for her again she still did not acknowledge me until she felt like she wanted to. At that point. I already left customer service because she definitely was no help and neither was Darnell or Darrell. (it's one of the two) but I'm sure it's probably Darrell..Before meeting with Lucy, I was speaking to Darell, and I honestly don't think he knew what the hell he was talking about because he looked so damn confused and lost out of his mind that when I was explaining my situation, he immediately didn't even bother to look into it and decided to call Lucy, it's no wonder people steal majority of the time at that specific Walmart, because while they're having personal conversations while a guest like meat is trying to get their attention, anything can happen under their nose, and they wouldn't even think about taking actions into their own hands. And I literally purchased an item that I was still under the warranty, and when Darell was speaking to me, he denied and made it seem like I don't know what I'm doing such a huge disappointment experience with customer service, and in my honest opinion, they both suck at their job. Imagine if I was a secret shopper and gave my report on both of them they would've immediately have been fired. You guys need to start hiring better employees because Lucy is definitely not doing her job and as far for Darnell store manager is not the position that he should be in. Never in my life have I ever had to deal with something like this at Walmart. I really do hope for the viewers reading this, to expect the unexpected when dealing with customer service and you ask to speak to a store manager be prepared for what I had to go through. I don't wish this of pawn any valued customer but if you asked to speak to one of these to be prepared to speak to someone who doesn't know what the hell is going on or care to even look into why you're asked to speak to them, and let's not forget about the stereotype Racist name Lucy. Smdh!
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April 2023 by Kelly D.
This Walmart is so unprofessional, they never answer the phone. It's very unorganized and very confusing. Non of the employees knows what's going on. They staff just sits around talking to one another about nothing pertaining to work. It's literally like a zoo. It's really crazy never again will I order anything online from Walmart again, delivery sucks. Never received my items after 3 days so I had to cancel do not order anything from this store ever!!
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March 2023 by Matthew U.
For real, what did I walk into here. It was a nightmare from parking to leaving. I mean an absolute nightmare.We should have took the hint after trying to park in the underground parking garage. There is almost no direction in here. Actually there is, but no one wants to follow the directions. We were turning to come down an aisle and someone was backing out of a spot to leave, instead of going with the flow of traffic, they came towards me. Then had the nerve to cuss me out.Upon entering the escalators are out of order, everyone has to use the elevators to get to the store floor and vice versa. When we finally did get up to the floor, making our way through the store was an equal nightmare. Seeing how there are attempting to squish a full sized supercenter here the aisles feel a lot smaller. And all the entitled people here think that they are in the right to do whatever they want. One person even had the audacity to tell my family and I that they were getting an item and she wasn't moving. My Dad, being my Dad, didn't care and said excuse me. She then said, 'go ahead and say something.' I was just at a loss for words then. Like, everyone is in here getting items and you think you are the only one, were you looking to pick a fight or something?We continued through the store at our pace and it just did not flow correctly. We ended up in the hardware department and it was a total mess. Especially the area where the shelves were visibly broken, but there was no cares given.Then the check out lines, yikes. I will give it to them, this is one of the few Walmart stores I have been to that they actually had more than three registers open. However, those lines still stretched back into the aisles with merchandise on them. Like the parking lot, no one knew how to do a line in here.There were constant problems with items either not ringing up, ringing up wrong, or some type of error that would need a manager. It took forever to get out of the store, back down the elevators, and then back out of the garage.Honestly, if it would have been just me, I would not have come here. I would have searched out a Target or something. This is a store that I know I will never step foot in again.
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February 2023 by L J.
I was in the Walmart today & got so frustrated. I was looking for a contour bath rug. Young lady that works in that department sent me to another aisle which was incorrect. Ask another person he said follow me when I looked up it was the Bathroom. I lost it! Walmart need to hire people that listens & speaks English & willing to help their Customers!!!!
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October 2022 by Christopher D.
My grocery order was delivered to the wrong address. I called the customer service number and got the security desk. The security desk transferred me to the customer service department and no one picked up the phone. Walmart's grocery delivery service can be problematic at times and customer support is awful.
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October 2022 by Byron R.
The person who is called "Tony" that works in the entertainment sections was rude and has a bad attitude.
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May 2022 by Kait White
Canceled my custom cake order just three hours before the scheduled pickup time, without so much as a phone call or an explanation. Incredibly unprofessional.
