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January 2024 by Nicholas Webb
Terrible service. No banker available to help me open a new account. Was told to wait “about an hour”. Yeah, no thanks!
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March 2023 by Haley W.
Incredibly helpful staff!! By far my best banking experience ever, they were so communicative, knowledgeable, and walked me through everything I needed to know!
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July 2020 by Patrick Lee
I recently visited this branch to fulfill a notarization and they were beyond accommodating. They provided me the service with a warm greeting, full attention, and efficient execution! I’ll surely return to this particular branch for any future banking needs.
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January 2020 by Joel Coffidis
I visit this branch every week or two and the staff are always friendly, professional and courteous. I have accessed the ATMs by sliding my ATM card in the door, so not sure where that complaint comes from.
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August 2018 by Katherine E.
Walked in today to get a temporary card while waiting for my new card in the mail. Kathy, sitting at the desk, asked for my driver's license to pull up my profile. I didn't bring it and was told that info from my license was not there which according to her meant that my license had expired. First of all, in DC Your license usually expires on your birthday, which for me is 2 1/2 months away. She insisted that my license had expired and I just didn't know it. Left the bank frustrated that inaccurate info had been given to me. Returned to my office, checked my license, expiration date showed 2020. This is small stuff but I have to wonder whether or not my other info is accurate as well. I've banked here for 20 years at least and have not run into problems. Please do a better job of training WF.
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April 2018 by Andrew Nilges
Convenient ATM location.
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February 2018 by melissa moore
I went to this location to open my account on 2/1/2018 and The manger Nadia Thompson told me to wait which I did and she did an excellent job to help me open my account and it was worth the wait to do it !
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January 2018 by John S.
All below is truly stated though since 2018 I notice they're now helping the account holder. --- Before 2018: From the street side of the door I've heard a Black Girl yelling inside the bank after hours! This bank has always struggled to find staff who know how perform any services like Wells Fargo Branches in the United States have continually.
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September 2017 by Alicja Johnson
The Wells Fargo site says that this location has 24 hour ATMs. Their ATMs are behind locked doors, and the bank closes at 5. No weekend hours. So yeah. This location is a waste of space.
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August 2017 by Robert Spencer
Every time I go in I am greeted and called by name. I am helped with my account and they make sure that I have everything that I need. Also, I see the staff interact with other customers the same way. As far as the ATM, it is 24 hours it locks after hours fir our protection but all you have to do is swipe your Wells Fargo card and the door opens.
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July 2017 by Abdullah Ahmed
The teller is horrible made me wait a very long time because of she could not pull up the account of the my company where I work at and could not open the account to get the phone number to confirm the check...put me to the side over 40 minutes I am still here writting this review while I am in the branch. The teller name is Rosa Green, then she said the manager Nadia Thompson will help me but still taking too long and I am very frustrated.i just got a 100 $ TICKET BECAUSE THEY HELLED ME IN THE BRANCH FOR A REALLY LONG TIME. THE SIGN OUT HERE SAYS PARK UNTIL 4 I WAS IN There at 3:20 pm and there was no line at the branch so there was no wait but the teller and the manager wasted my time and because of that I got a ticket. Need this to be solved asap or I will contact my lawyer.
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July 2017 by Daniel Shorstein
Way understaffed. I just wanted to deposit and IRA check and with no other customers waiting, they said it would be a half an hour before someone would be able to help me. Probably time to change banks says this isn't the first time this is happened at a Wells Fargo
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January 2017 by Chris N.
Frances Mcintrya is the worst lead I have ever seen in Wells Fargo bank, her attitude is worst and I will never come back to this location.
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April 2016 by Persequi B.
Down to earth, knowledgeable, and helpful tellers at this branch. Thank you for helping me rebuild my finances. No other branch has done this for me.
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September 2015 by Sonya A.
Do Not patronize this branch. I opened a business account here. I already had a conservatorship account here. I made it clear that the accounts could not be mingled and I did not want a debit card linked to the conservator account. Unbeknownst to me, the personal banker ordered a debit card and linked it to the wrong ( conservator) account. I made atm transaction, but the funds were deposited in the wrong account. I went to the branch and the branch manager was absolutely no help. He was very unprofessional. He yelled and screamed at me and tried to convince me that it was my fault At least three other people were in the branch that day complaining about similar mistakes made by this particular banker. This is such a big headache. I have wasted so much time trying to get this matter resolved to no avail. Don't go there.
