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December 2024 by Katie Junk
Staggering incompetence at this location. I have several business accounts with Wells Fargo and scheduled an appointment to open a CD for my business. I spent 45 minutes at the branch opening the account, reiterating several times during the conversation that it was a Business CD (I have no personal accounts at Wells Fargo, so the fact that this had to be reiterated was surprising). I reviewed the accounts in my online portal when I got home, only to find that the staff had opened a Personal CD in my name, not a Business CD. When I immediately notified the branch, they closed the CD but are refusing to return the money to my account without me taking additional time to return to the branch. I have had great experiences at the Bethesda branch in the past and will never return to the Spring Valley location again. I can't even fathom that this level of incompetence is allowed to occur with people's finances.
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August 2022 by Ulrich Boser
To start this off the air in this store is unbreatheble and filled with mold. I feel horrible for the workers that sit in there all day soaking in the germs that would definitely give them diseases. Not to mention the bad costumer service. I once went in for a appointment that I had scheduled and I came in on time and then found out I had to wait another half and hour.
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November 2021 by Ashlee Attri
I had an awesome experience here at this location everyone was extremely nice and professional. But I came to specifically right a review about Ms. Cindy Zelaya she was incredibly amazing, me and my husband created our first joint account together as a married couple and she made the whole experience great. I appreciate her patience with us, I will definitely be attending again soon. Thank you so much.
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June 2019 by Bonnie B Matheson
I have found the bankers and staff to be helpful and careful most of the time. Often there is no wait at all for service, but at other times it does become crowded. The convenience of having a branch right there in Spring Valley is just wonderful. Saturday hours are helpful and the place is bright and sunny. I love banking there.
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June 2018 by LaAngel Hartman
This is the only Wells Fargo location where there is little to no wait and excellent customer service :D
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February 2018 by David Hardy
Worst CUSTOMER SERVICE I'VE EVER EXPERIENCED. Attempted to open an account on Saturday morning. Arrived at 12:15pm; one banker available. Waited for 30 minutes listening to the banker share his personal experiences regarding snowboarding, in-line skating, his brother's death due to a drug overdose and his distaste for Southern California because of it, while he SLOWLY tapped on computer keys. Not one word regarding the client's financial information was discussed. Amazingly UNPROFESSIONAL.
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January 2018 by LaAngel Washington
This is the only Wells Fargo location where there is little to no wait and excellent customer service :D
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May 2017 by Fataima Ahmad
This is my favorite branch. Everyone's friendly and helpful. People have taken the time to learn not only my name (and greet me by name when I come in), but my children's names. And, icing on the cake, they have Saturday hours!
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July 2015 by Robert York
The Spring Valley Wells Fargo people provide very good service, pay attention to details, and are friendly. It's a pleasure to go there at so many levels.
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February 2015 by Martin Brossman
My parents have work with this bank since it was Wachovia. They work hard to give good service. We have had a few kick ups but they seem to try to fix it. The parking is tight just because of the center is so small. The wait is not too long. The staff is lean here but they try to make up with it by service.
