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May 2025 by hamza akhtar
Consistently the worst Wells Fargo I’ve been to. It’s unfortunately the closest branch to my place which is why I’ve had the privilege of multiple bad experiences over several tasks. The amount of time I’ve wasted having to come back to this branch because of understaffing or a lack of actual bankers being present at the branch is unheard of. Please do better and please make sure you make an effort to let your customers know when they’re appointment is canceled so they don’t plan their day around said appointment
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January 2025 by Ihuoma Nwosu
Bank tellers and the lady in charge of customers CD's etc are lazy, rude and unprofessional. They all need to undergo a Customer Service skill class!
I ended up leaving this location to get my transactions done at another location that knows how to treat their customers.
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April 2023 by Katherine Rojas
The gentleman that greeted me seemed nice.However, I just needed to close my checking account, takes a couple of minutes as I just closed my savings account last week (so yes, I would know).I understand he had someone coming in (as he stated), but seriously? An appointment to close my account? And no one else was available. I didn’t need an app a few days ago when I closed my savings account and was never told to make one when the banker did it - different branch. I literally walked 15 minutes to get there just to be told that.
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February 2023 by Oliver Clayton
Signs all over the windows saying they are short on change but they refuse to allow you to exchange rolled coins for cash. I figured they would have probably opened an account without my permission or knowledge anyway since that’s a thing they do apparentlyEdit: no I’m not giving you a bunch of personal info. I intentionally don’t bank with you because you can’t handle that stuff. Thought you needed coins, brought a couple hundred dollars of them all rolled up for you. Apparently you guys aren’t interested. You wasted my afternoon and it’s cold out. Coins are heavy, I’m not bringing them back.
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April 2020 by Phillip Datcher Photography
While handling money matters at the tellers window I shouldn't have to deal with other tellers sitting right beside who im doing business with, watching everything we do while eating cheetos and interrupting every 30 seconds with questions that have nothing to do with anything work related. Need new staff. I expect to deal with this out in PG county but not down here in the federal center.
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October 2019 by Reagan M.
I went in to get help with an online issue and even though the banker couldn't do anything for that specific issue he did not with me and try to see how he could help me in some other way. He did not just tell me he couldn't help without any other options and on to the next customer. Very attentive staff. The tellers were fast and super sweet. This was a chilly, rainy, Monday. :)
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October 2019 by Mo Love
Customer service is horrible
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October 2019 by melo joy
This bank branch and the Wells Fargo Executive headquarters discriminates against you by holding your deposit for an inordinate amount of time, particularly if the deposit exceeds your average monthly balance notwithstanding it is a federal government-backed check!
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August 2019 by SRA Green
Staff is pleasant, facility clean but management failed to staff properly for a Friday evening. There are two tellers and four other staff members sitting or greeting customers in the lobby. Cross training or better staffing for this location is a necessity. It took more than 15 mins to serve two guests. And there are at 7 more waiting to be helped.
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May 2019 by Phillip Datcher
While handling money matters at the tellers window I shouldn't have to deal with other tellers sitting right beside who im doing business with, watching everything we do while eating cheetos and interrupting every 30 seconds with questions that have nothing to do with anything work related. Need new staff. I expect to deal with this out in PG county but not down here in the federal center.
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September 2018 by Nita Thomas
The staff are always helpful and professional.
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August 2018 by SR Green
Staff is pleasant, facility clean but management failed to staff properly for a Friday evening. There are two tellers and four other staff members sitting or greeting customers in the lobby. Cross training or better staffing for this location is a necessity. It took more than 15 mins to serve two guests. And there are at 7 more waiting to be helped.
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August 2018 by Roman I
My experiences with the staff here have been very positive
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May 2018 by Vernell
I come to this bank regularly and with every visit I dislike it even more. The waits are long, they always seem short staffed, their turnover is horrible and always have new employees, and lastly customer service is not their fortae.
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November 2017 by Paul Chatarpaul
Convenient location. Customer service is VERY poor. Wells Fargo needs to provide training to the staff that work at this branch. Many times I will go to a different location to get better customer service.
