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April 2023 by Katherine Rojas
The gentleman that greeted me seemed nice.However, I just needed to close my checking account, takes a couple of minutes as I just closed my savings account last week (so yes, I would know).I understand he had someone coming in (as he stated), but seriously? An appointment to close my account? And no one else was available. I didn’t need an app a few days ago when I closed my savings account and was never told to make one when the banker did it - different branch. I literally walked 15 minutes to get there just to be told that.
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February 2023 by Oliver Clayton
Signs all over the windows saying they are short on change but they refuse to allow you to exchange rolled coins for cash. I figured they would have probably opened an account without my permission or knowledge anyway since that’s a thing they do apparentlyEdit: no I’m not giving you a bunch of personal info. I intentionally don’t bank with you because you can’t handle that stuff. Thought you needed coins, brought a couple hundred dollars of them all rolled up for you. Apparently you guys aren’t interested. You wasted my afternoon and it’s cold out. Coins are heavy, I’m not bringing them back.
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April 2020 by Phillip Datcher Photography
While handling money matters at the tellers window I shouldn't have to deal with other tellers sitting right beside who im doing business with, watching everything we do while eating cheetos and interrupting every 30 seconds with questions that have nothing to do with anything work related. Need new staff. I expect to deal with this out in PG county but not down here in the federal center.
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October 2019 by Reagan M.
I went in to get help with an online issue and even though the banker couldn't do anything for that specific issue he did not with me and try to see how he could help me in some other way. He did not just tell me he couldn't help without any other options and on to the next customer. Very attentive staff. The tellers were fast and super sweet. This was a chilly, rainy, Monday. :)
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October 2019 by Mo Love
Customer service is horrible
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October 2019 by melo joy
This bank branch and the Wells Fargo Executive headquarters discriminates against you by holding your deposit for an inordinate amount of time, particularly if the deposit exceeds your average monthly balance notwithstanding it is a federal government-backed check!
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May 2019 by Phillip Datcher
While handling money matters at the tellers window I shouldn't have to deal with other tellers sitting right beside who im doing business with, watching everything we do while eating cheetos and interrupting every 30 seconds with questions that have nothing to do with anything work related. Need new staff. I expect to deal with this out in PG county but not down here in the federal center.
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September 2018 by Nita Thomas
The staff are always helpful and professional.
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August 2018 by SR Green
Staff is pleasant, facility clean but management failed to staff properly for a Friday evening. There are two tellers and four other staff members sitting or greeting customers in the lobby. Cross training or better staffing for this location is a necessity. It took more than 15 mins to serve two guests. And there are at 7 more waiting to be helped.
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August 2018 by Roman I
My experiences with the staff here have been very positive
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May 2018 by Vernell
I come to this bank regularly and with every visit I dislike it even more. The waits are long, they always seem short staffed, their turnover is horrible and always have new employees, and lastly customer service is not their fortae.
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November 2017 by Paul Chatarpaul
Convenient location. Customer service is VERY poor. Wells Fargo needs to provide training to the staff that work at this branch. Many times I will go to a different location to get better customer service.
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August 2017 by Korie Booker
I come to this bank regularly and with every visit I dislike it even more. The waits are long, they always seem short staffed, their turnover is horrible and always have new employees, and lastly customer service is not their fortae. Vanessa is the most unprofessional person I've met at this location. She handles situations in a very snobby disrespectful way. My brother had an issue with a cashier's check that was written to me. He banks with Wells Fargo. He wanted to reissue it for a smaller amount and receive the balance in cash. She gave him a very hard time. After much grief and agruing for over 30 minutes she did just that. Since then her response to me has been very negative which is odd because I played no part in that situation. A couple of weeks ago I came in and all of the tellers were having a conversation at a computer when you first come in...talking about buying something online. I stood in line as the 1 person who was working now had a line. It was so ridiculous I had to take a picture as proof. As the line grew, Vanessa came around the counter to assist. The gentleman she was helping began to get very angry and the way she speaking to him just had me in disgust! He asked to speak to a manger and waited for them to come help. Eventually they had another teller help the gentleman with what he requested as she stood over them with her nose all snarled up with a attitude. Every time I come in there these young ladies are whispering and gauking at people like it isn't event that they are speaking I'll of the parties involved. How rude and how unprofessional! I HATE coming here and have even deliberated walking all the way to the bank by union station just to avoid this nonsense. Lord someone please help this location...they definitely don't have it together!
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March 2017 by Joshua Bennee
They have your money!
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May 2016 by Scott Schaefer
A nice enough branch, but did not have the same great customer service I've received at other locations. Also, at one point while I was engaged in the transaction with the teller, a branch manager or some other supervisor began speaking loudly from behind me to her, admonishing her over something that had long since transpired (I understand there was a lesson for her in that earlier transaction, but he exercised poor judgement shouting over my shoulder to address something that could have been done discretely).
