Wells Fargo Bank

Most Recent Comments

• November 2023 by Jane D.
  The tellers are very patient and overworked; branch staffing needs to be better coordinated. Very disappointing customer service. The process of getting to the safety deposit box had changed again. Waited on line (15 minutes) to get the teller to go and open the safe deposit area...then told I had to look at contents in a separate room. I uploaded picture of first room; I had to use the 2nd room after closing the shades. I felt bad for the teller--they were short staffed as two of the "bankers" had called out sick. I wanted to leave my keys with the teller so I would not have to come back but was told I had to make an appointment with a banker and come back. I left the keys on the counter and told the teller that I did not need them anymore as I did not intend to come back. In the interim I also had to calm down an older gentleman who became very upset when he was told there was no one there to help him and he could get the services he needed at another nearby Wells Fargo...sort of defeats the purpose of banking locally.
• August 2023 by Ludette
  Excellent customer service. I hope this branch remains open and does not cut staff positions.
• August 2023 by Victoria Woodbury
  Today I visited the 5701 Connecticut Avenue NW branch for the second time, the first time to deposit a check and the second time to get a cashier's check. Both times the teller I spoke with did not know how to do it, and no one at the branch was senior enough to authorize it. Both times they said they had to call another branch (where apparently no one was authorized the either) so they told me to wait another 45 minutes or use the atm. The second time I didn't stick around long enough for them to continue wasting my time. Save yourself the trouble.
• April 2023 by farrukh abbasi
  Best one love the environment and staff is really helpful. Really appreciated
• April 2021 by nancy Glassman
  Terrible service. I have to make a special trip to Connecticut Avenue branch to correct their error. After promising to call me this morning, banker failed to call. The Do not advise doing businesses with WelsFEgo
• February 2021 by Paulina RL
  Worst service ever. I was on the drive through line for more than 10 minutes, and not one car moved. People left without being helped, and so did I.
• December 2020 by Rajah A.
  Excellent experience here. I was closing an account and was getting a new card for my shared account and the guy was really helpful. He was funny and charming. Great customer service!
• February 2020 by John L
  Tellers are extremely friendly and helpful.
• February 2020 by David Dundua
  Stopped by to get something notarized - Andre was very helpful and quick. This branch has been great overall from tellers to managers!
• August 2019 by Will B.
  Always have a great experience here. I've been banking with Wells Fargo for a while now and today I made the mistake of going to a different branch and had a very bad experience with a few of their employees. At this location I've always encountered very friendly people. Today the problem that I had at the other branch was easily fixed by a very helpful and friendly person, which was all that had to happen at the other branch I had the misfortune of working with. Thank you for your help and for fixing a very frustrating problem that employees at another branch had no interest whatsoever in fixing.
• April 2019 by Gabriel P.
  The employees of this Wells Fargo branch are among the most helpful I have encountered at any bank! They have instructed me on how to make bank transactions I was unfamiliar with many times before and have even put through deposits for me when I showed up after the front door had been locked for the day!
• September 2018 by Nadia Brown
  Disappointed by their customer service. I didn't know if my balance is low I can't have available 400 dollars automatically on my account. Very sad, they didn't give you a solution. I will close my account and another bank with courteous employees and little fee and no limit needed on an account.
• August 2018 by Pari Daneshvar
  I want to thank of Ms.Gents Bela who helped me on 08/24/18 in my complicated
• June 2018 by Mary T.
  TERRIBLE CUSTOMER SERVICE. I am not a customer but went to Wells Fargo as my bank was closed. I went into this Wells Fargo branch to get a $50 bill from 3 $20 bills and they refused to do it (after I had waited in line at least 20 minutes). I went across the street to another bank and they couldn't have been nicer. I will never step foot again in a Wells Fargo Bank and will spread the word among my neighbors and friends.
• December 2017 by Yuki
  ドル銀行金庫アメリカ🏦