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March 2024 by El S.
Terrible customer service. Rude staff store wide. O Self checkout wasn't working and would not open any checkout lanes to help long line of people trying to check out.
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November 2023 by Ellen G.
This Giant has lots of what it does have, but I used to live near the Silver Spring Giant and the lack of a hot bar is glaring. It has packaged prepared foods like chicken, but they are cold, not hot, so they need to be reheated. You can't just grab some hot fried chicken and take it to a summer picnic. There is a salad bar, I realize not every Giant even has that, but a hot bar would be appreciated. They do have sushi, but no actual sushi bar, it's all premade. Several lights in the frozen section were burned out, both in the ceiling and in the freezers themselves, making the aisle noticeably darker. The frozen meals section seemed limited, although there was plenty of frozen stuff in general. The layout took some getting used to. The canned fruit section needs help, especially the store brand--you should always be able to get canned fruit in juice, no added sugar. They had every version of fruit cocktail/mixed fruit except in juice. Light syrup, heavy syrup, water with artificial sweetener, etc. In juice should be the default. Canned fruit doesn't need extra sweetener, calories, etc. Del Monte had it, but the store brand is much cheaper. The fresh bakery section seemed a little lacking. When you don't have a car and need a supermarket next to a subway, this a great place to go. In DC only Giant, Safeway, Harris Teeter, and Wegmans have full inventory. If you want a 1 stop shop you have to go to one of these. Amazon and Whole foods don't cut it. There aren't that many right at subway stations, most are on bus lines. Bethesda has giant and safeway walking distrance but not right at the station. So this is a good place to stop on the way home.
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October 2023 by K L.
Unfortunately, that is the closest I can get to non existent stars for this place. Rhonda, cashier at the self checkout line, is foiled mouthed. She falsely presumed that I had more than 20 items in my cart which I in fact had 18 at the time. She yelled at me to get in the different line. So I complied. I guess that her last spiteful deed of the day because she immediately clocked out and left afterwards.
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October 2023 by JH C.
The new self-checkout "system" at this location and the Wisconsin location is ridiculous - no more than 20 items and extremely sensitive scales, such that you can't have anything else in your bag (such as your wallet or keys) or it stops working. You must scan each item and place it in the bag one by one or it stops working. Take the bag off the scale to make room for another bag and it stops working. Try to load things directly into your granny cart and it stops working. I go through self-checkout because 1) it's faster if I scan my items myself, as I know what my fruits and vegetables are*, 2) I can then pack my bags myself, as I have to walk home with them, and 3) usually there are very few regular lines open, with long wait times - in part because most employees are helping re-set the self-checkout lanes that are constantly erring. Think it's time I stop shopping at Giant. * case in point, today I ended up going to a regular lane and the pomegranate I bought was rung up as a grapefruit. Go figure.
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October 2023 by Alexandra K.
If you've been to any Giant supermarkets before, you generally know what to expect here. This store is clean, has a decent selection, and while some items could use a more frequent restock, no real complaints. I really have to hand it to them on service though- the Giant couponing and discount systems can be tricky, and sometimes I'll just confuse brands because of similar coloring or design. The endless patience of the checkout and information desk staff with my many dumb mistakes is really noteworthy. They're crisp and efficient, and more than willing to humor me in my attempts to save a dollar. Also, there's a CVS nearby, and this Giant stocks nearly everything they have at significantly lower prices. With an easy self-checkout, if you're in the area and need a quick (or not so quick) grocery or household goods pickup, Giant is your best option.
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September 2023 by AL W.
Shopping experience has deteriorated significantly over the past two years. The self checkout machine software halts the checkout if you even touch the bag before final check out. They have apparently stopped bagging at the regular checkout. Food is ok, prices are ok, but it's not worth being treated so poorly.
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May 2022 by Mrs. Kornblatt K.
This is a 5-star Giant ... However, the ladies' room at this location (Forest Hills) is disgusting, so, I took off 2 stars.
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May 2022 by Sam L.
The whole staff deserves credit for all the challenges they faced during the pandemic. I have been getting my groceries here for over 10 years and appreciate their role in the community. The staff have ALWAYS been helpful and friendly and special shout out to Dave, the manager. He is the hardest working person I know. I thank him and his team for all their hard work during these hard times.
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December 2021 by Markesha E.
My go to when at work!! I love how this Giant is downstairs from my office. Sandwich, Salad, fresh fruit, even some Icecream a few times this summer! Wonderful when as a mom I have completely forgotten to take out dinner. I can run downstairs and then head home knowing I don't have to stop again!! Such a time saver. Always fresh seafood and halal meat!!! I love it!! I will keep coming in and buying my food!
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November 2021 by Cordelia T.
For some reason I cannot understand, management of this Giant allows an aggressive panhandler to station himself RIGHT OUTSIDE THE ENTRANCE of the store -- every day (unless it's raining or cold bc the guy isn't really there fit any charity). You can't get your groceries without being hustled - hard. He operates under the guise of selling Street Sheets "for the kids". Not the case. He isn't at all respectful and calls every woman "love" and makes weird comments about their appearance. He doesn't approach EVERYONE for money, though. Any race EXCEPT his own is hit up. Anyone who "looks like him" gets only the FRIENDLIEST treatment, "Hey, how are you doing today? Good to see you. You have a great day!". Everyone else, "come on, help me out, spare some money, you hit me on the way out?"He won't stop. The message is that he feels entitled to ask for everyone's money who isn't "one of his own". Asking for his people's money would be disrespectful -- it's only right to get it from "the others". It feels racist and rude, Giant doesn't seem to care that SOME of their customers have to get hassled any time theywant groceries. At the end of his day, I've seen him buying a case of beer with a bunch of crumpled one dollar bills and change. So that's where the donations go! And Fridays he sits drinking his Natty Daddy case, with a portable speaker turned up "to 11" while he warbles along at top volume, yelling at people for donations into the microphone as he goes . He ruined Purple Rain for everyone within a five block radius as he tried to imitate Prince's beautiful falsetto, with a sound which could only be described as "woman in labor" or "wailing animal". His presence acts as deterrent and he's not representing a charity. Giant, can't you stand up for your customers and stop bowing to this sort of fakery?
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November 2021 by J H.
Ordered delivery from Giant. Almost 1/3 of items missing. Delivery was late. Disappointing. Won't use them again
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May 2021 by Michael J.
The staff is really great, except the young man at the seafood counter is extremely rude.
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April 2021 by Danae J.
Vanessa Wilkerson was extremely rude and argumentative. We spent 45 minutes in the balloon and flower department waiting for assistance. After attempting to flag down four different people, Vanessa Wilkerson finally came over. After explaining how long it took to receive help, and how poor their selection was Vanessa became extremely combative. We asked for her name but she rudely ignored us, and walked away.
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December 2020 by Kerri C.
Torn with this review- I wish you could give the meat, produce, cashier, and deli sections separate reviews. The meat section- Mike is awesome, friendly and helpful. They all do what they can to stock what they've got! And will always check in the back for you if you have a request. The produce- Lance is the best (even if he likes the Ravens, haha!) He is always kind and helpful, pointing you in the direction of good sales and it's so appreciated! There is also a new employee who started a few weeks ago, who has also been great. The cashiers- way more often than not, go above and beyond to help you with a smile. I think I had one bad experience in two years. There's one cashier in particular whose name I cannot recall- but she wears a tweety face mask and she always makes me smile. I try to go to her check out lane when I food shop! Here's where the two star review comes- that honestly should be a one. The deli section. If you get greeted, it's always with an attitude that they don't want to help you. It's gotten to the point that I just get the pre- sliced meat (or skip cold cuts for the week, if they're old which often they are). Yesterday, I purchased chicken that I may actually bring back. It was disgusting. The slices were thicker than my tortilla. Pic attached. To sum up- tiny location with great employees (just avoid the deli section). If you need cold cuts, go next door to Calvert Woodley!
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April 2020 by Hoss H.
Maybe Giant does not need to be open or open only for delivery services. A 100 years ago grocery stores had employees get things from the isles and bring them to the customers. The alternate entrance was confusing, I had intended to send this directly to Giant, but you know what? Their customer contact form is broken.
