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January 2026 by Nicholus Southern
First they are charging me to adjust for the prediction of next year's monthly bill. I never missed a bill in 36 months but there is a month were my paid bill doesn't show up. October 2024 2025 into November and they trying convince me that the bill never got paid. The fixed in April 2025 on a phone call where the admitted it was a system flaw. I'm not paying extra on a non fluctuating bill. After 2.5 hour caur call with the fraud department they said just keep paying the bill later and it will self adjust. I said are you trying to bait me into a situation of negligence of my bill. Then they can only credit the projected bill not the current one even though the bill has been paid. Then, customer service says the payment is not showing... duhhh! I go on to explain that someone has backdoored the system to make appear as if I missed a payment. I said it's wildly perplexing that the same thing happened last year. Fast-forward to this and my bill is the 10 dollars difference from the amount paid, and after speaking with the fraud department they explained when your yearly service is up it will be 10 dollars less than the October /November bill. I asked it this what I will be expecting to be paying for next year he says yes. I said it is a reason then you just want to see what I am willing to pay? Well yes... I said that's illegal to do that you'll have me thinking it's something wrong when you're trying to test my money. That's a presumably predatory practice. Then you try to ach drafting my account to cause an overpaying situation. I'm going to be notifying the bbb and ftc because this an unfair business practices. I wonder how many other people they done this to? I'm also questioning the accuracy of the account because of this situation. I furthermore explained that I've been in this similar type of situation twice not with just Comcast/Xfinity. I asked is it a possibility that the payment got lost? The gentleman said no, because it would be listed here showing me what he sees on his screen. I reluctantly said okay. I have had payments show up six months late that I've paid because it was lost. You probably think I'm welling¡¡! But the truth is I've been there and done that.
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December 2025 by Doris “Ms Dee” Palmer
I was try to lower my bill. and instead I was tricked into getting a Cell phone Which still lead my bill to 300.00 If you are misleading Customer it's not fair I'm so upset about how high my bill is With no movie channel. I'm leaving Comcast .
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December 2025 by Kaavya Krishna
Excellent and quick service by Bosc! So pleasantly surprised by how efficient everything was :) 5 stars
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December 2025 by Peace Segbedzi
I usually don't like going to the Xfinity store because sometimes the wait is too long. It wasn't too bad this time.
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December 2025 by Dick Adams
We scheduled an appointment for 1:00 PM and arrived early. However, we still had to wait for an hour beyond the scheduled time. Several other had been waiting for over two hours. It appeared that the office was understaffed on that day, as they kept adding staff. Approximately eight elderly customers who clearly required assistance were not provided with any assistance. As I am relocating abroad, I required an appointment on the day the initial appointment was set. I am still waiting as I type this. I sincerely hope that this message is noticed and that someone contacts me to offer me a credit or some form of compensation.
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December 2025 by Shriya Brahme
Time stands still at this store. I understand they’re busy, but maybe look into hiring more people? Coming here turned into a waste of time. I do not fault the people that work at this particular store but rather the company as a whole. I got better communication from their Reddit page than i did from going in person or calling their 800 number. If you run into issues try their official reddit page first.
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November 2025 by Tyeisha Lucas
I went all the way to store to pick up a internet box to exchange for a upgrade and they gave me the same box so I wanted to spend to a supervisor
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November 2025 by Gabriela Luque
It was quick and easy to cancel the service and return de equipment. I recommend making an appointment on a weekday and leave comments on why you're cancelling tú further expedite your time here.
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November 2025 by Johnny Jackson
Customer service was great for my visit
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November 2025 by L. Abreu
I want to give a huge shoutout to the entire team at the Xfinity store in Chinatown — especially Emilio, Bosch, Joy, Darryl, Hunter, Danny, and Rick — who helped me throughout this entire process. I originally went in to do a trade-in and received a great offer, but things quickly became… well, a saga.
First plot twist: we ordered the wrong phone model and had to be returned. No problem — they reordered it. Except then the system refused to apply the original promotion we had been offered. The team spent so much time trying different ways to make sure that promo went through, and they never gave up.
Then the side quest: two additional phone lines were added to our account that we definitely didn’t want, which created even more complications.
And because nothing is ever simple: we weren’t just upgrading my phone — my husband also did a trade-in and bought a smartwatch, so the team had to make the promotions work for his devices too.
Finally, the grand finale of issues: when the correct phone finally arrived, it couldn’t be activated because the SIM was blocked or something along those lines. Great, right?
BUT — here’s where the team truly shone.
They kept working on it, step by step, trying everything possible. They stayed patient, calm, and fully committed through every twist and turn. And after all the back-and-forth, reorders, fixes, and problem-solving, they managed to get everything set up correctly.
After almost a month of troubleshooting, I finally walked out with my new phone — and honestly, I didn’t even mind that it took that long. I was just happy with the outcome. Every single person who touched my case knew it was a tough one, yet they always treated me with kindness, patience, and a real willingness to help. They also handled my frustration incredibly well, and I genuinely admire them for dealing with complex situations like this every day.
Thank you again to the whole team. Your dedication and customer service turned a chaotic experience into a successful one, and that deserves recognition.
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October 2025 by Honest T
That’s the worst internet & TV store in DC!
I waited more than an hour just for them to check my balance so as no one was able to assist me, I walked away
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October 2025 by anthony harris
Trash. Customer service is straight trash.
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October 2025 by David and Nadiya
Snow service. Resolved my issue
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October 2025 by Ariel Amaru
Hunter at this location was incredibly sweet and kind with my technologically inept self. He was patient and dealt with multiple customers with professionalism, poise, and calm. Thanks, Hunter!
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October 2025 by Rebecca Peters
I wish I could give fewer stars. Understaffed, prepare to wait over an hour just to return equipment that should take 3 minutes to scan in and return. Irate customers yelling at the poor staff here — Xfinity should improve staff at this location or make it possible to schedule a specific slot for individual customer needs. Worse than the DMV.
