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January 2024 by Shanda Moore
I was greater by one young lady at the door… another associate whom I asked how long will the wait be he told me when they finished with every one else… I am still waiting in this store,. I see every one walking around with tables in there hands and nothing else.. this is poor so poor.. I would not tell anyone to come here.. this place sucks bad., you all need to do better,,: and while I am writing this by the way I am still waiting,
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December 2023 by Colin Cushing
Dropping off equipment shouldn’t take an hour. Xfinity already knows what equipment I have and knows that I’m returning it. Have to put your name on the waiting list and wait for a lackadaisical employee to finally get to you so they scan the equipment, takes 2 seconds. Meanwhile the greeter/scheduler is standing around doing nothing. Fail fail fail
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November 2023 by Grey Summerz
I was greeted by one person occupied at the front desk of the store….. I just stood in the middle of the store for about 15 min to see if anyone would notice or ask me did I need help…. The store was pretty empty and low volume. id likeTo note that people were sitting at desk with I pads and occupied on their phones. … I counted 4 employees unoccupied and not very busy! The team was very nonchalant and unconcerned with my questions and complaints when I asked to speak with the Manager. Hoping service improves here.
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November 2023 by Adam Kerns
Xfinity is one of the worst companies in America! I had to visit this store twice just to get my xiFi pod that I pay for with my monthly service. And even then I still had to argue just to get it for half price. They insisted that they would follow-up internally but there was never any follow-up - SHOCKER! I know Xfinity is a monopoly and many of us don’t have options to choose other service but if you do, I highly recommend you go with another company for internet, tv, mobile or any other service they offer!
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November 2023 by Just'My Opinion
The staff here is very pleasant, and welcoming. I was actually shocked at the customer service I received. I never felt so appreciated as a customer.
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November 2023 by Bob M.
We have Comcast TV and Music Service. This means we have three cable boxes, two for TV and one for music. The music box died and so my wife got on the phone with Comcast to report it and and get it fixed. No exaggerations, she spent one and a half hours on various holds and discussions with a string of customer service and technical people who seemed clueless. In the end, it was decided to send us a new cable box to connect to our Stereo system. It arrived today and it was a TV cable box with no audio outputs. In other words a complete bust. One-and-a-half hours worth of explaining just to get the wrong replacement. Tomorrow we will be returning all of the music equipment old and new back to Comcast and cancelling our music service. It is just not worth talking to them again.
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November 2023 by Walter Tersch
I just needed a replacement flex remote. I was greeted as soon as I entered, and the guy exchanged my broken one for a new remote. No questions asked, no paperwork, no appointment, and I was on my way in three minutes. I’m back in business with that handy free streaming box.Xfinity’s constant price increases are annoying, but I for one had an impressive and satisfying experience with this surprisingly large and modern-looking store in a prime location.
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November 2023 by D C
Very disorganized. Long wait for just an equipment pickup. Not enough staff. Edited to say they were at least doing their best to explain the wait times. Added a star for communication.
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November 2023 by Leo Lex
Poor customer service, which is par for the course for Xfinity. After spending a half an hour trying to get to a live agent on the phone to address a problem that I knew the bot couldn't address, the agent sent me to this store to exchange one of our boxes. I joined a line out the door to sign in, only to be left waiting in other virtual lines inside the store. I spoke with the woman ahead of me, and she had been waiting for an hour already. I finally bailed, so my problem remains unresolved. Frankly, I'd rather drop Xfinity altogether. It's a terribly difficult company to work with, and there's no value for the money we spend.
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November 2023 by Michael Petteway
Very slow and pays no attention customer service will say 15min wait then after you wait a whole hour they tell you everybody is gone. I've been waiting over a hour for a pick up that I had an appointment for.
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October 2023 by Paul G.
Showroom full of unhappy customer. i was told the wait see an assistant would be an hour. After 40 minutes I checked, it was still going to be an hour, from then. Poor staff. Too few staff too many unhappy customer. I left without seeing anyone.
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September 2023 by Kristen Delly
It blows my mind how this company has stayed in business for so long. Terrible customer service, a pure nightmare to work with.
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August 2023 by Shae Higgins Stautz
Awful. Even if you have an appointment, you have to wait HOURS. I had a terrible customer service experience - bought a new iPhone and iWatch, called to activate and was told they were STOLEN. I had to go back to the store, wait for hours WITH AN APPOINTMENT and it still took weeks and multiple calls to Xfinity to work out. Was told store associate who sold me the devices was at fault. Was promised a $50 store credit by manager through AMIR and never received. Called repeatedly and asked for store manager's name to try and get my credit. No reply. Absolutely horrible. It been since June and I'm still having issues with the devices. Cannot recommend this store or Xfinity. Amir and manager are non-responsive.
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August 2023 by Noam E.
Super slow. Told me it would be a 10 minute wait and I have been waiting for over 45 minutes. There's probably over 15 people just waiting around to be helped. Don't recommend coming here if can be avoided.
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July 2023 by Zoe Cassady
I think this location is doing their best to accommodate a lot of people. The wait is fairly long and I definitely got impatient with them while in the queue. But then they are all genuinely nice, and understand it’s frustrating, and very helpful once you get your turn. So maybe bring a book or just expect it to take a bit sometimes. My problem was fixed quickly once I was helped. Staffing scheduling or pure corporate BS at any place can cause problems (not saying that’s the issue), but at least they’re polite and resolve the issue at hand.
