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October 2022 by ramish britty
Rubbish service!!!
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October 2020 by Vaughn Pinkett
Love it
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October 2020 by Rahul Das
This rating is a zero but it is only one star because that it the lowest possible on Google Reviews. I would agree with many of the comments below about how Zipcar has gone from a good company to absolutely horrible. Their biggest problem is customer service. I am total agreement with the comments below about how inept and uninformed their customer service is.I have been a Zipcar customer for 6 years, but based on a recent incident I canceled my membership. I called Zipcar on Wednesday, November 13 and told the representative that I lost my Zipcard and that I needed a new one . I specifically told him that I needed a car on Saturday, and asked him if I could go into the Washington, DC office and get a new card. He told me that there was no DC office and that it would take 7-10 business days to get a new card, but not to worry, because I could use the Zipcard mobile app to rent a car.When I tried reserving a car on the ZipCar app, however, it would not take my reservation. When I called in to resolve this issue I got connected with a representative, his name was Jim in Iowa. Jim was a nice guy but was not able to answer any of my questions and seemed like he knew very little about Zipcar. He told me that the first representative that I spoke to was wrong and that I could not book a car with the app because I had a new zipcard number and I had to wait for the new card to arrive in the mail. He also told me that there was an office in DC and advised me to go into that office, but he could not tell me the office hours or when it was open.In the end, I had no way to book the car I wanted and I ended up booking a car from Hertz.In general, I have found that Zipcar puts very little into customer service. They outsource customer service inquiries to Mexico City where most of the representatives do not speak good English and do not know much about Zipcar. I can understand cost cutting but creating a business where "customer service" has no knowledge of the Zipcar business and no desire to help the customer is not acceptable.
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October 2019 by C Cordell izest Project
Avis, Budget and Zipcar have produced a very popular and advantageous car sharing service
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October 2019 by Mr KC
It looks like the Zipcar of old is truly gone. The number of missing or inoperable vehicles is on the rise but the real change is people you reach on the phone now are essentially useless. You get a call center that can't answer basic questions - like where is the ZipCar I've rented that's missing? The person I talked to about that couldn't even begin to understand what I was asking! They just kept repeating my reservation details. It's like that with any question you have. I've been using the service for 12 years so I've seen it change over the years but it's clear that something in the back-end has changed for the worse. What this means is that as a user I no longer recommend the service to other people and am looking for alternatives.
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October 2019 by Yohance Campbell
Notice how this location doesn't include a phone number. It's because they contract their phone support to a random office in Mexico. Huge language barrier, loud voices in the background preventing them from hearing you during the call, they are extremely slow and don't truly understand the duties or work, and of course extremely long wait times. Each attempt to call was totally unproductive and 40 minutes of wasted time.Zipcar's contract must be very cheap for that level and quality of service. lolThank god they are NOT the only game in town!
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October 2018 by Don Kelly
When it works it's fine. When it doesn't, sometimes you get no refund. Check BBB rating!
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October 2018 by Lisa Atkinson
Love using Zipcar. Love location and availability of cars. Downside is the cleaniness of vehicles when returned.
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October 2017 by She did that
No problem easy breezy
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October 2017 by Robert Hanshew
They keep on shutting down non-street parking cars. Having cars on the streets in D.C. is not viable as people park in those spots. Bring back parking-lot cars in northern VA. Idiotic.
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October 2017 by Harleen Sahni
Zipcar is happy to take your money, but not so happy to try to refund you in any meaningful way more than token gestures when they mess up. If you call their support, they never have the power to do anything besides credit you an hour. That's pretty meaningless when you're renting a car for 24 hours.This last time they changed my reservation location and vehicle TWICE without explanation. e The vehicle got smaller and the further away. That's a problem when you have a pregnant wife and you're going to your baby shower.The time before this, the gas card in the vehicle was expired and would no longer work at the pump. I don't want to deal with the hassle of being reimbursed for gas. On ZipCar's promise of ease of use, they fail. In this case they offered to credit me half an hour of time for an 11 hour reservation. They just don't get customer service.There are other incidents I've had with them over the years that points to them not adequately keeping everything maintained such as no windshield wiper fluid one time and a wrong windshield wiper attached another (I had to buy a new correct one because it was raining).If you have any alternatives, go with those.
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October 2017 by Colton Langsam
We needed help as we were stranded, and we tried to go into the office but a sign said not open to members. The problem we had needed to be addressed in person. The woman who helped us simply said "Got to go" the moment we walked in then asked us if we read the sign. It wasn't until I explained we were stranded, and that we needed help from an actual person not a robot on the phone that she actually had a halfway decent tone. Would not recommend going to their office. Clearly customer service is not important to them.
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October 2017 by Sean Perkins
They were friendly, made it easy to get my zipcard, and were friendly to our dog.
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October 2017 by Gabriela Mateo
I came in to settle some problems with my account, Roslyn was extremely helpful, patient and hospital, Thank you!
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October 2017 by Meekie Watson (Meekie)
Did like this location because I have a hard time locating the car and were it's parked it hard to get out of.
