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January 2024 by David S.
Went to the store yesterday to have data transferred from one phone to the other and the rude guy that works there all he said was I need Wi-Fi to do that and my Wi-Fi is down. Did not even say how long it's been down for when it would be up, would not recommend going there at all, and if I could give less than one star, trust me, I would. Very very rude employee. This is now the second time that I've gone to this store and the same route individual works there, will never go back.
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October 2023 by Ken Brown
Great customer service & got issue resolved in 1 visit. Jay was able to provide quality customer service that I’m use to anytime I visit an AT&T store.
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July 2023 by gee lane
The Manager of this store in Bear Delaware has an exceptional skill set. He goes over and above to assure you are a satisfied customer before you leave the store. I travel 15 miles just to see him for whatever my AT&T need might by bee!! I travel 15 miles, pass two AT&T stores just to make sure I’m getting the best service for my money!AT&T put him back in the Middletown De Store!!!! ?
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May 2023 by Bismarck Sibaja
Not the biggest store but very convenient. Dealt with Wayne who was friendly, knowledgeable and helpful through the process of upgrading devices and making adjustments to my account. Would return for additional support and can definitely recommend.
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February 2023 by Trayce Allen
J is a very patient and phenomenal and understanding person every time I come in store. Thank you for assisting me with my phone claim! You made me very comfortable and im well pleased with the service I received. This man deserves an award! EXCELLENT service!
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December 2022 by Billy Goat
Used to be a great store. Came here two times and the guy just wants to watch basketball and not do his job. What a joke. Hard to find good help these days
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December 2022 by Nik Norzapina Binti Seman
Excellent service and employee. I went there to have my simcard replaced and the staff handled it so good.
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November 2022 by Sylvia Gourley
Went to the store to upgrade our two phones to iPhone 14. Walked into the store, person sitting all the way in the back at a small desk behind a computer screen looked around the screen and yelled: "Can I help you?" Did not even bother to get up. We had to walk all the way to the back of the store to talk to him. After telling him what we wanted, he finally got up, however, he was not helpful at all and seemed annoyed at us being there, even though there was no one else in the store. We left but have not had the time to make another trip to another store to get this accomplished. Ugh!!!
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November 2022 by Arne Grandell
Jordan is amazing there. He walked me through the things I had to do to change name on account and got me into a new phone in no time. Thank you Jordan, he made sure at least one thing went right Yesterday.
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October 2022 by Annie Wolff
I went to buy a new phone as have been AT&T customer for 32 years. Three pleasant gentlemen working during my time there. Each one took time to assist me. Great experience and thank you to those gentlemen took time and patience with me.
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July 2022 by Tiffany Jones
I had a pleasure of working with James he was very professional and pleasant and solved my problem because of my experience I will continue do business at this location and with AT&T what a great gentleman too have in your establishment
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June 2022 by poohbabby
Sales rep seemed to be in a bad mood at first but ended up being decent…so maybe just had a bad situation before we walked in…forgive and forget about it... overall was very helpful and once mood changed was very nice... and should smile more... and also helped me pick a phone that I can operate good and accessories to go with it... I would go back again.. had nice music in the store too...
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June 2022 by Shoheb Farooqui
Representative I got there was knowledgeable and very helpful. The actual store is nothing to rave about. Limited displays. Drab and nothing exciting. But the help was good.
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May 2022 by Brian D.
Not related to store but would not recommend getting AT&T as service at all. They stole my equipment after an upgrade and refuse to give a credit. When you call customer service you are treated rude and get no answers or resolutions. After a dozen calls so far and escalations to a supervisor I have been hung up on 6 times including "supervisors". You can't reach corporate to file a complaint they are very well protected! DO NOT USE AT&T (if I could give no stars I would)
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May 2022 by Pete Koenig
Keenan provided excellent customer service, was able to multitask and help multiple customers simultaneously in a professional manner and is very knowledgeable about the products and services offered by the company. His demeanor is friendly and personable and he goes above and beyond to make sure every customer has received the best possible care. He is truly an asset to your company and I will gladly return to this location for further assistance.
