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April 2024 by Joan S.
my experience at this hotel was very pleasant. The hot breakfast was eggs and bacon and potatoes and toast , more than enough yogurt, cereals pancakes, and other items....plus specialty coffees. The pool was beautiful and the hot tub was wonderful. So many hotels that I have stayed in, claim to offer a pool or hot tub- then when you arrive ---these amenities are closed, which is so disappointing. the exercise room was small, and treadmill not working,but still met my needs nicely. The TV worked, and the temperature was good. They delivered on everything that they advertised was offered, and my room was meticulously clean, as was the facility overall. Despite other reviews that I have read, I did not see any insects of any kind. For the price, I consider this facility more than a bargain, and the staff were well spoken and extremely pleasant and helpful.. The outside looks old, but the inside of the building is quite modern, and I would stay here again, without a doubt.
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February 2024 by Irma Flores
I love it me and my grandbabies. Every time I go there they treat us so kind so nice love the breakfast.
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February 2024 by John Farmer
As many others have stated, this place is not worth staying at even if it was $1.00 a night. The rooms are absolutely atrocious, smell like rotten garbage, and are infested with roaches. I had my room changed 3 times while reporting this to the general manager and each one of them had roaches. The general manager himself walked me to a room after the first incident to then find out the room he personally gave me had roaches too. Totally unacceptable! The only way I could ever see this place being great is if it was knocked down, rebuilt, and run by a different company. I’m shocked this hotel is in business! Zero stars!
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February 2024 by Michael Hopkins
The room was nice but the fact that u can't go swimming unless u have a time slot was no
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February 2024 by Giovani Timar
It a great place to
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December 2023 by Christina Leonard
We stayed here last night 12/19 amd was awful. The first room the toilet was obviously not cleaned and clogged. They moved us to a second room and the toilet was not safe. The toilet seat was broken and sliding off the toilet. One of the beds squeaked unbelievably bad. The air conditioner didn't work even after we turned it all the way down. We will not be staying here again.
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December 2023 by Celina Steele
I wouldn’t recommend the gentlemen working were very nice but aside from them the room had a very strong weird smell and the toilet seat was broken!! I then went to the pool and they had so much chlorine in the pool that my eyes were burning to the point they had to open the door and bring a fan out to air the pool out and the hot tub was green !! I came here to relax in a pool in the hot tub with my kids I can’t even do that bc the hot tub is green and my eyes are burning ??
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December 2023 by Vanessa Bouton
Definitely needs to update their breakfast, the pool was freezing but the hot tub was perfect. Rooms seemed clean however they did have roach powder all up and down the halls. Staff was friendly and check in was quick heads up though they need $150 deposit.
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October 2023 by Cathy Earl
Stayed here 9 days ago. I was shocked at the $150 hold on my credit card. Was not informed when booking and you kind of stuck. It's been 9 days and I still have not been credited the $150. Stayed in a much nicer hotel the next night and the incidental deposit was &25! Was credited that the next day. It's kind of shady! Giving it until tomorrow and then will be contacting them! Would never stay there again!
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October 2023 by Mia Pizarro
Really not that bad. The beds were clean. I saw other reviews talking about bugs and we did see one bug, but it was one of those water bugs that get into anything anywhere and it was only one. The customer service was fine everyone was friendly. We didn’t get to go to the pool because we didn’t have time but from what I could see it was clean and nice. The breakfast was underwhelming, but definitely edible. I would probably stay here again especially bc it’s the cheapest for how clean and safe it was
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October 2023 by Gary Gisonda
Good location but not a place I would ever stay in again. The smoke alarm was set off twice at night waking everyone on the third floor. There were bugs in my sister-in-law's room. It is a no smoking hotel but people were smoking in the stairwell. The breakfast was average at best.
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October 2023 by Deanna Slaubaugh
This by far is the worst hotel ever, please please save your money and go to another hotel. The whole hotel smelled of Marijuana to the point it made me sick(I have no problem with people smoking it) but when your not allowed to smoke a cigarette in the building you should not be allowed to smoke that either. I actually went to the store and bought disinfecting wipes and a broom and mop. The rate they quoted is is not the price they charged and it wasn't worth 10.00. Also if you don't want to bring home some creepy crawlies with you (roaches) find somewhere else ASAP ?? Trust me the pictures they show on the website had to have been from when it first opened because it does not look like this now. To top it all off there were wet floor signs in the hallway on carpet and it was completely soaked, GROSS
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September 2023 by W B
I stayed here 2 nights on a Thursday night and a Saturday night. Thursday the room smells like some kind of herb. I was able to mask the smell with my perfume. I checked out on Friday and realized an hour later that I forgot my thermos and my Apple Watch there so I came back for it. The front desk gave he a card to collect my stuff but when I arrived at the room, it was already cleaned out with the tips that I left, my thermos and my watch no where to be seen. The front desk was nice enough to call housekeeping and they say they didn’t find anything there. I came back on Saturday and left my info with the front desk to see if anyone would return my stuff. It doesn’t look like I will get my stuff back so definitely make sure if you stay here to do a final check and take all your belongings. I left my phone and other things at hotels before but always able to retrieve them. I will update this review if they return my stuff.Update from 2 to 4 stars: hotel called me today and said that they found my watch. Beside missing stuff, the stay was good for the class of hotel. thank you front desk team!
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September 2023 by Rikki Ritts
We are a travel ice hockey team and decided to stay at this hotel as a team. We booked 12 rooms and they don't offer a group rate. Fine, but when we arrived the young lady at the desk advised us that there is a $150 hold on top of the room rate which wat $155. Again, fine. I was annoyed I hadn't been advised this when booking but she told me I would be refunded and I was okay with that. Our players range from 10-12 years old along with family members and siblings joined us. We booked the hotel because it has an indoor pool for the kids to play. A few minutes into swimming we were advised we needed a Reservation to swim. Confused as we all booked a room, one of our party members tried to talk with the lady from the desk. She told us if we didn't get out of the pool she would call the cops. Which she had already done. She told us that only 6 people are allowed in the pool area at a time and a reservation to use the pool needed to be added at the front desk. When we questioned why she stated it was their policy and is posted on their website (which is was not!) We decided to obey her rule. As soon as we exited the pool a larger group of at least 13 people joined the pool from another group. When we questioned this she stated 6 people signed up it doesn't matter the size of the group, and that they were signed up for that time slot... very annoying to have to schedule a time to swim at a pool at a hotel we reserved 12 rooms at. On to the rooms. My room had a shower that constantly dripped to almost a slow run. While showering a cockroach climbed into the shower! We had another group members toilet in which was inoperable. The maintenence guy was drunk and drinking on the job. There is definitely long term residents in this hotel. Breakfast was included and not terrible considering. But after the cockroach incident, I was worried about eating anything not prepackaged. I most definitely will not be staying at a best western again. This is unfortunate, because we travel almost every weekend for 7 months out of the year for Hockey. They rates are cheap, but I guess that's what you get for the price. On the plus side it looks like the hotel is refunding me the extra $150 I paid, but only after charging $305 and $155. They are refunding me $305. I think if their customer service was better and information was provided while booking it could have helped many of our issues. However, the cleanliness and rooms issues would still be there. I recommend spending the extra and booking a better hotel.
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July 2023 by Pete Rosado
We booked this room on Expedia as a stop on our way to Ocean City, MD. Just a place to crash for the night before getting back on the road the following morning. Listen to me, please: this place is absolutely deplorable. I’m almost certain they have long-term residents here and the photos shown on their website are not at all what you will get when you arrive here. This place feels like a shelter. I promise, I am not an uppity traveler but this place is terrible. Not a single redeeming thing I can say about my stay. I should’ve known from the moment we got here last night around 7:30p and I couldn’t find any staff to check me in for at least 15-20 minutes. I would tell you that, “well, at least breakfast is included” but the pancake machine was out of order, the coffee/hot chocolate/espresso machine was out of order, the scrambled eggs were almost still liquid (gross) and the sausage patties were dry as Ritz crackers. Literally the only edible thing down there is the prepackaged cereal. The rooms are nasty and outdated and smell like they’ve been sprayed to mask some other godforsaken scent. I’m writing this review from my room today (7/28) as I’m getting ready to check out. This place is beyond sketchy and while it is inexpensive, I STRONGLY encourage you to lodge elsewhere.
