-
December 2025 by Lady Bug
I am extremely disappointed with how the staff and management at this Citi Trends location handled a serious incident involving my mother.
My mother, who is 70 years old, was injured due to unsafe store displays and began bleeding heavily. She immediately asked for help, but the employee she approached was dismissive, rude, and completely ignorant of proper procedures for assisting an injured customer. There was no urgency, no compassion, and no clear knowledge of how to access or use a first aid kit. Additionally, there was no proper PPE displayed or used while she was actively bleeding.
Instead of assisting her, staff members made highly inappropriate and offensive accusations, implying that my mother was intoxicated. This was completely false, disrespectful, and traumatizing—especially given her age and the fact that she was injured and scared.
The situation escalated unnecessarily due to staff behavior. They accused my mother of “threatening” them, yet when asked what threat was made, no one could provide any explanation or evidence. They repeatedly made this claim without substantiation, which only added to the distress and confusion. In addition, I was overpowered and outnumbered by the staff, Which made My mother feel very helpless. Mind you it was two female staff workers, and a male which happens to be one of their boyfriends. I was informed this through the district manager that the mail that worked there was not an employee, but one of their boyfriends. The gentleman made me feel helpless and was approaching me in a very standoffish way, which made My mother felt like she was in danger.
Because of the way this incident was mishandled, my mother has since filed a police report against the associates involved, including management, for their failure to properly respond and de-escalate the situation. What could have been handled calmly and professionally was instead met with hostility, accusations, and a complete lack of customer care.
This experience was frightening and deeply upsetting for my mother. A retail store should be able to handle emergencies with professionalism, basic first aid knowledge, and respect—especially when dealing with elderly customers. Unfortunately, this location failed in all of those areas.
I strongly urge Citi Trends corporate to investigate this location, retrain staff on emergency response and customer safety, and ensure that incidents like this never happen again.
-
January 2025 by Velisa Watkins Haskins
Awesome store for kids, especially male teens. I get clothes for my teen grandson all the time. Excellent place to shop.
-
July 2024 by Sandy Drummond
Awesome
-
January 2024 by keri thomas
Very nice staff also reasonable prices
-
December 2023 by Jennifer Hayes
This place is great. Great prices . Lots of selections. Today's hip fashions, shoes ,house stuff, toys, ear phones chargers . A little bit of everything. Store is always clean and tidy. Never crowded. Nice Employees.
-
July 2023 by Millicent Hueston
Can always find something here. Love the prices, and the staff is ultra friendly and helpful they always remember us and greet everyone with a smile.... they have lay away....
-
February 2023 by Brandon Oneil
Decent new trends for low prices
-
September 2022 by Angie
Greeted at the door... Which was a plus... The store didnt have many customers at all... But its a nice cool store... Good for teens and kids...They didnt have any jeans in stock... Not really any school clothes out yet.... Not much of a young girls section.. but its a good store.. I would definitely recommend....
-
August 2022 by Angela
Greeted at the door... Which was a plus... The store didnt have many customers at all... But its a nice cool store... Good for teens and kids...They didnt have any jeans in stock... Not really any school clothes out yet.... Not much of a young girls section.. but its a good store.. I would definitely recommend....
-
August 2022 by Steven Howell
I know it's common these days. But the staff looked overwhelmed and looked like they needed help. The store was great tho, and the staff did the best they could
-
June 2022 by Mira Sandiford
I loveee this store. I went w my nieces and got some cute accessories for them and myself for a reasonable price too. The stuff they have is so cute !
-
April 2022 by Jax C
Love love CitiTrend
-
March 2022 by Denise Dennison
right next door are longer lines and higher prices. check out is a breeze people are nice and friendly store not as big but a great selection to ship for my kids. not so much for this mom of 2 as far a style but the hon we decor, accessories, shoes & bags. body sprays, and even candy. super great deals
-
December 2021 by Stacy Stewart
Very clean store and friendly staff. You are greeted when you enter the store. They sale clothing for the whole family shoes as well. Housewares, a small selection of automotive, jewelry, hair accessories, beauty supplies,and more. Also have unique finds. Prices are very good.
-
November 2021 by Huntress5177
Reasonable prices on clothes
