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October 2023 by Paula D'Amario
I just paid $185 for 4 out of 10 nails done crooked & for her to tell me that my nails were naturally crooked & that's why they were like that. I've had my nails done plenty of times before & have never had my nails done all crooked like this. I also asked for coffin shape & some are coffin & some are not ?? did the nail lady just start yesterday? SMH ridiculous
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September 2023 by OMOTOLA OGUNJOBI
Great customer service from the Vietnam nail artist. He was really kind and skilled
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August 2023 by Alice Ukoudo
Worst place to do your nails, very rude and unprofessional staff's even Jenny's is rude too.
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July 2023 by Ashley Williams
This was my first time at Jenny’s and I honestly will not be returning. I gave this rating two stars because my nails actually turned out ok, but my overall experience was terrible.The staff had no sense of customer service and it’s not a comfortable experience. I love treating myself to a mani and pedi for the overall relaxing vibe of both services…. sadly this was not my experience at all.
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June 2023 by Shell Cain
Horrible Nail service, tran did my nails prior Saturday this is my nails only 5 days later, i have never had anything like this happen any where i ever went, and when i called and asked could she fix them she hung up on my, i then went in and asked could she fix them and she got smart with me and the owner didnt care, told me her employees have a right to free speech, i liked this nail salon up until this moment but i will never ever go back again
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April 2023 by Latifa Rice
I took my girls there last weekend and they did a rushed job. Mind you it was Thier first and last time there. Paint chipped the next day. They asked for something specific and they didn't do what was asked. Very disappointing.Service: Pedicure
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March 2023 by Fonte Stone
I got a fungus on my nail from this place. Never ever again. The set began to lift after two days. I had to have the entire set removed and start wearing my natural nails until the nail with the fungus grows out.
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December 2022 by TR F.
Horrible customer service. Unorganized. Makes the customer feel that they are more of a burden than any nail shop I have ever been to. Steer clear and spend your money elsewhere. Not worth the wait, time, money, or aggravation.
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December 2022 by Brittany Mason
Just when I thought I found A new nail salon close to my new home they disappointed me. They have no customer service at all …very typical for them to open business in our communities to make money regardless of their customer service. I came to this salon 3 or 4x they’re open later than usual and that perfect for the working class. However my last time there is my last time. Reasons below1. Their wall of colors to choose from you give them the number they pull out the color. This day I gave her 3 different options and she pulled out totally different colors(make it make sense) they when I just Asked for a grey she found one but it wasn’t showing on their wall. This should have been a sign lol2. Less than 2 days later the gel nail polish starts pulling off I go Back they fix it and do the same color on my toes everything is good. So I thought I go On vacation & boom 1 day later my gel nails and toes polish starts pulling so here I am Enjoying my vacation only to have nail polish pulling off like never before. When I arrive Back home from my trip I stop In to tell them something is wrong with Theo oldish because I’ve been getting gel nail for the last # years and this has never happened in fact the last time the same person did my nails and toes and it last almost a month with not one nail getting messed up. She offered to fix then however I advised I have To pick my son from child care I’ll come later this week for a complete polish change. Again 2 days later I get Everything changed requested for discount since I’ve been in here 3x in 9 days and she says no ok no problem I pay But I’m telling u there was no apology no nothing. To many nail salons to deal with this type of customer serviceExcuse my grammar !Services: Pedicure
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November 2022 by Brittany Gaskins
Just when I thought I found A new nail salon close to my new home they disappointed me. They have no customer service at all …very typical for them to open business in our communities to make money regardless of their customer service. I came to this salon 3 or 4x they’re open later than usual and that perfect for the working class. However my last time there is my last time. Reasons below1. Their wall of colors to choose from you give them the number they pull out the color. This day I gave her 3 different options and she pulled out totally different colors(make it make sense) they when I just Asked for a grey she found one but it wasn’t showing on their wall. This should have been a sign lol2. Less than 2 days later the gel nail polish starts pulling off I go Back they fix it and do the same color on my toes everything is good. So I thought I go On vacation & boom 1 day later my gel nails and toes polish starts pulling so here I am Enjoying my vacation only to have nail polish pulling off like never before. When I arrive Back home from my trip I stop In to tell them something is wrong with Theo oldish because I’ve been getting gel nail for the last # years and this has never happened in fact the last time the same person did my nails and toes and it last almost a month with not one nail getting messed up. She offered to fix then however I advised I have To pick my son from child care I’ll come later this week for a complete polish change. Again 2 days later I get Everything changed requested for discount since I’ve been in here 3x in 9 days and she says no ok no problem I pay But I’m telling u there was no apology no nothing. To many nail salons to deal with this type of customer serviceExcuse my grammar !Services: Gel manicures
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November 2022 by Meya “FireRenewed” Morgan
I’m new to this part of town. I had been looking for a new nail place and this one was nearby. I read previous reviews that weren’t so great but wanted to try for myself.Today was most likely the last time I’ll visit due to the fact that I’ve seen and experienced their lack of appreciation for customers and their rudeness in response.Im very cool, calm and collected and the older woman doing my nail service greeted no one that walked in and she went from zero to 100 with an attitude as I politely tried to show her how I wanted my nails, but she got frustrated with herself Because she couldn’t do it.There are too many other options to stay patronizing this establishment and I don’t want to tear it all the way down by this review in sharing all that I saw. This was my experience after visiting several times but not anymore.Giving due respect to lily LE who did my nails the best.I would encourage this establishment to check your own attitudes and show more appreciation and respect for the people who keep you in business.Services: Acrylic nails
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November 2022 by Bah K.
I went there today to get my mani,pedi done my feet look horrible my mani is some else. How come my real nails are longer than the BB pound she was so rude they are not professional at all.
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November 2022 by Breanna N.
If i could give a negative rating i would. I've given her business so many chances and I'm fed up. For starters she's rude. Second her business opens at 9 and most of the time her staff doesn't stroll in until almost 10am and there's a long wait. Well today was my final straw for Saturday her business hours are from 9:00am to 8pm. So, i get there 6:30 and i just needed my nails cut down, she didn't say hello or anything just yelled out they are closed. I proceed to say how are you closed when your sign on your door says you're open until 8 in addition your business door is wide open AND the open sign it lit up. She says oh well we're leaving early today. like what kind of business ethic is that you close a whole hour and a half early and even after i made mention she still never closed the door or turned the sign off. She had customers in there getting serviced at the time too so it's not like it was dead in there. So, I'm over her and done with the business.
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November 2022 by Edith Elue
My nail design and shape was terrible. Owner was rude and wanted to charge me xtra to fix her mistake. Will never go back or recommend.
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October 2022 by Samara Anderson
I never write reviews but I felt so compelled to finally do so. Let’s start by saying these type of nail salons need to do better with a few things. Let’s start by a simple “Hi or Hello” when clients come in before screaming “Pick a color” at you. Next let’s stop instantly getting an attitude or start talking about your clients in another language when all Im trying to do is calm and effectively discuss what I’m looking/paying for. I always start with “let me know if you feel comfortable with this if not I can find another design.” I’m tired of continuously paying my hard earned money and tipping techs who have this attitude/ demeanor. I’ve been coming to Jenny’s since being in high school. Always hear how bad their service and attitudes are but always kind of defended them until it was actually happening to me. They do alot of small things that make you feel uncomfortable then the moment you speak up its a problem or you’re looking how they expect us to act. It truly frustrated me to leave their salon in a such a mood when I just wanted to relax, get my nails how I wanted for the money I’m paying. Instead left with only the white nail tips on and never even got them done. Then as the owner to laugh with your employees and continue to make me feel uncomfortable is ridiculous. It’s sad and immature. It only confirmed what I felt the moment the replacement tech came to start my nails because he came over with that energy a child has when a parent has sat around and talked about someone. Yet I still started off fresh with him saying “Hi Sam how are you” all I asked was could he re-apply the nails straight because about 4 were obviously crooked then they’ll say “it’s your fingers” oh ok so I’ve never noticed I had crooked fingers for over 30 years. If anything as a business find ways on how to improve your service or listen to the clients needs or wants to avoid these situations. It’s very simple. Your business won’t flourish with that attitude. Stop instantly labeling us all, writing us off as just another black girl with a attitude because every time you take a chance at losing a good paying, consistent, easy going client. Stay blessed though.Services: Acrylic nails