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March 2024 by A V
This Pep Boys location has excellent customer service and qualified technicians. Ra'Qwan and Taylor were easy to work with during my service after purchasing 4 new tires, an alignment and brake pad installation. During the service my rear left caliber seized and wouldn't compress. After Taylor called multiple part suppliers we were unable to locate an aftermarket solution. Fortunately for me, Ra'Qwan had the skillset/knowledge necessary to resolve the unique occurrence. Both of these employees should be valued by Pep Boys and I appreciate their insight, approaches, and abilities in problem solving to finish the different services.I am thankful and will be a returning customer.
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February 2024 by Christopher Slayton
Dropped off my car yesterday for an oil change and was told it would take a day. I called an hr after the estimated time o line said it would take for the service to be complete and no one picked up. I guess it takes 2 whole days to do an oil change?
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February 2024 by Jcs
Ordered tires, and they arrived quickly, Taylor and the other associate were pleasant to work with. Thank you all...
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February 2024 by Jim McCay
Great experience. All went on schedule. Taylor and Zee were friendly and very helpful.
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February 2024 by Jenica Martin
Ken was phenomenal! From the moment I walked in for my appointment to my vehicle being ready, I recieved outstanding service. Very satisfied with the service I received.
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February 2024 by Lyndsay Hanchett
We got a flat tire while on a road trip. Ken, the Area Manager, took care of us like we were family. He was knowledgeable, professional and helpful in providing service options. We would definitely recommend anyone with tire issues to head to Pep Boys in Bear!
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February 2024 by Michael Jolly
Now for myself I have not had any problems with this shop. Not sure what happened for the one star reviews. But for myself made appointments and they got my car in a timely manner. Got me in out in the time I was expecting to be there. Granted I didn't go there for anything super complex to be done to my car. Was only having tires installed and alignment done.
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February 2024 by Jonathan Carter
I deal with a guy named Z, he’s the man and knows how to treat people. He’s the reason I’m still a customer. He’s very dedicated to what he does you can really feel the experience he deals with me in other customers. When I call ask for him personally I suggest everyone who reads this review.
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February 2024 by Pete M
Excellent service.
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February 2024 by Michael Johnson
Prompt, courteous, efficient and honest.
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February 2024 by Reginald Perry
Appointment scheduled at 3pm to remove a nail from front tire. Job was not completed un 7:30 pm. Kinda strange for a place that specializes in tire repair. Why should I come back????
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February 2024 by Peter Kuhl
Made a 1:00 appointment for a routine oil change. At 2:00 I noticed my car was still parked outside, untouched. I requested an update from the desk staff and was told that I was “next in line.” At 3:00, my car was still in my original parking spot. When I asked the desk staff for an update, I was told that the technician was “getting ready to bring the car in now.” By 4:00, my car still hadn’t moved. I requested my keys from the desk staff and left.
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February 2024 by morgan carroll
Even though their prices were high they were pretty honest with me as far as what repairs I need to get done
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February 2024 by Stephanie Doroshuk
Very quick snd thorough. The team communicated with me every step of the way. Will be going back. Definitely recommend!
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February 2024 by Rob Joc
They will take a simple fix and turn it into a $1900 bill and tell you. You will never get through motor vehicle and the waiver form. Pass that the motor vehicle is running for $1110. They will take advantage of it and defrauded.
