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October 2023 by Marie S.
There are 20 plus cash registers and only 6-10 open on a given day. Cashiers are back but not the cashiers or the experience that I've been custom to. Glasgow ShopRite much better
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July 2023 by F. W.
This used to be my 'go to' store. No more! I can get decent parking at Super G. It's not crowded and they still have self check out. Went to shop rite and ALL of their self check outs are closed and several lines for cashier extending down the aisles! Ridiculous! I enjoyed most of the workers at self check out. They must've quit !. Management needs an overhaul!!
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June 2023 by Larry C.
Shopping here at Bear Shoprite never again, i say that over and over but it is convenient. You are the female employee at self check telling me i have too many items and i will hold up the line, and go over to employee maned line. I had 22 items and 15 were all the same. I told the woman what about the lady in front of me that took 15 minutes to check out 8 items, slow as crap. I was done ringing out in 5 minutes. I said to the employee on my way out, you did not say anything to the woman taking 15 minute, but you quiz me about my 22 items that i was in and out in 5 minutes.Shoprite needs to get some employees willing to do there job and get rid of the rejects that lack customer service skills and are incompetent. Going to Acme more and more, nicer store, nice employees, basically the same prices a little higher, but better.
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June 2023 by Kathryn N.
I really liked this ShopRite when we moved to the area last year. The ShopRite I used to go to in Delco had some of the self checkouts with the belts, and I really liked that way to checkout. Especially with no plastic bags the self checkout with the belt makes it easier to sort and bag my groceries the way I like to. And then it all changed like 4 months or so ago. I guess people complained about not having actual cashiers, so now your only options are standing in ridiculously long lines at the regular self checkouts or waiting at the 2-3 cashier lanes while you see the couple dozen closed lanes. None of the lanes are made to have a cashier so it makes it so anxiety inducing if you do go to a lane with a cashier because there's not enough room to stand and bag everything and they go way too fast. OMG how could this be a good idea? It's so gosh awful no matter when you go. And it's such a shame because the store offers a nice selection. It's also very annoying that the deli and the seafood counters don't open till 8 when the store opens at 6. I go early and usually leave before their open, so that means I end up having to make another trip during the week at lunchtime if I need anything from those sections.
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May 2023 by Danyel B.
Terrible experience at this location. Rude employee ruined my visit. Older lady with a terrible attitude.
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January 2023 by Him 4.
Zero, none, not even one register or cashier. Only humans were observing shoppers and checking receipts Unless you want to shop, pay, supply your own bags, then bag your items don't try to shop here. Just close the store. Your only upsetting your customers ruining your brand. Giant supermarket is across the street. They have a few humans left you can still pay for your items. I will not return to this shop rite
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September 2022 by Ronald J.
I used to enjoy shopping here. But since so many businesses like Walmart, Target, Acme and Safeway all have self checkout. This particular Shoprite is now exclusively self checkout. I personally do not like self checkout because I want that business to pay a member of the community a wage and not have me save them money by not supporting my community. Because that is exactly what is happening. Nonetheless, this particular ShopRite that ( upgraded to) self checkout to save corporates cash is now spending that saved money on security guards to checkout all customer bags against the receipts.Boy, when it rains, it pours!
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May 2022 by Archie M.
I'd give this place 86 stars if I could. Why? Because everyone else whining about self checkout... Thad's the world we live in... As long as they got my sweet potato cake...I'm good.... Lol
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February 2022 by Daniel B.
I'd give zero stars if possible. No hand baskets? What the heck is that?!Self checkout only? Again, horrible decision. No paper bags? Horrendous.
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December 2021 by nancy k.
This used to be my go-to store. Today, I waited almost an hour in line as they have installed SELF CHECKOUT ONLY. No cashiers. Most of us there were buying groceries for the week and so most of us were scanning and trying to adjust scanning items. The lines were backed up the aisle to the back of the store. When the scanner went down, we were told to move to the back of the line at one of the other scanners. I refused to do that as did others in the line we'd been in almost an hour. They finally did check us at customer service as we refused to wait in a new line for another hour. I am done with this store. I am so disappointed this happened.
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April 2021 by Kim love's Disney
Staff was wonderful
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December 2020 by Howard G.
ShopRite vs. The Post Office I can't decide which provides the worst customer experience. Fortunately for me, there is Trader Joes, Whole Foods, Aldi, Lidl, Costco, Giant and Amazon as alternative choices. I spoke to the store manager at ShopRite, Governors Square-Newark De. about 2 issues. 1. To reduce costs (at the expense of customer service), the store is now predominantly self check out. If I bring my own bag, I have to wait until someone either checks my bag (which they never do), or override the system. I have to wait there if the employee is preoccupied, busy with something else, helping one of the many other customers that are having issues with their self check out line. (By the way, Walmart Self Checkout is effortless) 2. The scanner doesn't show the sale price for produce. It shows the regular price and then it shows the weight. Somewhere it will show some discount and I then have to subtract the discount from the regular price and then divide by the weight of the item to confirm the sale price. Are you kidding? Why not just show the sale price x the weight? It's a computer!!!! The manager told me to call the 1-800# for ShopRite to voice my complaint. I did! I was on hold for 20 minutes and finally hung up after I was told that I was #16 in line. I decided to contact the corporate office. There is no contact information for the corporate office. I guess they aren't interested in hearing from their customers.
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August 2020 by Val C.
Of course, the weekday shopping is the best, as opposed to the weekend. Great prices!! Unfortunately, the majority of the staff have a poor attitude and it shows when asked to provide "help" when needed, especially, at the check out lane. When you request "help," they slowly walk towards your register to help, then, the customer is not greeted by a friendly hello or smile. That is poor. There are three staff that are always cheerful, and if I could think of their names, I would include, however, I can tell you one is a African American female, mature and helpful, who has some type of lead role in ShopRite. She is always willing to help and without attitude. There is a young African American male, last name is Brown, who should be in a lead role, but, I feel he is not. He's just awesome. Then, there is a White female, mature and helpful. Produce staff very helpful. Customer Service staff, poor attitude and not friendly. Parking lot loaded with carts!!! I am sure customers autos are hit.
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July 2020 by Kimjor555
Staff was wonderful
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July 2020 by Lauren D.
Every single person in the meat department has an attitude. They will give you irritated looks as soon as they walk out of the meat department into the store. Good luck if you need assistance with something. They will either "not hear" your request or acknowledge you begrudgingly and help after they finish their to-do list. While I understand not stopping what they are doing to keep the meat temps in an acceptable range, their demeanor lets customers know they will only get to them whenever they feel good and ready. The produce team is great though...
