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April 2024 by Marie
This location has bad reviews from 2 yrs ago and 1 yr ago and now. If Starbucks corporate no longer cares about its brand, then this is how they're showing it. The stuff I've read is NOT acceptable for any business !!!!!! Starbucks needs to get itself together!!!!!!?
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March 2024 by Keep on Keepin' on
LOUSY customer service from a certain 2 teenage girls working cash register.Grow Up !! For me, this was NOT about racism !! Here is what happened (my testimony ): The woman in front of me annoyed me because she practically took up 2 parking spaces with her car, and was now yakking away on her cell while taking awhile to order.When it was my turn to order, the cashier girl seemed like she was ready to dislike me (a 60 yr white woman, casually dressed). Let me guess: a) you dislike all white women, or b) you noticed my face expression while I was waiting on line, and c) both a and bNow here's where things got "ugly": I asked for a "Bacon Gouda Sandwich" and a "Tall Decalf" and this girl replied, "Decalf Latte" ? I said "No, a "Tall Decalf coffee" to which she replied:"We don't have Decalf".........But wait, it gets better: I couldn't believe what she was actually saying to a Starbucks customer!!!! I mean that's like telling a McDonald's customer "We don't have any hamburgers" !!! Was this cashier girl so busy focusing on her "dislike" for me that she decided to give me an attitude? Or maybe she just has ZERO knowledge of "CUSTOMER SERVICE SKILLS"?OR BOTH ? I said something about how I've been to Starbucks in other states and never did any barista tell a customer: "We don't have Decalf". Then she said, "We don't have Decalf at this location".WHAAAAT ? Now I said, "There's a first time for everything".... "Do you have "Decalf Americano", she replied that they did, but that it had to be made or something else. At this point, I figured I'd just get my coffee at Wawa for less money. So as I waited for my sandwich, I saw the 1st cashier walk through the "storage area" door and decided to ask the 2nd teenage girl cashier for my receipt (which was not given to me when I paid). Now this girl was "MISS ATTITUDE 2024". That's just my view. She immediately said she already knew what I had ordered (she absolutely did not). After her failing to retrieve my receipt a couple times, I asked if she wanted to know what I ordered ( 5 minutes prior)...she said "No" & repeated that she knew what I ordered.... ALWAYS WITH ATTITUDE!!?. Then I said "Please don't take this personally", and AGAIN she answered with ATTITUDE & said, "I'm not taking it personally". FINALLY, after this 2nd teenage girl cashier failed again to locate my receipt ( still insisted she knew my order), a tall young female co-worker came over to tell cashier what my order was. The attitudes came from the 2 black, female, teen, cashiers who WRONGLY ASSUMED that I was angry at them because I was a racist. These 2 cashiers COULDN'T HAVE BEEN MORE WRONG!!!! The truth is, that I have Zero patience for BAD CUSTOMER SERVICE!!!I also can't stand it when someone uses 2 parking spaces in a small area. To all people ages 18 - 40, learn this:When a customer expresses anger over a situation involving your company's products and services, ... IT'S NOT ABOUT YOU!!!!..ANGRY CUSTOMERS ARE SUPPOSED TO BE ANGRY WHEN THEY DON'T RECEIVE REASONABLE SOLUTIONS FROM CUSTOMER SERVICE. IT'S NOT ABOUT YOU!!!! HAS NOTHING TO DO WITH YOU!!! WAKE UP AND SMELL THE COFFEE !!!
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March 2024 by Donna Davis
The baristas. ? are very nice. If you want to try something different than what you normally get, they'll explain what's in the new seasonal or old , and when you order ahead, my drink is per ?Parking: You just pull upWheelchair accessibility: Just pull up. i don't know what else to tell you very convenient parking lot ....period
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March 2024 by Ramandeep Singh
imterior was
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March 2024 by Kevin Duong
Friendly staff, always sharing free samples
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February 2024 by Anthony L. Cawthorne Sr.
Stopped by for coffee and K Pop very good nice inside very friendly
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February 2024 by Anthony Cawthorne
Very nice
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February 2024 by Lin Da
I LOVE MY STARBUCKS FRIENDS in Bear DE! I started going to this location in the fall of 2023. Coffee is always on point. Filled to the brim and delicious! My mobile orders are always ready for me to pick up! I do prefer to order in person because of the welcoming and friendly services. Family friendly too! Always great music selection. I ALWAYS leave there so happy, loved and appreciated!Kid-friendliness: Starbucks Friends always talks to my son and makes him feel important and special.Wheelchair accessibility: Doors automatically open after it’s been initiated.
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February 2024 by Sheila Arriaga
My breakfast got to me stone cold and my sandwich was made incorrectly once again. So dissatisfied and disappointed coffee and a sandwich 26 dollars later did not even eat
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February 2024 by William Quittman
There is Zero reason for this Starbucks to be playing the house music so loudly. People are trying to enjoy their food and or drinks and have a conversation or do some quick work or study. Unless this is the Starbucks way of saying you are welcome to stay for a FEW Minutes.
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January 2024 by L J
I'm a big fan of getting work done or just sitting at Starbucks and reading. The music here is too loud to allow one to think, let alone be productive. I've walked in there on two occasions to get work done and exited right away. It's a nice place, just too loud for my comfort.
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January 2024 by MsTeacher Lady79
I love going to my favorite coffee spot. The best times of the year is the fall & winter. I love sipping on my sweet pumkin & pistachio cold brew cream drinks. They are seasonal and sell out fast.
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December 2023 by Charles Bradshaw Jr
Love my starbucks!
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December 2023 by Stephen Cappello
Coffee was cold. Took 10 minutes for a new Luke warm cup. Left frustrated.
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December 2023 by Khadija Maqsood
Worst customer service and rude behavior. Took 15 minutes to make 1 Frappuccino and associate was on her phone instead of taking care of the customer.
