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November 2018 by James L.
Reference page: Terrible. Terrible and Terrible. If you are trying to get any loan from here, PLEASE STAY AWAY. I am doing you a favour. 1) They charge "small fee" of $5 every time you try to make online payment (Small fee..? really?) 2) Their customer service is AWFUL. If you try to get something resolved, just give up. They won't help you or even apologize to you. 3) If you try to complain about anything, they won't take you seriously. All they do is either read something out of their "Customer Service" handy note or transfer you to their manager who would basically do the same. I was trying to file a complaint once and the person refused to give me any resource other than posting stuff on their general webpage, which .. won't really go anywhere. Edit: It seems that loan Service Manager Mike Reily is mentioned before. I also had to deal with him this morning and he was very disrespectful and condescending. He should NEVER be in client service area. I am afraid that he will purposely give me hard time as the previous person is having the issue in receiving the title.
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April 2018 by Susan H.
Would be 5 stars because I have no complaints about fees and I like their online banking system, but I recently had a ridiculous experience trying to deposit my security deposit check. Both me and my roommate's name were on the lease, so the apartment complex legally had to put both of our names on the check (with a comma that this credit union claimed was a slash). My roommate signed the check and everything, but they refused to deposit it unless we had a joint account. They wouldn't even deposit it to my account if he had come there and signed it in person. What is a person with multiple roommates supposed to do, make a joint account with all of them? I'm really not trying to create a joint account with this person who I'm not even living with anymore. The people at the apartment complex said that they legally could not issue me a check with just my name and that they've never seen a bank have this issue before. Thanks credit union for being super irritating and unnecessarily complicated.
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January 2018 by Sky T.
Update: just want to let you guys know that DEXSTA is now part of the Co-Op Shared CU branch system so you can go to any participating Co-Op Shared CU in the country and deposit/withdraw cash now. Thanks DEXSTA!
