-
December 2023 by ldv
the dealership where I bought my car, signed me up with this bank to finance my car. Absolutely horrible!
-
January 2022 by S. R
At first they were Friendly Reps, and the Branch manager was willing to help me open my new account....Fast forward to last week I applied for refinancing with the bank who receives all income. Yet they stated they need proof. Umm.. what else you need. Then get approved and the darn payment is 115.00 higher than what I was currently paying. Wasn’t even worth running my credit. Me and my little 682 credit score went to SECU and I’m currently paying 2% rather than the large amount, that they tried to make me pay. I guess I’ll be moving my money there. My thoughts Just shut them down already since they seem to not care about customer service and this new update sucks!
-
January 2022 by K Rena Bailey
Customer service is unprofessional. Watch your money when banking with Del One. Twice I’ve had money deducted from my account due to the banks own errors. The last one happened a few weeks ago when the bank charged me for a withdrawal that I never got. For some reason they denied the withdrawal when there was more than enough money in my checking account to cover it. I called customer service to complain about it and the rep(KaylaI believe her name was) told me I was lying about not getting money from the atm. After a whole bunch of aggravation I was finally able to get my money put back in my account. I’m still out $3.00 for an atm tax fee. Thank God I had the card control app to prove the transaction was declined. Otherwise I would’ve been out of $103.95 more. I never got one apology for their mistake. Just acted like I tried to con them when they actually conned me. Can’t wait to find a more professional and responsible credit union and get away from this rediculousnessUpdate 5/25/21No one ever called me from Del One to discuss the issue. I’ve asked Del One on two separate occasions to update my mobile number from my old number to my new one and they never update it. I’m paying for cash app fees because Del One is still showing my old number within app….. SMH
-
September 2020 by Keisha Bailey
Customer service is unprofessional. Watch your money when banking with Del One. Twice I’ve had money deducted from my account due to the banks own errors. The last one happened a few weeks ago when the bank charged me for a withdrawal that I never got. For some reason they denied the withdrawal when there was more than enough money in my checking account to cover it. I called customer service to complain about it and the rep(KaylaI believe her name was) told me I was lying about not getting money from the atm. After a whole bunch of aggravation I was finally able to get my money put back in my account. I’m still out $3.00 for an atm tax fee. Thank God I had the card control app to prove the transaction was declined. Otherwise I would’ve been out of $103.95 more. I never got one apology for their mistake. Just acted like I tried to con them when they actually conned me. Can’t wait to find a more professional and responsible credit union and get away from this rediculousness
-
June 2020 by Richard Ward
Great experience with getting a car loan and better rates than the dealer.
-
April 2020 by Lani Dennis
Worst banking experience I have ever had!! I do not recommend!
-
January 2020 by Shawnii R
Friendly Reps, and the Branch manager was willing to help me open my new account, and made sure i was satisfied with every product..
-
January 2019 by Cindy Deal
I just started at this bank and Jeleesa Williams was great help me so much. This is the best bank around
-
December 2018 by Sal Ammari
I love this bank and the services provided to me. Customer service has always been great. Ms Jaleesa was very helpful and attentive to me. The branch staffs are wonderful!
-
December 2018 by Desirae A Hammel
Best branch around. Always very welcoming and helpful. From Ms.Debbie to Jalessa and all of the tellers. They are always on your side and helping with any and all your needs. I love my Del-one Dagsboro family! Merry Christmas guys
-
December 2018 by Shanice Gibbs
I love this branch all.staff are nice but jalessa Williams always gave me good customer service never had no problem or issues with her I think shes the best 1. keep up the good work
-
July 2018 by Clay Moore
Great bank to deal with
-
February 2018 by Britt Pate
Amazing, no fees if I wanna withdrawl anything !! The customer service was a 10 the women their are very nice and know what they're talking about. I def recommend them ðŸ˜ðŸ˜™
-
October 2017 by Cindy English
I am so pleased with with the service I received today. I was praying for a miracle and I received it with the help from Jeleesa .I was down and out and she used her knowledge and skills to get me the money I needed to get back on my feet. Jeleesa and Del one are the very best. I will keep recommding del one and Jeleesa to everyone. I am forever grateful. Thanks Cindy English
