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June 2023 by Rana A.
contact the mayor's office - 302-736-7004email:
[email protected] contact the local mayors office to get this place under new management. it is a horribly run establishment and an embassment to usps!!!
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June 2022 by Jake Carey
My mailbox is gone.
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November 2021 by J.J.
If you can, avoid shipping anything to this post office. They like to return your stuff to the shipper like it's going out of style.
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November 2021 by Carmen H.
Each time I go to the Dover Post office it appears there is a staff shortage it doesn't' matter the time of day. One staff person to the counter the rest of the staff counters 4/5 unmanned be prepared for a long wait. So the new Dover post office opened.....the same BS that was going on at the old location followed. Long lines lack of staff and staff's ignorance. Many of the staff appear unfamiliar with their job leaving costumers waiting unnecessarily too long. Dover Post Office PLEASE employ individuals that know their jobs and care about people. Notice how many people are waiting for service with (1) staff person at the counter. One would think with the volume of people waiting for service additional employees would assist. Try another location if possible. As a tax payer the behavior's of the staff are unacceptable. But change must start at the top with management and supervisors which I'm sure are aware of the problems.
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June 2021 by Jets
Almost every time I come to get a package there’s no one behind the counter. They also claim my packages have not arrived when they were delivered a week before I came to pick them up. I purposely come a week late hoping they will have sorted it out by then.
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April 2021 by Spencer Petersen
Terrible. No need to be so rude. If you work customer service, you would think you could at least act a little more pleasant. Hours constantly change at the will of who knows.
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April 2021 by Kevin Steves
Employees= rudeHours= never openPackages= take ten yearsOverall experience= Rather go to the store AROUND PEOPLE
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October 2020 by Kimberly Petersen
Rude staff
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August 2020 by Heather S.
cheduled a customer pick up for a package at a USPS location in Dover, DE. I had confirmation numbers, email confirmations with the date and time of pick up, and texts verifying this pick up. I get to post office and they can't find my package and tell me I must be incorrect and did the redelivery/pickup process wrong and I didn't following the directions and that the package was already in a big bin to be sent out for redelivery to my home. They never even cared that I had confirmation numbers and did all these steps and took time to drive to them and plan my day around going to pick up this package from them and just totally making me feel like I'm the worst person for coming there and pausing their day to go look for my package. They were very very annoyed about this which already alone is wrong because I didn't do anything wrong. The main reason I'm giving one star though is because of the way I was treated by one of the employees. She was not the main front desk lady and came from the back. She spoke to me with attitude right from the beginning as if I was disrupting their peaceful day and causing havoc in their building, wow nice treatment for someone following the rules ! Anyways she told me I could GO STAND IN THE CORNER and wait at least three hours for the mail man to look through all his packages to find my package as if I was being punished for coming there and trying to collect my package that I had scheduled for a pickup. She said I was incorrect in the way I scheduled my pickup, which I did not I am very tech savvy, am a computer coder, 30 years old... I know what I'm doing when it comes to using technology. She never even tried to look at my confirmation numbers or learn how she could help this issue not happen again with Usps, never apologized for the inconvenience that the office workers can't connect with the online accounts... what I mean here is I scheduled online for my package to be picked up by myself on a specific date yet when I show up to Usps on the correct date to the correct office to pick up my package they look at me like I'm an alien from outer space and giving me attitude for asking them to find my package. My last complaint is that as I'm walking out of the office I hear this same lady who told me to 'stand in the corner' talking about me to everyone else waiting in line/employees in the back saying very rude things.Horrible experience here, the employees work for the government so don't care about how they treat us, the general public and literally talk to us like we are 5 years old trying to put a customer in time out bc I asked for a package I had scheduled to pick up that day at that time at that location.
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July 2020 by A name You do not know
Unfriendly staff
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April 2020 by Kalitha Rose
Amazing staff! Always a great experience!
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April 2020 by Aisha Mack
I normally have a good experience here but I have to say after today I would rather go downtown to handle what I need to handle. Dawn, you are RUDE and nasty. If your job at the post office makes you that miserable, don’t work it. Find a job worth your while, & work on your customer service skills. HORRIBLE.
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March 2020 by Miriam F.
I agree with all the negative reviews about the Dover Post Office. For years I have been complaining to the Postmaster about getting everyone else's mail but my own. This played havoc with paying my bills on time. They even put a red sticker in my mailbox to alert the carrier to make sure he/she is putting in the correct mail. I finally gave up. All this was before my current carrier, Michele. She is wonderful and takes pride in her job. She is very attentive to making sure we all receive our own mail. The only problem I had was on her day off her sub, of course, gave me someone else's mail. I respect and appreciate Michele and her work ethic.
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August 2019 by karla kebschull
The clerk didn't want t to send our package at all, she gave us all the wrong information, we went to another Dover USPS downtown. Not a problem at all. Thanks Juanita you were wrong.
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July 2019 by Shannon H.
Been having many problems with them over the years. They keep giving us other people mail, keep deliver my mail to my old home even after I fill out the change of address form. Now they returning my mail to the sender because they claimed my address is undeliverable. Keep complaining to them but they keep doing the some mistakes. They need a overhaul!!!!!!!
