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July 2023 by none
Dover, Delaware storeI was looking for a pair of boots that are out of stock in MOST of the stores in the US, so I checked this store's inventory.Perla looked very hard to find the boot based on my description only since I didn't have the item # or SKU.To my surprise, "Perla" found the boot and went above and beyond by offering to transfer the boot from Delaware to my local store, and "Tom" (Delaware store manager) was EXTREMELY AND INCREDIBLY helpful in making sure that the boots arrived in only a few days, and he made this a fun transaction.This store's customer service is on the level of Chick-Fil-A...I give it five stars!!!Thanks EVERYONE, especially "Tom, Perla , and the Kansas District Manager who cooperated with the Delaware store!
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July 2023 by Paige2966 P.
Dover, Delaware storeI was looking for a pair of boots that are out of stock in MOST of the stores in the US, so I checked this store's inventory. Perla looked very hard to find the boot based on my description only since I didn't have the item # or SKU.To my surprise, Perla found the boot and went above and beyond by offering to transfer the boot from Delaware to my local store, and Tom (Delaware store manager) was EXTREMELY AND INCREDIBLY helpful in making sure that the boots arrived in only a few days. This store's customer service is on the level of Chick-Fil-A...I give it five stars!!!Thanks EVERYONE, especially Tom, Perla , and the Kansas District Manager who cooperated with the Delaware store!
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July 2023 by SPYDER
Great place. The selection is just mind blowing. Thanks to John, he knows his stuff. He was extremely helpful. The employees keep everything in pristine order. Wish my budget allowed more. Pass by and watch your wallet scream because you just can't stop.
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June 2023 by John Kocka
Very extensive selection of western boots, work boots, jeans, fire resistant work clothing. Men's and women's clothes and boots for almost every taste.
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June 2023 by Virgil Hayes
Got help quickly, Service was professional and curious. Awesome selection of products.
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May 2023 by Charisse Stanley
I didn't find what I was looking for which were black premium nubuck Timberlands boots for my son's birthday. I will said they had the most beautiful array of cowboy boots and every color and material you could imagine the store is beautifully set up I almost bought a cowboy hat which I didn't need so LOL I was all I could do not to buy one!!! If you've never been in the store give it a shot it's definitely worth stopping in to see.
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April 2023 by Justin I (Jay)
You're getting 5 stars only because your staff is amazing if I was less of a man it would be 1 star solely based on the amount of money you guys seem to be able to talk me out of
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April 2023 by Susan Leavell
Great smelling leather upon waking in for Golf Tournament Gift Card. Awaiting reply.
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March 2023 by J Jones
We live an hour and a half away from the only Boot Barn in our area. We made the drive and it was well worth it! The store is gorgeous and the staff was wonderful! It was such a great experience that the following week we drove up again! Would love it if they were put a Boot Barn in Salisbury Maryland which is closer to our home. Will definitely visit again!
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February 2023 by Marcine Nabb
Pretty nice place, however they definitely carry less of the women's size 9.5 and up boots. Great customer service
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January 2023 by Sharon Neuwiller
I wasn’t that impressed due to not having much in my size of a variety. Especially was looking for a pair of Ariat Hilo’s they had them but not my size. I had ordered and went to pick up and didn’t have in a box just put in a bag which I found was unusual. Okay store but I didn’t find anything in my size either.
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January 2023 by Wicked F
Needs a greater verity in men's boots,especially wide sizes.sales girl very helpful and passionate about her job.thanks again.
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January 2023 by Sharon SN
I wasn’t that impressed due to not having much in my size of a variety. Especially was looking for a pair of Ariat Hilo’s they had them but not my size. I had ordered and went to pick up and didn’t have in a box just put in a bag which I found was unusual. Okay store but I didn’t find anything in my size either.
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November 2022 by Joan Wisbeski
This is a new store in Dover so I thought I would stop in and check it out. What a great selection of boots, belts, and clothes. The staff was very cordial, the store clean and neat.
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November 2022 by Tom Cook
The store was empty void of customers prices are very high most items were made in China I do not buy products made in China they do have American-made items but they are way more expensive same quality as a Chinese sad
