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November 2025 by Kaitlyn Rodriguez
Good customer service in sales. Sat down and took the time to look through a handful of options with me.
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November 2025 by Ryan Emerick
Hands down, most reasonable and transparent service department I've dealt with. Took my Tacoma in to have some codes cleared. It's the original battery and 6 years old, so I knew they were going to say it needed a battery. There were diagnostic fees I wasn't a fan of. We discussed how those arbitrary fees affect other areas of their business. The service advisors agreed to filter through them, without compromising their commitment to adhering to Toyota protocol. I left feeling confident this was my new go-to for my small Toyota fleet.
If their sales staff has similar character, I'll be moving my future business from Jones Junction, purchasing the next generation RAV4 from i.g. Burton.
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November 2025 by Bob Hartt
Dropped the car off 8:30. I requested pickup by 2:00 as they were only changing transmission fluid and identiying/changing 1 tire sensor. This took 7 hours!! Picked up at 4:45. I could have had the work done at a tire store in 2 hours AND for less $$. I will try to never use the dealer in the future.
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August 2024 by Rick Haas
My experience at IG Burton was good as usual. They fit me in on a very busy week when I didn't have an appointment, and it only took 2 days since they had to order parts. Very expensive, but job was completed and made to look new. I appreciated the time they took to fit us in.They got the car back to normal and running well. Melvin was pleasant as usual and helpful. I asked as the job went along the balance at each step which I was given. Thank you to the CREW in Service. It's the second time in 2 months I've had to take my car in the shop and both jobs were done very well.Thank You for the Service!
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August 2024 by A HOUSE
This dealer has a bad rep for a reason. The sales team is very confused on how to treat a customer. They have $2000 market adjustments on all of their vehicles which is price gouging. The service center is guaranteed to not fix your vehicle. No reason to solicit business here you can just go anywhere else to get a Toyota for a better deal and get good customer service. IG Burton does bad business.
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August 2024 by Sonic
This place does business poorly and was difficult the entire process. I really regret dealing with them. Messed my financing up and were disrespectful to me about a mistake on their part. Took forever to get my tags that were damaged and then argued that it didn’t matter that I had to pay to get them fixed. Their finance manager Neil is unprofessional and misinformed. The sales team doesn’t know about the product and do not communicate well. Avoid!
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August 2024 by Joseph Cugnini
Pretty decent turnaround time,compared to some other dealers
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August 2024 by Josiah Crawford
Keith is an extremely professional and knowledgeable IG Burton associate. His expertise in building knowledge for the customer during “walk-arounds” is uncanny. I would definitely recommend this dealership based on Keith’s customer service and business acumen. Thank you.
Best Regards,
Satisfied Customer
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August 2024 by James Fish
Our service was outstanding!
We commend Lori for her excellent leadership combined with her superb interpersonal skills.
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August 2024 by Cynthia Harris
First time at I G Burton Toyota. It was a great experience. Melvin was very friendly, professional and honest. I will be back
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August 2024 by bob petersen
Only problem was there was a very long wait to meet with the finance man
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August 2024 by sandy stapleton
Everyone at i.g. Burton Toyota of Dover was very friendly and helpful. They helped me get the car I wanted. I would refer anybody to them.
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August 2024 by Darla Chambers
I had a pleasant experience with my car purchase at IG Burton Toyota last week..I received a fair deal and the whole process was hassle free all the way through financing!! I was in and out in 2 hours I am very happy with my decision to purchase a new Rav 4!!..
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August 2024 by Curtis Kelsey
Always friendly service...
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August 2024 by William Kight
Very friendly folks and very
Timely . Never an issue there , good people !
