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October 2023 by Andrew M.
I didn't think this little place packed such a big punch. It was not a big factory or anything when I went in but, when I picked up my suit it was better then expected. Everything was crisp and the lines had me excited. I'll be using them for my cleaning from now on. Next time I'll remember pictures.
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October 2023 by Cyber T.
I first used Capitol in the early '90's at the downtown Dover location. The women at the counter were so rude I go around smelling to avoid them. Then in 2011 I started using the Smyrna location and the service was greatly improved. Fast forward to October, 2023, and I will never, ever, use Captol again. I encountered the rudest, least helpful clerk ever. I suspect the Capitol's competition is paying of this rude woman. Being that repulsive would take too much effort to do it without oay.
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January 2023 by Clifford W.
Wow. It must be nice to have so much business you can tell a company to go elsewhere. They usually drop off and pick up, but today had an emergency and couldn't. I had a message at 8:46am. I got it at 9 when I got in and ran it down as the message said I could bring it in. What they didn't say was that even though I was there by 9:20, I couldn't get same day. Long story, I got to a Supervisor and after a heated conversation, was told to "go elsewhere before my feelings got hurt." Really? Such absolutely horrible service. The person at the counter was surly as well. I get it - labor is hard to come by, but especially after I make the effort to bring something in myself, you can do your part and get me the same day service I need. In the end, they agreed, but not worth the fight. I'll take my business elsewhere. Seems all reviews here pretty muchg echo their horrible service.
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June 2021 by Richard Garnett
My job an I love it there
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December 2020 by Amber R.
I CAN NOT EXPRESS ENOUGH HOW THIS COMPANY WILL RIP YOU OFF. DO NOT BRING YOUR CLOTHES HERE. Overcharged - and what can you do other than leave your clothes there and not pay? If I didn't have a trip coming up I probably should have and would have done that. The workers at the Dover location ARE SO RUDE. Also - The ceiling is leaking and leaked on me while picking up my WEDDING DRESS, no heat on, all power out in the back where the clothes were. I can not even believe I dropped my wedding dress off here. The place is not even clean. Floors are filthy- The workers at the Smyrna location TRY TO RIP YOU OFF AND SAY THAT they charge based off the width of a dress???? Huh? I will be calling the better business bureau on this company. I will never be back. I hope you wont either.
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September 2020 by Stewart L.
They are never open according to their posted hours. If l can't come in the afternoon, they are worthless.
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August 2020 by Luis G.
Most inconvenient hours of 7-1. And they charge a ridiculous 8.55 for a simple khakis with a crease and dress shirt cleaning. 6.25 for the pants and 2.30 for the shirt. Ill be glad once i can finally stop using them.
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January 2020 by Susan M.
Two items dropped off- noticed upon pick-up one item looked not cleaned at all based on the evidence of the hem on pants. Needed the pants for an important event but they would not release them to me and insisted they do a " Re-do". At that point I would not have the pants back in time for the event. I was willing to try cleaning them myself since they were "not dry-clean only". They would NOT release my pants or the jacket ( that was done) until the " Re-do" was accomplished. I offered to pay for just the jacket and try washing the pants at home. They refused! I felt like my items were being held "hostage" ! Their reason ...." the two items were on ONE ticket and couldn't be split up"...and employee said only the manager can do this decision . Later I spoke with the manager who said same-can't be split up ! No common sense , and not Customer -Oriented. If you do use them, try ticketing each item separately ! Cause if they screw up , they will keep your WHOLE order together until it's convenient for them, not you the customer. Not imoressed.
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July 2018 by Rachel S.
If I could give negative 5 I would. Nothing but degenerate employees. Ghetto mentality all around. I was sitting in the parking lot and an employee was pulling up to work.. I had to blast my horn to stop her from hitting me!! She got out of the car walked right by me and said nothing!! Not even the decency to apologize!! Disgusting. Never again.
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May 2018 by Shannon W.
Decided to come here because I was told that I could get it earlier than if I took it elsewhere. I guess I should have just waited because my shirt looks like it has already been worn. Won't be coming back here.
