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September 2023 by Lady K
I love going into here. The ones who work there are always happy and I'm telling you I almost always have so many questions. They help me find my answers while giving great tips and advice on my separation high anxiety lab. And I will admit sometimes I feel I can't take care of him anymore because he can be quite a handful but after speaking with them, I love him even more than I already did. They are great not just to me but also to my baby(dog). I will forever value them!
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August 2023 by Pat O.
My husband and I have been loyal customers of Concord Pet since we got our first dogs in 2002. Over the course of the last two decades we have given a home to 17 dogs and eight cats. We currently have two puppies, a year old, an older dog, and three cats. Concord Pet has been our go-to place for all things related to our dogs and cats. We have spent thousands of dollars, first at the now-closed store on route 213 in Elkton, and then the Middletown store (approximately the past 12 years). We were well-known to the manager, past and present, given the volume of food we buy. Our standard brand for dogs and cats has been Grandma Mae's Country Naturals, grain free, large bags for dogs, approximatey $75/bag. The last two bags we purchased were in July, during their sale. Our practice is to empty the bag into a clean, closed container so that it stays fresh ,and to discard the manufacturer's bag. As we were feeding the second bag of whitefish kibble to our dogs, I noticed they were uninterested in it. I tried other toppings over a few days to entice them to eat. Nothing got them interested. It occurred to me that the kibble was spoiled. On 8/4 I brought the food back to the store. Heather, the manager and two other associates were there. They told me I could not return the food without the bag as they would not receive any credit from the manufacturer without the bag. I explained my situation and that in the 20+ years of being a customer, this was the first return I needed to make. They said they could do nothing without the bag. I asked if a store credit or other consideration could be made for a long-standing customer. They laughed at me and said there was nothing to be done without the bag. (Each bag is scanned upon purchased and entered into their system for discount after a certain number of purchases, so in my way of looking at this, all they needed to do was to look up our account, see the whitefish bag that was purchased during their sale and they would have the barcode scan then needed, but this was not done.) On 8/9 I reached out to the website's customer service and said I had a customer experience I'd like to discuss. I asked to be in touch with the reginal manager of the Delaware stores. On 8/11 I received a response from Kristine in Customer Service that she shared my email with the store manager and the next level up and I would receive a response from one of them. (I was not interested in speaking to the Middletown store manager, as she was the lead person with whom I had the interaction.) On 8/16 when I had not received a respons by either the Middletown store manager or the next level up, I reached out again to Kristine. I received two responses from Customer Service, one from Kristine, who said I should call the Corporate Office, as they handle customer complaints (different from her first response that I would be contacted), and another response from Christina saying that the senior leaders were out of the office and to "rest assured" I would be contacted. When I had no response by Friday, 8/25, I decided to call the Corporate Offices and spoke to Michelle, who said she fields calls for the owners. She very carefully asked questions, agreed that my experience was not a good one and said that she would speak to the owners, and that I would hear from her directly the following Monday, 8/28, even if it was to say that she had not been in touch with owners and had nothing to report. She repeated this several times. Today is Wednesday, 8/30 and still I have no response. I am amazed that 1. I had to go through so much trouble for one bad bag of dog food with a 21- year track record of substantial spending in this chain and 2. I got conflicting messages despite multiple touch points on my part. My husband and I try to buy local, whenever possible, as he was once a small business owner, and we know how much it means to do business with a local business instead of a web-based company. Given my experience, I will be reconsidering.
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May 2023 by Michael Soto
Friendly and professional staff, they always help. Large selection of pet supplies.
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February 2023 by Amaya Cook
I saw a ad in the paper for this, they listed one of their specialties as fish so as a fish n*** I decided to check it out. The section was small with MANY items being just trash for fish, like 0.5 gallon aquariums. They should just stick to dogs and cats…Workers were also talking about vets making your pets sick on purpose so you come back. No they do not…very gross thing to say. ? And they were just generally not interested in helping at all.
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February 2023 by Catherine Sells
I always enjoy going to Concord Pets in Dover Delaware. They are so helpful. They greet you up on coming in, inquire if you need any assistance and then provide feedback for some of the items you have questions about or, if they have samples, give them to you readily. Give them a try!
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February 2023 by Tasha Terrigno
Super friendly staff and a great selection of cat food. They even let my girls snuggle with the kitties and hold their bird pickles. Love this place
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May 2022 by Louie Phillips
Customer service is exceptional. I was in earlier today to get supplies for a very new puppy. One of the staff actually walked around with me to select the safest items for a small puppy. She was excellent - directed my to multiple items that were on sale and showed me coupons. Thank you!
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April 2022 by Kelly Simmons
Wide variety of pet supplies at a reasonable cost. Employees are very friendly and helpful.
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March 2022 by Nyuwu
I saw a ad in the paper for this, they listed one of their specialties as fish so as a fish n*** I decided to check it out. The section was small with MANY items being just trash for fish, like 0.5 gallon aquariums. They should just stick to dogs and cats…Workers were also talking about vets making your pets sick on purpose so they come back. No they do not…very gross thing to say. ?
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February 2022 by Nick Apromollo
Best place to buy dog food and general pet supplies. Very friendly staff, be sure to say hey to pickles!
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January 2022 by Robert Karafin
Great selection of products for your pet. Friendly, helpful staff.
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September 2021 by Sleeping Compass
I have been to three other locations over the past two days and they were all out of the ziwi peak dog food in the large size 2 pound size. There is a sale going on right now which is great, but traveling to all the locations in delaware trying to find a place that still has it in stock has been rough. Not only was there a bag on the shelf, the employee at this location said they just got a shipment in and was able to get me two more bags from the back!!! This location has the most helpful staff; I'm only going to this location going forward. Super recommend this location!!!
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August 2021 by Lisa Inzillo
has everything for my new puppy
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June 2021 by Terry Baylor
Always out of stock on my dogs food! Staff is 50/50 when it comes to kindness and professionalism
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June 2021 by Kerry McElwee
Just about always have what we need!
