CVS is a store known for its friendly staff and good pharmacy services. Customers appreciate the willingness of the employees to help, creating a welcoming atmosphere. While the pharmacy is praised for its communication and an effective app, customers often experience slow drive-thru service and occasional out-of-stock items. Some express frustration over inconsistent pharmacy hours and the need for more accessible store items, which are often kept under lock and key. Cleanliness is a concern, as some customers find the bathrooms and drinking fountains in poor condition. Overall, CVS is recognized for its helpful staff but faces challenges with organization and maintenance.