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June 2024 by MytearAdore Andrews
The best Medical assistants and physicians you could ever have. Friendly staff, and very helpful!
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April 2024 by Kim Browning
Dr Mann and all his staff is excellent! Respectful and very professional! I know it is not easy but they do there job with class and grace! Thank you!
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April 2024 by Yazmin Vega
Excellent service. Friendly staff.
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April 2024 by Heather Eyong
Dr Osunkoya is the best doctor ever. He is patient, knowledge and very caring. He anticipated my needs even before I asked. I will highly recommend him to anyone. Thank you Dr Osunkoya. Dora T.
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April 2024 by Carmen H
The physicians and staff are amazing at Delaware Primary Care. I’ve been a patient at this office for many years. Recently I required additional assistance with different appt. Tatrea and Kecia, went above and beyond making sure I was taken care of. Multiple calls were made on my behalf all done by caring, loving staff. Both shared I would receive individual calls once all the logistics were in place. I didn’t have to make contact with the office true to their word both called with information. Often folk only share the negative I want to share the positive and publicly thank both ladies for a job well done. I appreciate everything both of you completed for me on my behalf. Kudos to Tatrea and Kecia…two of Delaware Primary Care’s finest!! ?
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April 2024 by sylvia holman
Very good doctors
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March 2024 by SAJE
I have been seeing Lisa Leonard under Dr. Tan for 5 1/2 years. (Saw the actual doctor once). I have never had a problem with my care in this office until this year. I needed a preauthorization for my asthma medicine which they had been providing for 5 1/2 yrs. I called to speak with her and they could not get her on the phone, they could only leave messages. They were very nasty and confrontational on the phone. I asked for the office manager and was connected with Kim. I told her I needed to speak w someone today because I've been without my medicine for over a month at this point. If I can't get her on the phone I'll have to come in person in the morning because I need my medicine. I asked for the doctor but they refused to connect me directly to him. I guess they don't take calls from patients. Meanwhile 4 or 5 preauthorizations are going back and forth between the office and the insurance. All missing information or filled out incorrectly. Finally I spoke to Lisa and she told me that the girls at the front said I called and was nasty. Well I was treated nasty and dismissed. Meanwhile, I've been without my asthma controlling meds for over a month and it doesn't seem to be a concern. The office can't fill out the preauthorization correctly all of a sudden after 51/2 yrs and the letter of necessity was never sent to the insurance. Then she told me that Kim said I told her "I was going to go into the office with my sneakers on" wth is that supposed to mean?? That is NOT what I said. I also told her she should have the office calls recorded so they can see how their patients are spoken to and no one can dispute or twist facts. She said she'd start another preauthorization. Next thing you know, I received a letter and her decision was to drop me as a patient. Now I am sick w the flu and my asthma is terrible because they NEVER FIXED MY PREAUTHORIZATION. I tried to find another doctor but I have to wait months. So I called her office to see if she would be willing to help me w antibiotics so I don't end up with pneumonia. Well Keisha couldn't take a message because she won't see me any longer. She told me I can speak with Kim. What a joke! I asked for a witness to the call. She spoke over me almost the entire time and refused to send her a message to see if she's at least willing to see me until I get in to the new doctor. She said she never told Lisa that. So who did? She said another girl did. What nonsense. Then she told me to contact my insurance for a provider. I guess she didnt hear me when I said I had to wait months for the 1st appointment. Also, per the insurance company, they said they wouldn't work to correct my preauthorization because they no longer see me. Just left me with no asthma meds without a care in the world. Why can't the doctors or the PA fill this out correctly after 5 1/2 years or are the girls in the front filling it out incorrectly. Either way, I can't believe how callous UNETHICAL THIS OFFICE HAS BECOME. I have to say Shelina was always nice and helpful for the past years. I have worked in the medical field my whole life and have never seen this level of carelessness from a providing office. Nor the fact that they don't hold their staff accountable!!
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March 2024 by Anna deYoung
Didn't even get service. Spent 20 minutes on the phone to finally nail down an appointment time and then found out I had to arrive 30 minutes early. Most other doctors let you email over the forms and insurance card to save time.
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February 2024 by Robert Lamar
Doctors are great but staff can be rude at times!
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June 2023 by JOEL FREEMAN
Was told they could but me on the schedule because to many canceled appointments. FYI, I only appointments made 2 appointments and the first 1 I rescheduled well over a week before the upcoming appointment and the second you guys rescheduled my time because the Dr. was leaving early on that day and I said that time wasn’t going to work so I picked another day. But no worries will do a new search for a new practice.
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May 2023 by Harry H.
Often times you might have to callYour doctors office be assured they will answer your questions and respond to messages from you so that your feelings are positively impacted your health care with out doubt and without prejudice
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June 2021 by Rhonda Gillespie
I have been a patient since 2008. While Dr. Mann is my PCP I been treated at least once by Dr Tan Dr O and NP Lisa, Dr Tan is my mothers PCP.They are FANTASTIC!!! When I first started I was on four different meds for anx I am down to ONE. Dr Man suggested a meditation technique that no other counselor suggested to me before.Dr Tan is my elderly mothers primary c
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February 2021 by Vernita Coles
Very good doctor's practice
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November 2020 by norris sparks
Stood in line to check out so long my legs and feet went numb. I had to leave, I never did get checked out. I left the paper work on the front desk and asked them to give me a call when they get time to do my check out paperwork.
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May 2020 by Sarah Schroeter
Had to wait at least two hours to get seen then when I go in she says she had to process a new patient first when Im the one who had an appointment already. The staff are rude and gossip a lot and the doctors are not very helpful.
