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January 2024 by R Christie
I love the people at this RETURN CENTER. It is nice to have this place.
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March 2021 by Maria DeFalco
Your need NEW STORE TO REPLACE MACY'S
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December 2020 by Skylar C.
This is so ridiculous. I'm getting married soon and went to a bridal show and they forced me into signing up for a wedding registry and now we're doing everything on the knot and for the registry part we're only doing the cash funds because we feel we have everything we want and need and a random keureg is on there and we already have one. I want to remove it and it makes me go to Macy's and there thing is so hard to navigate and I can't get it removed. I'm so so so angry.
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July 2020 by Beth K.
Tried to return a dress for my daughters bridal shower that was purchased before Covid closed everything down. The woman who tried to help me at the register was completely professional and did her best to locate the purchase without success. She then called a "manager" and that's when things went downhill. The incompetent individual who was "playing" manager was extremely rude and unprofessional. She mentioned the dress was now worth a penny and I shouldn't use Covid as an excuse to return something late just like everyone else. As an avid Macy's shopper, I was appalled. She told me I should have returned it when they opened June 1st. When I asked to speak to actual manager she told she me she wasn't there and is not sure when she would be. Sigh. I could go on and on. I left called Macy's customer and lo and behold was granted a refund and sent a shipping label for the dress. He couldn't have been more polite or professional. Shame on you Macy's Dover. I wouldn't be surprised if you're one of the stores that gets shut down because of the loss of revenue.
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April 2019 by Gail B.
This mall is so depressing. Since Macy's just closed at the Tyson's Corner, VA mall, I can't imagine how this location could survive. We had plenty of help. Two employees offered assistance. It looked like we were the only customers in the store.
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January 2019 by Elizabeth Weinberg
The Dover, DE Macy's is (by FAR) the worst Macy's that I have ever been to! The variety & selection was awful. They should just permanently close this store!!!
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August 2018 by Pam M.
Macys has always been a go to to get a quick outfit. Not the dover mall location. Thay have absolutely nothing that makes sense to wear. You may find a top but no matching pants. Nothing to match your shoes that you got from someplace else. The Macys at Christiana mall on the other hand is the absolute best. Their last act you always find awesome things. Dover mall needs to update their taste.
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July 2018 by C. W.
I recently visited the Macy's in Dover Mall. Teresa assisted me while she was working in the kids dept. I noticed her exceptional customer service skills with the customer ahead of me. When it was my turn, she convinced me to use my Macy's card, which I was reluctant to use and did not have with me. She looked it up and saved me money and I paid it off immediately which required her to look the account up again. She was so efficient and expedient. Kudos to Teresa, she deserves an award. Truly an outstanding employee!
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June 2018 by Tammy Mack
Dover, DE Macy's dressing rooms are disgusting and it smells like cat pee, literally. I spoke to the manager Patty and I asked her for her District Manager's email, I would have rather voice my concern privately. The manager refuses to give me the email.The manager "Patty" said, " she knows the dressing room smells like pee but Upper management refuses to fix it. I am a loyal customer of Macy's but I will not shop their anymore. I brought my kids with me today and they got sick to their stomach from cat pee smelly dressing room. These dressing rooms been smelling like that for years. The clerk said, " it is unbearably going in their every hour. I need the district manager for Dover, DE Macy's to contact me.
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June 2018 by KAr Nath N.
Then Macy's at Dover especially the men's section is horrible. Botched my returns and insisted on narrowly interpreting rules Needless to say I'm going to some other men's store.
