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February 2024 by Timothy Abel
friendly people and great service.
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January 2024 by Carrie Williams
Had cody got new tires service was great with low wait time:)
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January 2024 by Kyle Bidus
They won't work on my gmc envoy. Said I need aftermarket parts to do my alignment even tho all camber and caster adjustments are made from the lower control arm plate.
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January 2024 by Dave Weg
The Store Manager (Colby) was excellent and I had a great experience regarding my car service. My electrical charging system light came on Thursday afternoon. I went right to Sam's Club where my battery was still under warranty. They replaced it, no problem, but it did not resolve the issue. They suggested I go to AutoZone and have them check the codes. AutoZone got no reported codes so they said take it to the car dealer. By that time, it was closed. Friday morning it was snowing so I called the dealer to see if they were open. When I told them I had a charging light on, they asked if my battery was good, I said sure, Sam's Club replaced it the day before. My car dealer said because I did that, they would not service my car. I went on-line, found the Firestone site and made an appointment and got one for same day. When Colby saw it, he called me and said he had a lot of snow cancellations and to bring my car in. I did and they had it fixed (new alternator) within 3 hours!!
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January 2024 by Hunter Warren
Sat and waited for 30 minutes for someone to come out and help and never did. Gave them my phone number when setting up the appointment and still haven’t gotten a call about my appointment.
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January 2024 by Jen V
Helped me out when my car wouldn't start. Got me in right away.
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January 2024 by Jeff Brown
The staff, including manager Cody, were extremely receptive to my problem and quickly solved it. I'm a regular customer, and will continue to visit this facility.
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January 2024 by Gary Brown
Great service, extraordinary care, knowledge and efficiency. I'll definitely come back again!
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December 2023 by Harry H.
They thought they could repair they didn't don't get me wrong nice guys but no it wasn't even close to being repaired. They found codes and they gave me a list of things to get repaired or replace a mile long still riding fine thanks but no thanks years ago mechanics were better smarter and actually worked believe me they are 10 times better than Hertrich of Dover those guys work in a terrible building
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December 2023 by Olivia Pessima
I walked in to the Firestone location in Dover, DE and was told to come back for a 12:15appt after I told them I needed an oil change and tire inspection. I initially purchased 4 tires at the Woodbridge, NJ location. The manager, Matt, pulled my account up, having been a NJ customer before, and led me to believe that he made the appt for oil change and tire inspection.I arrived at 12:35 to find no appt was made. After 2 hrs of sitting in the waiting room under the belief that my car was being serviced, and having been assured by Matt at different intervals that my car was being worked on, at 240 pm i was called to the desk. I even asked why my car was under the rolling gate, Matt assured me that it was being serviced outside of the bay. He called to the back and asked the status and told me that "they're working on it". At 2:43 pm he relayed information to me about my tires. I was given a quote for a new tire. I asked to pay for the tire and the oil change together only to find out nothing was done on my car. Why did I wait for two hours. He told me that he forgot about the oil change and never put it in the cue for service. No apology, just excuses. I am at a loss for words and time.I am looking for answers and customer service resolution.
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December 2023 by V Robinson
Being recently widowed and having no idea what I really needed to have done the salesman at the store was incredibly helpful. His name is Colby and I will refer people to him at any chance I get
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November 2023 by Alexis Hannah
I always come here and they are the best! Literally THE BEST! When I came today Matt gave us the best customer service. We appreciate you guys always!
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September 2023 by jason karras
My back brakes went out with no notice. Due to it being a weekend Honda couldn’t work on them. I reached out to this Firestone and they were able to get me in a few hours later.My first thought was they are going to try oversell me and say all my brakes and rotors needed replaced. After arriving I had to wait about 30-45 minutes for them to pull in my car and inspect the brakes and rotors. They advised that my rear brakes and rotors needed replaced but my fronts still had 1mm left before they needed replacement. They recommended just my rear brakes. The total cost was $484 which was less than I was expecting to pay.Moral of the story, this Firestone was honest, fair priced and the guy working the counter seemed to be very professional and cared about the customers. I see there are some lower star reviews, but my experience was overall great.Only recommendation is to upgrade the chairs in the waiting room. They are aged and need replaced. ??.
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September 2023 by Amanda Wharton
After an absolutely horrific experience with the Smyrna, DE location, I transferred my car to this Firestone. The person I originally spoke with, Zack, and the store manager, Colby Murphy, were absolutely wonderful through the entire experience. Coming from a bad experience, they could have made up their mind that we would be difficult before meeting us, but they didn't. They were fair, respectful, and honest. They listened to us, and treated us like they actually cared. I only wish I was able to show my appreciation in a more tangible way. The company needs more people like this.
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July 2023 by Tyler Mock
Cartoonishly unprofessional.Keep selling tires like this and you'll have another lawsuit like California in 2015.Edit:Hey those tires^ they were put on without an alignment for reasons noone can come up with, then they recommended I replace them because they are so worn" at 40%left on the front and 60% left on the rear.So what they are obviously doing, is making sure the tires wear quickly so they can hit you for tires each time .They didn't give the /32 " measurements which is the whole sidestep of the legality regarding tread depth.This is now a second time where whats promised is not what was done and magically noone could tell me what dollar figure or service was quoted over the phone. Considering contacting my AGIt's rare I get so heated over unprofessionalism but these people are incompetent liars.
