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April 2024 by David K.
Absolutely awful experience, the staff was obnoxious and annoying while blasting terrible music and singing along with said terrible music! While also eating and seemingly doing their best to make the store an absolutely terrible place to be, boxes everywhere and stock all over the place. They actually cranked the music way up before we were even able to get the hell outta there, I think I'll just stick with Barnes and Noble!
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March 2024 by Gianna Krider
We specifically asked the guy at the register if we’d eventually be charged for the VIP program and he said “No.” which is a literal lie, after reading the slip it came with it says you’ll be charged monthly after the first month. These people will do anything to have you sign up, and even should’ve at least mentioned after we asked.
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March 2024 by Visi Bun
The customer service here is abysmal. The past several times that I've been at this location, the employees literally don't even acknowledge my presence with a greeting (even if there's more than one at the register as I walk in; in this case, they're usually too busy chatting with each other to acknowledge my presence as I walk by). Even if they saw me walk in. Today was particularly entertaining, since I went inside while there were no other customers present, and the only employee present in the store — a skinny boy, wearing a hat — was walking from the back area to the registers holding a box under his arm, going right down the center lane that I was walking down also. I made eye contact with him, he made eye contact with me, and then he fished his phone out of his pocket with his free hand to look at something on there as we walked straight past each other without him even attempting to crack his lips at me. He made zero attempts to engage me or even breathe in my direction, even when I was in his line of sight, and then made no attempt to say "bye" to me as I left... again, in his line of sight. If this level of utter, unprofessional dismissal is the kind of thing that flies as "customer service" at this store, it's honestly best to just spend your money elsewhere. That's not even considering how often I'll see long-expired food and drinks sitting on their shelves at full price (nearly every time that I've gone there and checked out the food/drink corner, this has been the case). What a joke, this location is.
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February 2024 by Ad Sc
I went in to buy some candy; it was overpriced $2 more than other local stores. Sales person offered a discount through their rewards program. I asked explicitly if I would be charged anything, and was told no. It’s an opt out auto renewal that charges like $12/month. Was also aggressive about signing me up for magazines which I said I don’t want again asking about charges and being told false info. Had to waste a bunch of time canceling this and they wouldn’t even let me via the 1800 number the first day so I had to call again and it’s annoying robo menu. Entered my member code and of course they still ask for it. Don’t spend any money at FYE it’s overpriced and tries to supplement its inevitable demise through used car salesman tactics.
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March 2023 by joe McMillan
Excellent selection, store neatly organized and clean. Staff was very friendly and helpful.
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March 2023 by Chris Knight
As soon as I walked in there was nobody on the sales floor. The girl working was in the backroom yelling on the phone the entire time, I watched several customers walk in and walk out, she needs to be fired. HORRIBLE customer service.
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October 2022 by Butterflies Chrissyfowle
Wonderful store great things in there so positive store
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October 2022 by Jazmyne Stanford
I just really find myself passing by this store more and more. Over the years, this became less of a pop culture store and more of a Weeaboo paradise. They always have the same Pop figure selection, and the same pocky/Ramone assortment. It's like the store has a lot to offer but it seldom changes in variety. Really what kills the experience of coming in is the employees. There's one guy who's been there awhile (not sure if he still works there) who's chill, but everyone else is always pushing that magazine subscription. I highly recommend only using cash if you do see something you like for sale. Because even if you say no to the magazine subscription, they seem to still take your card info and subscribe you anyway. And then you gotta call each magazine place to cancel.And this is a recent experience, there's a girl with dyed hair and piercings that works there and she's rude to customers that don't greet her. I walked in with my man and it wasn't until Minutes of looking around before she greeted us with our backs turned. I said I was fine. And there was silence. And she rudely says,"Oh, I'm fine thanks for asking."Like I know it's the polite thing to do but seriously she works there, and I do apologize for my lapse of manners but we were already looking around.Maybe the store just isn't my thing anymore. Maybe it's more teenager oriented now.
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October 2022 by Damien “Captain Davebeard” Thorn
All in all, a pretty great store. Definitely worth a visit or two. ???
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August 2022 by Parris Price
Lotsa older movies, wide variety of different memorabilia. I got a b2g1 free deal on some used. Not as large a selection as it used 2 be.
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August 2022 by Sean Stephens
Absolutely no choices in music anymore.
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February 2022 by Eric Braune
The store is fun and pretty cool however they ruined it for me when the cashier asked me to sign up for the vip program and never told me of a monthly fee. They went ahead and charged the credit card that I used for Xmas gift purchases. I wasn't aware and never gave permission to have any future charges. Beware of signing up for anything from them. They will charge you monthly and don't tell you that they will.I will never again even go in their store let alone buy anything.
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December 2021 by Ryan Fowler
I love it. Nice variety. I just wish the store was bigger
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December 2021 by Cherri
It's great here
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October 2021 by Tiffany Rumbley
My husband did more shopping and I browsed. Looked like they had a good selection, some shirt sales. He found movies for a collection. Quite a few customers in here.
