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March 2024 by Latoya Styles
Be careful here. They charged us about $120 a day for 5 days which totaled about $600, but told us it was only $35 a day. We have to now go through the fraud department of our card company.
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March 2024 by Tamika Gordon
These people never never ever ever answer the phone to help somebody bad service! ?
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February 2024 by CJ
Excellent customer service here. Wouldn’t go anywhere else
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December 2023 by Greer Stangl
I have used this Hertz location for rentals several times over many years. Each time, I find them to be helpful, professional and courteous.
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October 2023 by S Dunschee
Knowledgeable and efficient employees who give great customer service. Clean vehicles with plenty of availability. Prices are very reasonable in comparison to competitors.Will definitely continue to use this Hertz. Would highly recommend this location to anyone in need of a rental.
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October 2023 by Tatiana Sida-Amor
I booked this rental for the Labor Day weekend. This rental place is convenient and has better availability than most car rental places. The prices are very reasonable compared to others, and the staff is very efficient in the process of getting you settled with your rental. They have a key drop-off box for after hours. The location is a little small outside, but having a lot of cars seems to be the trade-off.
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October 2023 by Nick A
Had a great experience renting a car here, made a reservation, arrived, took like 10 mins and I was driving away in the rental. The staff was super friendly and professional.
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August 2023 by edward garrison
I delivered food there last week from Polisenos in downtown Dover De. Gave me a nice lil tip
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May 2023 by John Crowe
If I could leave a negative star I would. Had reservations, went to pick up on Wednesday. They said they were sold out and none available for the rest of the week. Whats the point of a reservation with a confirmation number in over a week prior. They didn't confirm having a car reserved for me, just a greedy talley of having a sale for them that day. Horrible business ethics.
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May 2023 by Mary Landry
Staff always welcoming. Never have I had any problems with my rental car.
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February 2023 by Sherry Knotts
CLEO IS SOOOO WONDERFUL!!!! She saved my life and made not only me sooooo happy, she made all my family and friends in Texas soo happy also. She worked with me and got me a fantastic rental that made it from Delaware to Texas...She has the most beautiful soul EVER! .I just want to thank you soooo much for helping me get to my destination for my new beginning!!! You are very loved by allll of us here in Texas! GOD bless You!!!!
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January 2023 by Joseph Michael Scott
Very pleasant efficient service. Got the mangers special which was an upgrade to a Nissan. Vehicle was clean and ready to go. Definitely a five star experience.
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January 2023 by Tahya #LesCook Jones
My experience so far has been great. I’m renting from Maryland because my personal car took on a deer and since day one the customer service has been great. Especially Mrs. Cleo she has been an ease to work with and very knowledgeable. Keep it up you deserve to definitely be in your line of duty.
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January 2023 by Grace
I had a wonderful experience from start to finish. Tamir and his associate made everything easy and efficient. They went the extra mile to clarify communications clear and helpful.They were courteous, warm and smart. This is my second positive experience with Hertz.
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January 2023 by Brianne Payton
Worst customer service ever, on top of charging a security deposit, people make reservations online and they don't even show up to the office when they're supposed to. I went down the road to Budget rentals, best service and no withholding a security deposit.
