-
November 2023 by Pete M.
No one is perfect! Every time an issue happens beyond my belief! Jeff the Manager or someone else has corrected the problem and did the right thing! if there is ever someone you want? is a Sales floor and service team that makes up for the bs that May occur! Holden seems to have a staff that appreciatea your business. My experience says so. thank you!
-
November 2023 by Peter Montefusco
Steer clear--literally! After having service performed ( they took out instrument panel to replace entire system that controls heat and a/c -- most covered on warranty --I still payed some)-- picked up vehicle and found heat not working and shifter light out. Returned to have these checked and was informed that I needed a new heater core ($2600+) and shifter bezel would have to be replaced to fix light. After 2 weeks without vehicle waiting for bezel to arrive, decided to bring Jeep home and check things myself. Two hours later I fixed everything for $2. The shifter bezel just needed a new light bulb (5 minutes) and the blending door for heat was never hooked up from previous service ( 2 hours to diagnose and reconnect the actuator). Makes me wonder about the previous service and what I was charged---
-
October 2023 by G. Travis Manning
Brought my daughters Jeep to the mechanic to be fixed. The problem was already diagnosed from another garage and after the mechanics checked everything else but the diagnosed problem, the bill more than tripled in cost. I got nickel and dimed before they corrected the previously diagnosed issue. Take your vehicle elsewhere for a second opinion.
-
September 2023 by Joseph Hanna
Can’t express how above and beyond Ryan in sales will go for his customers. Genuinely a stand up salesmen and as straight forward as it gets, he’s the guy you have to ask for whenever you call in or show up! Thanks again for everything Ryan!
-
September 2023 by Jason Hurd
Awesome team at the Preston dealership in Dover. Kelby, my salesman was very knowledgeable of the vehicle I purchased. While I was doing the paperwork he was out getting my new truck gased up and washed. He actually helped get the old truck cleaned out too. Kudos to the sales team and let's not forget the service department too, as well as the bodyshop and detail guys. You guys were all great ?
-
September 2023 by Chris Langley
If I could give zero stars then I would. After dealing with service this last time and the lack of customer service because you don’t want to deal with me isn’t my problem. To tell me “my issues are natural reactions of the vehicle “ or because body shop unplugged something isn’t the answer. I will never again be at a Preston owned or operated buisness again. I will be taking my buisness else where. Thanks for not looking at my issues.
-
June 2023 by Rich M
Everyone is friendly and professional. Took my Jeep Compass in last minute (oil leak) and they had it diagnosed/fixed in under 24 hours.
-
May 2023 by Megan Lawless
The service team here is absolutely amazing! When making appointments for routine oil changes, they are always accommodating to my scheduling needs and ensure that all of the routine maintenance is being performed at necessary intervals. When something needs replaced or repaired, they are very willing to discuss the whole process and ensure that I understand what is needed and also ensure I know the cost involved. I definitely enjoy coming to bring my family's cars to get serviced knowing that it will be taken care of as if the car was their own!
-
May 2023 by JILLIANN Rush
Usually very good service and always customer friendly however last oil change they could not have checked my tire pressure as they were all 4-5 lbs low within two days after. Just disappointed in that and in the cost for almost $70!!
-
April 2023 by Steve Broadway
From the moment James (Jim) Cruson and I talked on the phone I knew that I was going to be purchasing a car!! It all started from a phone call that lasted about 5 minutes... it took me longer to convince my wife to just go in and "look" , to turning around and making an actual purchase... with the help , push and encouragement that Chad Todd provided we knew he was going to work with us to get our best deal possible... having Jim show us the new Preston way , with uploading everything from a cell phone and watching him try to take a picture was undeniably funny and unforgettable... with Chad Todd & Lou Allegra cheering us on and Jim leading us to the finish line over to Lucky Leo's (Leo Dionisio) office where he held the Golden Pens Of Never Ending Ink... all while teaching us about the importance of Gap Insurance and the new Triton Protect coverage plans... we knew we had made the best decision of our lives with putting all our trust into the new Preston Chrysler Jeep Dodge Ram Of Dover Dealership!! I'll give these guys a 5 Star any day along with Preston for turning a great dealership into a phenomenal dealership!!THANK YOU ALL,The Broadway's
-
April 2023 by Gregory Lomax
Took car to resolve driver side door issues. They repaired the broken latch but completely ignored the other issue I was having with the door. I was assured my door was good to go whitch was false. I was charged full price for half a job. For the amount of money I spent with them iam very unhappy with the service advisor as well as the service. I have called several times to address this matter but after I give my name iam forward to another line and asked to leave message. None of my messages have been returned.
-
April 2023 by William “Wil” Tepper
I've only used the body shop here. Chris in the body shop was super helpful and honest. I thought I had a very expensive fix and he was able to get it done for a fraction of what I thought it was going to cost. I've owned Hondas for years but will check them out next time I'm in the market for a new car.
-
April 2023 by Nina Pletsch
Take your vehicle for service anywhere else!! Bought my jeep here and work nearby so had always come here in the past for service….before it was Preston. You may be scheduled for an appointment and have a pick up time but that means nothing to them. It takes 4.5hrs for a break inspection ? even when the appointment requested was for a break change. Their prices are outrageous. Example: breaks and rotors cost about $150 an axel more than other places. Save yourself the stress and money and go elsewhere.
-
March 2023 by Wil T
I've only used the body shop here. Chris in the body shop was super helpful and honest. I thought I had a very expensive fix and he was able to get it done for a fraction of what I thought it was going to cost. I've owned Hondas for years but will check them out next time I'm in the market for a new car.
-
March 2023 by Kayla Ivory
The Reps in the parts department are rude & very unprofessional. If you don't want to be in customers service then find a new profession. They don’t provide clear detail & don’t follow up when they assure you they will. I've never been the type to leave reviews but i was disgusted & continuously being cut off & not listened too which initiated combative tones & ultimately the employee hung up in my ear while i'm trying to give clarity on the reason for my call. i've been in customers service for 10 years & this is definitely one of those times where race is a factor, its clear. Had my tone gave white woman none of this would be a factor. i asserted myself differently when i was being talked over & not listened to. do better as a company.
