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January 2024 by Beverly Rickards
The associates were very friendly and helpful.
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December 2023 by Monee Archy
It barely had much. I don't know if it is closing...
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December 2023 by Barbara Feeley
Was looking for boys toddler underwear. Barely had any clothes and no underwear!!
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December 2023 by Mia T.
The people at checkout need customer service training. Did not feel appreciated by cashier or any other associate. A friend I was with was looking at some scents bundles for men, when an associate asked if she needed help. When my friend kindly replied no, the associate stood next to her and stared at her until she felt uncomfortable enough to put the product back on the shelf. thats all have a blessed holiday, maybe some christmas cheer will help you all!
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October 2023 by Dr Red
30 Sept 2023, The Haitian Cashier at the entrance to the mall was extremely unprofessional and rude during the checkout process.
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September 2023 by Gidds Kamau
Needs a change is Display especially shoes department's looks like a forgotten Yard sale tidy up JC penny Proper lighting and organizational goes along way i wish ? i was working for Jcpenny display and merchandise i would transform. It to A more 2080 starndards.
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September 2023 by Linda DePetris
Store was very sparsely stocked. Very little to choose from. Disappointed.
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August 2023 by Ronda Glasgow
Purchased s beautiful necklace. Sales associate informed me of all applicable discounts and helped me pick out a second item. Very helpful.
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July 2023 by Kathleen S.
I received my online order went to Dover to return a few items. wanted a price adjustment for a jacket on the same receipt. The grumpy manager came over and said no unless you physically have the jacket here. No other stores do it like this. I dont think it would be as bad but seriously she looked angry at the world!!!! Jc penny I believe you just lost a customer.
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June 2023 by David Newman
Went there for a suit. Didn't have my size. But the store was well stocked on alot of other things.
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May 2023 by kathie schisler
Cashier was very helpful and friendly. I was able to find coupons online. Found everything my husband and I were looking for in summer clothes. We love St John’s Bay brand of clothing.
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April 2023 by gerald coleman
Terrible product. I ordered Gold Toe socks online size 13-16 extra large. What I got was labeled 13 - 16 but so small I could barely get one on and almost impossible to get off . My shoe size is 12. These socks are so tight they hurt. If I return them I will lose shipping both ways which is about half the cost of the socks. Called customer service to speak to a person who spoke very poor english--I don't even know what he said!! There really isn't any more that needs to be said. I'll never order from JC Penney again.
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March 2023 by Reeselyn
Its ok but they don't have a big selection of clothes like the Christiana Mall has.
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December 2022 by Asma Butt
It's a nice and clean store. There was great service.
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December 2022 by Malika W
Good holiday door buster deals for boots and shoes! Fyi, the beauty/ Sephora is under reconstruction.