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February 2023 by Selma Smith
Absolutely worst customer service I’ve ever seen! Took my watch in for a battery. They broke my watch and came out and accused me of breaking it. I said I didn’t break it and then I was accused of “attacking” the woman behind the counter. They agreed to send it out to be fixed and I got it back 2 weeks later in the same condition it was when I left it with them. Still broken. It was probably never sent out. So basically I was accused of bringing a broken watch in then called a liar. Then told I was attacking staff and then received my broken watch (which they broke) still broken. Horrible horrible horrible. Wish I could leave negative stars.
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February 2023 by Ray Stowell
Great service and great people! Very happy working with them for all of our jewelry needs! Highly recommended!
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December 2022 by Kim Jefferson
Friendly, helpful staff. I have purchased several pieces of jewelry from the Jeweler's Loupe, and I have been very pleased with my selections!!
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December 2022 by Catherine
I worked with Dave on redesigning my old engagement ring. He was able to create the ring from pictures I had found online. I found him very collaborative, and I am very happy with the result - the ring turned out absolutely gorgeous! The price was reasonable, and Dave delivered in the time frame that we had agreed on.
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December 2022 by Catherine F.
I worked with Dave on redesigning my old engagement ring. He was able to create the ring from a picture I had found online. I found him to be very collaborative and I am very happy with the result - the ring is gorgeous! The price was reasonable and the ring was finished[ in the agreed-upon timeframe.
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August 2022 by EH Sr
Dave remade this entire ring over to perfection. Best and only Jewelry I go to in the state. He is also very personal and professional. Riki
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May 2022 by malinda robinson
Amazing customer service!!! Everyone there helpful ,friendly informative. Dave has made all my custom jewelry just for me and my style .Will always suggest for anyone needing anythingWill always shop here
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April 2022 by chris santana
I wish I had read reviews before coming in here. I walked in looking for a wedding band but needed to get my ring finger sized since I knew it was a bit over a size 15. I barely got my ring finger sized and did it myself after having to argue with the woman behind the counter (she had a wrap around her hand) that I’m there for a ring sizing and not to have jewelry repaired. The other associate had to advise her that I was trying to have my finger sized to which the women caught the largest attitude, pulled out the sizer and dropped it in front of me to use. Once I had my size she didn’t even attempt to help me find a ring and the whole time had this attitude towards me that I’m too well used to being a black man. I will never return or purchase from here because this all took place in the first ten minutes there. Terrible people and from other reviews you are better off going elsewhere
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January 2022 by Terry C
Won't ever get business done here. My husband and I visited here this morning and was highly disappointed. The woman there treated us like we were not welcome at all. My husband had several watches that he wanted repaired. For one the woman told him that they were not accepting repairs until January but another man came in right after with his watch and they took his for repair. This was our first time their as well as the other gentlemen we found out. I soon realized that we were profiled because of the color of our skin. She looked at my husband and I as if we didn't belong in their store. I should have read the reviews before going. I realized that many other people of color shared the same experience. My husband is a retired Navy officer. He has served his country with love and no complaints and to be treated with such disrespect is shameful. We will gladly take our business elsewhere and I will spread the word to not do business here.
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January 2022 by Reya Quarles
Never will I EVER step foot in this “establishment” again. The cold stare from the person at the counter, look of “you don’t belong here”, absolutely disgusting. I will tell everyone I know about my experience. ALL are certainly NOT welcome at this want to be high-end store.
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December 2021 by Holly Jessop
Trash.. absolute trash..I took my eight thousand dollar custom three ring lock wedding rings set to have a side diamond replaced...thick yellow gold rings with quality diamonds on all three rings that locked together... knuckle to knuckle wedding ring set.. when I went back to pick up my wedding rings?The center engagement ring?..had been thinned down to the size of a spaghetti noodle..when it was as wide as a man's wedding band all three...and the three rings didn't lock together anymore...and it was as if the gold was stolen from the ring and myself..I cried and begged for it to be replaced and fixed..they asked me to produce a picture of the way that it was prior... from the backs of the rings for proof..of course I couldn't...and my wedding rings were absolutely ruined... righteous anger for theft..and trash work..my rings had to be scrape..I made a mistake going there..I had no idea.thst this was even possible..no restitution offers were made or satisfied..I wouldn't recommend them at all.theft of gold.strong accusations.buti it exactly what it was and is.first bad review I've ever had to write I'm a local guide.
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October 2021 by mary henry
I have been going to jewelers loupe for to many years to count. I moved away and they closed their store in the mall so I thought I would never see Dave n his beautiful wife again. I just found out they moved and I am now mailing my items to them to repare. I would give this company a 10 if I could but if 5 stars is the only option ..so be it LOL I have missed these folks and glad they are still making dreams come true for their customers .
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August 2021 by Cindy Materacky
These folks are so nice and very professional.
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June 2021 by George Bailey
Dave and his staff have taken care of our watches for years. Service is always professional and superior. For me attitude is very important. I have never even thought about using another jewelry store.
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June 2021 by Jeannette Guzman
The best place cheap repair and the workers are very friendly. My fav place been going here for almost a year now
