Liberty Tax in Dover offers tax filing services year-round at its location on Route 13. The business provides free checks of returns filed elsewhere and has a notary on staff. Reviews from customers describe a mix of experiences. Positive feedback highlights staff who are friendly, professional, amazing, knowledgeable, and helpful, with specific praise for sufficient and detail-oriented work. These customers report great experiences, state they will return, and would recommend the service. However, other reviews cite instances of being very unprofessional and rude. One customer reported an appointment made weeks in advance was not honored upon arrival, with a long wait required and no prior apology or call, which was seen as disrespectful of their time. It is noted that the owner later reached out to make the issue right, which was very much appreciated, leading to a revised, higher rating. The staff involved in that resolution were also described as nice.
