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September 2024 by Elyse Baney
I'm currently sitting in their lobby awaiting access to the Safe Deposit Boxes and 2 people are in their offices without customers (they just left). I've been waiting 15 minutes and no one has even acknowledged me and YES, they can see me. It's no wonder banks are closing. The Customer Service is atrocious!
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June 2024 by vicki best
So I attempted to get the bonus $ for opening an account that was advertised. I did this from home and somehow fraud was suspected so I was invited to come in and show my ID. When I got there, the teller acted all weird and said they were “declining to continue the relationship” as if I was scum or attempting to commit fraud or theft. Very strange and awkward. I felt embarrassed even though I hadn’t done anything underhanded. I have a near 800 credit score and no financial issues. I don’t mind free money if there is an offer like this to open an account and move money to a different bank. I will never become a customer and will continue to share my experience. I guess I am guilty and I don’t get to try to prove my innocence? Sheeesh ………….whatev.
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March 2023 by Hi Traveler
Always a pleasure. Wonderful people . Fast service. Longest I've stayed with any bank and I have no intentions of leaving.
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March 2023 by Adams Yard care
Always a pleasure. Wonderful people . Fast service. Longest I've stayed with any bank and I have no intentions of leaving.
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March 2023 by S Roberts
Slow...slow...slow! Ridiculously slow drive thru! 30 min. total wait.
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March 2023 by Pamela Hutchins
Very friendly, great hours for drive-thru & lobby.
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January 2023 by Free Support
Walked in fron tof teller, she did not acknowledge me but when a man walks in, she says hi. I made a cash deposit in an account and she wanted my ID, why, it was a normal deposit..strange & poor customer service.. only 1 teller working ..
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July 2022 by Sharon Roberts
Slow...slow...slow! Ridiculously slow drive thru! 30 min. total wait.
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May 2022 by Pam Hutchins
Very friendly, great hours for drive-thru & lobby.
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March 2022 by Holly Fenner
Sad to say their service is awful. It’s been going downhill for a while but I finally had enough.
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August 2021 by Stephanie Anderson
Unprofessional imo I wouldn’t recommend this pacific location due to unfriendly customer service.
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April 2021 by Kristina Green Franks
Long lines and slow service
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March 2021 by Daniel Soja
Horrible customer service every time I go. Closed my account here today and joined Wells Fargo
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January 2021 by Eric Walls
ATM barely works, every week something is wrong with it.
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October 2020 by Casey Moorman
New member to M&T bank, Kat Jones was glad to assist me with a mobile banking error where I couldn’t make transfers. Kat and her team went out of their way to get things set up for me and showed me how to use the ATM’s cash deposit feature— really nice for immediate access to funds.The following day, Kat followed up with me by telephone to ensure the problem was resolved. I highly recommend this branch of M&T, Kat deserves a raise. Excellent customer service!
