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March 2023 by Hi Traveler
Always a pleasure. Wonderful people . Fast service. Longest I've stayed with any bank and I have no intentions of leaving.
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January 2023 by Free Support
Walked in fron tof teller, she did not acknowledge me but when a man walks in, she says hi. I made a cash deposit in an account and she wanted my ID, why, it was a normal deposit..strange & poor customer service.. only 1 teller working ..
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July 2022 by Sharon Roberts
Slow...slow...slow! Ridiculously slow drive thru! 30 min. total wait.
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May 2022 by Pam Hutchins
Very friendly, great hours for drive-thru & lobby.
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March 2022 by Holly Fenner
Sad to say their service is awful. It’s been going downhill for a while but I finally had enough.
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August 2021 by Stephanie Anderson
Unprofessional imo I wouldn’t recommend this pacific location due to unfriendly customer service.
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April 2021 by Kristina Green Franks
Long lines and slow service
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March 2021 by Daniel Soja
Horrible customer service every time I go. Closed my account here today and joined Wells Fargo
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January 2021 by Eric Walls
ATM barely works, every week something is wrong with it.
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October 2020 by Casey Moorman
New member to M&T bank, Kat Jones was glad to assist me with a mobile banking error where I couldn’t make transfers. Kat and her team went out of their way to get things set up for me and showed me how to use the ATM’s cash deposit feature— really nice for immediate access to funds.The following day, Kat followed up with me by telephone to ensure the problem was resolved. I highly recommend this branch of M&T, Kat deserves a raise. Excellent customer service!
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June 2020 by Broadus Merritt
Very professional
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March 2019 by awakenhype
I open an account with this bank I haven't have any issue. I have my account with them over 8 months and so far so good.
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November 2018 by Brandi Lemley
Most unprofessional bank since the new manager took over. Pam Kaper is ruining the branch. Employees are unhappy, and leaving. She is chasing customers away that have banked there for years. My family enjoyed banking there for years until she arrived. Her toxic approach to business is very disappointing. We have since left the bank as are many others. Hopefully upper management will wake up, and make a change to this once great M+T Branch
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November 2018 by Richard Lemley
Very poor customer service. Employees leaving due to poor management.
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November 2016 by Fiona S.
I wanted to move my account to a different bank I was also looking into business loan and M&T bank was recommended. Sad to say it is the worst customer service. The bank Manager give a bank office his card and say he will call us. I find it very unprofessional. Especially the fact he didn't even acknowledge us. Very disappointed some people allow their position to get to their head.
